CTD Tiles Reviews 

3,521
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and providing excellent advice, making their interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized approach and the team's willingness to go above and beyond to assist them. The products, particularly the tiles, are well-regarded, with many customers expressing satisfaction with their quality and the wide selection available. However, some customers experienced issues with their orders, such as receiving tiles with a slightly different pattern or some broken tiles. Despite these occasional setbacks, the company generally resolved these problems by taking back incorrect items and supplying the correct ones. Conversely, a small portion of people felt that the service was terrible, especially after a store closure, and expressed disappointment with the staff's attitude.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their... See more

Service

Reviewers consistently mention positive feedback about the service, often describing it as first-class,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting helpful,... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service experienced this week at the Birkenhead CTD Tiles store. Very helpful, knowledgeable and great advice given. Really good priced deals too. Got a ‘job lot’ package for quality ti... See more

Rated 5 out of 5 stars

exceptional advice from one of your colleagues, I think his name was Tommy (I’m sorry if that’s wrong) But I was looking for adhesive and wasn’t aware there were so many but he advised me on what... See more

Rated 5 out of 5 stars

We ordered bathroom floor and wall tiles from their Newcastle branch. Unfortunately, whilst 3 out of 4 various size tile options were perfect, another set in a different size, had a slightly different... See more

Rated 5 out of 5 stars

I needed some tiles to match my existing bathroom, the only place that stocked them was here (they were being discontinued). Tim was extremely helpful in holding the last packs for me whilst I arrange... See more


Company details

  1. Tile Shop

Information provided by various external sources


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(3,521)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful service

Thanks, really helpful service with my order.
No problem too much for the store manager. Would recommend.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Was browsing the tiles but I didn’t have a clue what I needed…. Until Scott came to my rescue, once I explained what I wanted he knew precisely what I need. Thank you for your assistance Scott.

26 June 2025
Unprompted review
Rated 3 out of 5 stars

Price increases.

Staff here are brilliant , but the new owners are going to run this place into the ground if they don't stop putting price rises on products , floor flex now £20 ex vat. This is a joke . You should be looking after trade as we are a large part of your income, ontop of sending customers your way.. already looking elsewhere for better prices as well as several other tilers I know.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Great company... especially Lee !

Lee was extremely helpful with our visit to CTD Tiles in Woking. He was very knowledgeable, patient and kind whilst we were choosing the tiles for our upcoming bathroom refurb. Thank you Lee ! Would definitely recommend this company.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Easy to deal with tile merchants

I spent half a day trying to source a tile. Phoned CTD where Jamie checked and told me it was in stock. With some trepidation i set out from Luton to Watford by train and bike but was delighted to get the tiles I needed. Really easy to deal with…..Recommended

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Customer care from Manager Philip…

CTD Darlington
Customer care from Manager Philip Johnson was the best I've ever received from a retail outlet Philip knows this trade inside out and goes that extra mile to ensure everything was smooth sailing for my project and I have to say the finished job is absolutely stunning

25 April 2025
Unprompted review
Rated 5 out of 5 stars

5* experience being new to all this.

I met Liz and told her my ideas, in the end with advise and seeing other tiles we got an idea together. Not rushed, not pressured and between us we designed what my 20 year old bathroom will look like. Looking forward to seeing it all put together! Pleasure dealing with them. Would recommend. 5*****

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful staff

Super helpful staff – great experience. It was also good to be able to see the samples in real life, will definitely use again,

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Ctd coulsdon

Cam
At the coulsdon branch very helpful and polite
in he’s every day service top bloke and now’s he’s products
Thank you for the your help in my past visits

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from CTD in…

Brilliant service from CTD in Newcastle-under-Lyme. Helen was great and she and her colleague helped me carry my goods to the van. Top quality service and great prices. Many thanks.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

been using ctd in norwich for years…

been using ctd in norwich for years always a great shop to get all your tiles,grout,adhesive with all the best brands in stock weber,bal,mapei,ardex the staff are always helpful will use the for years to come.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

I have been into the London road

I have been into the London road , Glasgow branch on a couple of occasions to pick up some tiles and bags of adhesive on behalf of my sister, and the staff , especially Lorraine and Rick who both have been absolutely 1st class and very helpful and their excellent customer service attitude, from collecting to even placing the items on a trolley and taking it out to the car and loading it into the car with no fuss at all..
Great helpful staff and a credit to their company..

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service at CTD Wimbledon

I have been shopping at CTD Wimbledon for many years and have always received exceptional service. The product range is extensive allowing for a different range of budgets. I would highly recommend the team who will happily help.

9 April 2025
Unprompted review

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