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Cubitt & West Reviews 

6,128
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and exceptionally helpful, often going above and beyond to guide them through processes and answer questions. Many highlight the excellent service, noting great communication, quick response times, and a smooth, stress-free user experience throughout their journey. People felt well-informed and supported, appreciating the personalized and caring approach from the team. However, some people mentioned experiencing poor communication, needing to chase for updates, and facing unresolved maintenance issues that lingered for months. A few other people also felt that property management services were disappointing, citing inadequate property checks and a lack of urgency in addressing tenant concerns. Additionally, some reviewers reported unprofessional or rude interactions with staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism, efficiency,... See more

Response time

Users describe positive interactions with response times, highlighting prompt and efficient communication for... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on t... See more

Company replied

Rated 5 out of 5 stars

The situation was handled both professionally and efficiently by ES (Property Manager). Not only did she send an email, l received a very polite telephone call from E. The problem was resolved the fol... See more

Company replied

Rated 5 out of 5 stars

Vanessa and julie from havant branch,we would like to say what an excellent service we experienced with you both. The team was professional, friendly, and always happy to answer any questions we ha... See more

Company replied

Rated 5 out of 5 stars

Pulborough staff Jo and Paul were exceptionally very good . They kept us updated and gave a warm welcome in office and on site at a property. They were very empathetic to our situation. I would rec... See more

Company replied


Company details

  1. Estate Agents

About Cubitt & West

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

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There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.6

All reviews

(6,128)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and friendly

All the staff at the Cubitt & West branch in Leatherhead have always been so helpful. Quick responses to any questions and keeping us informed at every step of both the selling and buying processes.
We have found them all to be professional and friendly.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Cubbitt and West - Best Estate Agent in Emsworth

I highly recommend Cubbitt and West. They are without a doubt the best estate agents I have ever dealt with.

A special thank you to Katie, the Manager, whose professionalism and clear advice really stood out from the start. Her guidance genuinely saved me money compared with the suggestions I received from some other Emsworth agents, who I felt in some cases did not give me the best advice.

Julie did an absolutely fantastic job progressing the sale. She was proactive, efficient, and always kept me informed, which made the whole process so much smoother and far less stressful.

Thanks also to Joe for his support during the process.

The whole team provided exceptional service — always proactive, communicative, and genuinely committed to getting the best outcome for me. It’s rare to find an estate agent that combines professionalism, enthusiasm and integrity so well.

If you’re selling in Emsworth or the surrounding area, I wouldn’t hesitate to recommend Cubitt & West.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Angela at Cubitt and West

Angela at Cubitt and West, Lewes Road Brighton branch was great. Gave very sensible advice and was very responsive throughout. A professional throughout, many thanks.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I bought my first home through Cubitt &…

I bought my first home through Cubitt & West, Southwater. The sale was a long process but Julie in sales and Emma in sales progress both were amazing every step of the way keeping me updated every step of the way and as I was new to buying a property they patiently answered all my questions (there was a lot of them). I highly recommend them 😁

10 January 2026
Unprompted review
Rated 5 out of 5 stars

We really had a great experience as…

We really had a great experience as communication all through the process was fantastic. They were always readily available to answer all our questions when they arose.

We want to say a special thanks to Miss JULIE BRAMBLE , she has been so patient with us , explained everything to us every step of the way.She indeed made the process smooth. We'll always be grateful.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

An appalling experience with Cubitt &…

An appalling experience with Cubitt & West Chichester. Our property was marketed with an incorrect description, communication was poor, and we had very few viewings over seven months. On one occasion, the wrong key was taken to a viewing by the estate agent, meaning a buyer couldn’t access the property and we potentially lost a sale.

Most seriously, Cubitt & West lost our keys. We were initially handed someone else’s key and later told ours had been lost, creating a serious security risk. Only a replacement key was offered, so we are now in the process of changing the locks & covering this cost ourselves following advice from our insurer.

We also lost out on a prospective house due to miscommunication and poor handling. I would not recommend Cubitt & West.

25 February 2026
Unprompted review
Cubitt & West logo

Reply from Cubitt & West

Thank you kindly for taking the time to leave your review.
We are very sorry to learn that you were dissatisfied with the service you received from Cubitt & West in Chichester, particularly as our aim is always to make the marketing process as stress free as possible for our customers.
We understand that you have raised your concerns directly with the branch and they are currently being investigated. We will be in contact with you shortly with a detailed response and thank you for your patience in the meantime.
Cubitt & West

Rated 5 out of 5 stars

Good regular communication

Good regular communication, updates, and advice from Rebecca Hull and the team at Cubitt and West, Horsham.

Also, liaising with solicitors to help keep things moving along.

Which was important in securing me my lovely flat.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I’ve been looking to buy somewhere in Brighton for over a year and interacted with a range of sales agents. None are like Deborah Collins from the Home X development. Her knowledge, rapport, friendliness and importantly, proactivity made enquiries and interactions such a positive experience. Now after a year I'm finally purchasing a property (that surpassed my initial expectations) in Brighton and that's down to Deborah.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

C&W's Cranleigh branch .

C&W's Cranleigh branch have sold my house for me. Dealing with Kerry-Ann, Claire and the rest of the team has been great from the word Go, making you feel that you're in safe hands. They're always happy to answer your questions and put your mind at ease. They appear to have a bit of drive that some of the local competitors seem to be lacking.
So I'm happy to recommend the Cranleigh branch of Cubitt and West.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with Max from Reigate branch

I met Max from the Reigate branch in my search for my perfect home and he really helped me as a first time buyer. The whole experience has felt so easy and put my mind at ease. He was extremely friendly and helpful and always there to respond quickly and help me with any queries or reassurance. He made the whole experience feel personal and that I was a priority, which confirmed to me that I made the right choice with Cubitt and West.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Since started my tenancy I am really impressed of the quick respond and efficiency of the whole team in Crawley. It's just amazing. I can't fault you at all. God bless you guys.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Julie!

During a very long process due to chain, the sale progressor Julie has been a huge help, keeping me in the loop about what was happening on top of the chain and very supportive with me when I felt like loosing my patience. I would like to thank Julie for her amazing work and also Tracey (sale advisor) when I was searching for houses!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience


Ive come not to expect too much of estate agents over the years, but ive got to say everyone at Cubitt and West Emsworth have been a great help during our house purchase.

From the inital viewing and putting our offer in the team were always prompt with responses and very helpful. Through to getting contracts exhanged and completion they have been on the ball, Julie Bramble in particular was a key part of the process in the latter stages, answering questions and helping things move along within the conveyancing process, whereas there might have been more issues and even more delays if she did not go the extra mile.

Wouldn't hesitate to use them again in the future.

17 December 2025
Unprompted review

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