Cuenca Cigars Reviews 34

The company took my money and never sent me anything for their Cigar of the Month. They did not refund me either. Buyer beware!

I was pleasantly surprised to find a favorite cigar (The Big Johnny by Oscar Valladares) at the Cuenca Cigar website. The site is customer friendly and placing my order was a cinch. Delivery was exactly as stated so I will be a regular customer with them. Thanks.

I was searching online for Victor Calvo cigars, and stumbled across Cuenca Cigar's page. The vast selection and competitive prices intrigued me, so I registered with them. Their response and communication have made me feel like family, so I ordered a box of the VCs, which I understand are enroute. I look forward to more business with Ana and her staff in Hollywood, FL!

I had been looking for a hard to find cigar, and the website indicated it was in stock so i ordered it ( this wasnt the cheapest option, but the website made it sound like they had them in stock and i didnt want to wait). I ordered them on Jan 30th, 2 weeks went by and still awaiting shipment. Received an email from them stating they would be mailed out the following week, and as an apology would send 5 extra cigars. The next week came and still awaiting shipment, its now Feb 19th, and still no cigars. I understand these are limited edition, but indicate that it is a back ordered item, and then dont email me and tell me you are sending them in the next week and dont. I needed these for a cigar event Im hosting on Feb 21st, I wont be able to have these now. Set realistic expectations, if you tell me you are sending them, then send them. Called twice and left messages, and emailed once, no reply. From other posts on here meeting shipping seems to be an issue. *****update**** on 2/19 finally got ahold of someone and was told that they would ship next week, over a month after I ordered them. I advised them that if an item is not in stock list them as back order not v as available had this been done I would have gone elsewhere. If You Order Cal First And Make Sure They Actually Have Them.

I've made a purchase in July, 2017 and the cigars was going to be available August 7th and I'm still waiting for them.

Excellent Service and Fast Shipping! Low Prices! Great Selection! What More Do You Want?

Awesome experience! Unbelievable fast delivery!! Easily 5 stars!!

Great inventory + great service = 5 star seller

Its 08/11/2017 right now. My order was accepted on 08/03/2017
The order still says awaiting shipment, and its been more than a full business week.
No, I'd never order from here again or recommend. There are so many good cigar web stores out there. Its competitive, but, I'd be happy paying more to get decent ship times. A week of waiting before it even ships is very bad these days. Might be great people, but they have to get with the times. Its a shame too, because I like helping out the smaller businesses out there and I normally pay a little more just to help them out.

Prompt response and shipping.
Excellent service

I deal with many companies, but you are one of the most distinguished in my accuracy and provide the latest and best releases for your customers this is my favorite

Best price and great selection.
They can't be beat

The website said the cigars were in stock, but they actually had to be ordered from the manufacturer.

I might not have ordered if I knew there was going to be a wait.

They promptly sent a partial of my order with a commitment to send the remaining when they get it in. Great service provided I receive the rest of my order.

ALWAYS get great service, competitive prices and large inventory to choose from.

Shipping took 400 years. I might have exaggerated, but only a little.

I didn't know these were on backorder until after I paid for them. Your website was misleading.

Wondering if I am first buyer at Cuenca Cigar, placing order from Taiwan. Haha....

Placed order and was put on pending, due to several security issues ( since placing order from oversea ). But was able to spoke to Ana, and she was really nice able to assist helping to complete the entire order process.

Cigars we orders was not in stock, instead Ana upgrade to same line of cigar but more expensive size without any additional costs. Which was really appreciated, will always remember that.

I have already given my recommendation to all my buddies from California, to ask them give Cuenca Cigars an opportunity to order their next cigar shipment.

Looking forward to placing my next order with you.

Thank You Much Ana.

My cigars came fresh to my address in a timely manner. I'm very pleased with my experience and would refer my colleagues to purchase from here.

Efficient ordering process! Really like that I can order in small quantities to try a new cigar! This is really beneficial!! The cigars are great too! Keep up the good work.