Mattress is ok, I was expecting a much firmer mattress given it says firm with pocket springs, but not that firm, but does the job. Also the first mattress was delivered incorrectly. They did resolve... See more
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Terrible customer service, an ok mattress. My order went missing as the sender hadn’t put the correct address on the label, left to me to chase where my order was and when it would be delivered. Con... See more
Placed an order for the Luna set. The furniture that arrived was nice and easy to put together. Delivery was on time and tracking was available. However, we had 2 of the same piece delivered me... See more
Prompt service, good communication. Order arrived on time, very well packed with clear assembly instructions. Items exactly as expected and look great in the nursery. The reason for four stars is bec... See more
Company details
- #29 of 29 best companies in Children's Furniture Shop
Written by the company
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Contact info
2 Brindley Road, M16 9HQ, Manchester, United Kingdom
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2.7
Poor
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 2 weeks
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Ordered item the money came out account…
Ordered item the money came out account immediately but after a week when item should have arrived, the item was still not even dispatched. Had to get order cancelled and order elsewhere. If I didn’t check on an update for the order would have just been sat in bimbo as was no updates at all since the order confirmation.
1 July 2024
Unprompted review
Simple and straightforward
Simple and straightforward. Great customer service. Resolved my issue with no problem. Very quick delivery
20 June 2024
Unprompted review
Really great mattress
Really great mattress - thick and firm but soft. It feels like excellent quality. I’m really happy with it. I have washed the covers already and they went back on fine.
23 April 2024
Soft but firm mattress, absolutely love it
The mattress came well packaged. The built in water proof feature is so handy too!
22 March 2024
Poor quality and damaged pieces
Disappointing that you can spend £££ on products that are poor quality and arrive damaged. We ordered a 3 piece set and had 2 faulty legs on the wardrobe that both arrived with cracks in. We had a chunk of wood missing out of one of the planks on the base of the cot. Both of these issues could be deemed dangerous if used so shouldn’t have been sent out.
The quality of the materials used overall are poor for the money spent and I don’t have hope in them lasting.
There was also an unknown substance on most of our polystyrene which marked our carpet and burnt through a sock that stood on a piece of it! Upon advising cuddleco of this and sending multiple pictures of the polystyrene that had big black marks all over and pictures of the carpet, they refused to look into it because we had not kept onto any of it to send back to them. Unfortunately, we aren’t hoarders and giving there’s a baby arriving imminently, we suffered for choosing not to hold onto excess rubbish!
Final point, their instruction manuals are not clear at all. There’s so many parts to the wardrobe that really they should add part numbers to the parts by way of a sticky label or something so it’s clear as most of the battle was the time spent working out if we were using the right piece
22 March 2024
Unprompted review
Would not recommend sending something…
Would not recommend sending something back I had to pay a total of 8 pound just to send something back which I dont think is fair especially for a company so big
20 March 2024
Unprompted review
Speedy delivery and excellent product
Speedy delivery and excellent product, no complaints whatsoever!
21 February 2024
Great Product and Customer Service
Ordered a furniture set during Black Friday sale. It was great value, easy to put together and of good quality. It was delivered to the room of choice which meant not having to drag it upstairs myself! A few months after purchasing, when the baby was close, we started to fill the drawers a found a piece of the drawer had broken during assembly (the metal support under the drawer had split the screw hole in the back piece of the drawer). I got in contact with Cuddle & Co and the customer service was excellent. They were quick to respond, sympathetic to the situation and arranged a replacement part to be sent quickly. I wouldn’t hesitate recommending Cuddle & Co.
26 February 2024
Unprompted review
Great product fast delivery
24 January 2024
Great customer service.
Customer service of this company is very good! Unfortunately my matress was too small for my cotbed but I went onto the chat and had it all sorted to be collected the next day, absolutely no hassle. The mattress felt very good quality it’s a shame it was to small for my cotbed.
22 January 2024
Arrived on time and very good quality
23 January 2024
great customer service, terrible delivery
Customer service was great with cuddle and co, very responsive and helpful however it took over 3 weeks for our cot to be delivered using DHL.
One of the items also arrived partly damaged so returned.
27 December 2023
Good customer communication
Order was delayed twice, but customer service reached out to rearrange delivery. Day of delivery was great (panther logistics)
21 November 2023
A very nice cot however one of the…
A very nice cot however one of the wooden end pieces arrived with a visible split. I have requested a replacement part from CuddleCo but have not received a reply yet. The cot needs airing for a few days before use as it has a strong smell of paint when unpacked
21 November 2023
Arrived on time
Arrived on time, good quality. Easy to assemble.. wardrobe was the trickiest but overall very happy
21 November 2023
Lovely product
Lovely product. No issues putting it all together. Quality material and I already know it will last long.
25 October 2023
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