Cuisinart UK Reviews 

Sadly, the customer service is as bad as the appliances they sell. I bought an ice cream maker (ICE150) from Amazon, and during every single use, the item made an incredible amount of noise. Instead of returning it straight to Amazon, I tried to contact support, but I was ignored. I have since returned the item to Amazon as I still haven't heard back. I cannot recommend this company; their service is just as poor as their products.

Update: Despite Cuisineart saying there was a reply, there was none. Avoid!

Excellent after sales service - experienced an issue with our toasty maker - best one we have ever had by far - company resolved it very quickly

This is the best customer service I have had in years I dealt with a lady called Jeanette she was helpful I asked about a Replacement plates they was sent promptly you just could not ask for a better service I thank them so much for the service I hope the have a reward for their employees because I would give this lady employee of the month

I had a problem with my new air fryer,I contacted Cuisinart and it had been collected and replacement received all within 5 days, the service was amazing and the staff were so helpful. Would recommend.

Following a fault with my spice grinder, I sent copies of the invoice and serial number as requested and received a brand new replacement the following day, together with an extension to the warranty.

I had a problem with a new Cuisinart mini-chopper and contacted customer services for help. After following instructions to test the machine I was asked to return it. A postage label was emailed immediately and I took the machine to the post office. A few days later I was informed that the machine was faulty and I was offered a choice of a replacement machine. The new one arrived two days later. I was extremely happy. Amazing customer service!

EDIT: 24 hours after the review they contacted me apologising for the delay, explaining that they no longer stocked my kettle and offering me several amazing options by means of compensation. Very happy customer now. Amazing customer service, albeit slightly delayed

We brought a mid range kettle and toaster from them. Both broke within eighteen months of light use. They replaced them which was great, but the second kettle broke again within the warranty period. Now they are ignoring my emails about how I can get it fixed - if I wanted a cheap kettle I had to replace after a couple of years I would have bought one, but 100 pound for a kettle you would think it would last a reasonable amount of time.

I bought an ice cream machine (under 5 year warranty) and the lid broke within a couple of months - emailed customer services and was told there were none in stock but that they would contact me and send one out when they were back in stock. That was more than 4 years ago. I have contacted them several times and have literally just been ignored. The quality of the products is not up to scratch and neither is the after sales customer service, I'd never buy another product from them

Unfortunately we had a problem with our recently bought ice creamer. Cuisinart Customer Support Team (Jeanette) was absolutely excellent. I received a very prompt and friendly reply to my email and Jeanette resolved the issue immediately by offering to send a replacement part. I am very grateful for the replacement part but also for the prompt, friendly and helpful email responses to keep me updated. Excellent service - thank you!

Poor design and low quality pretending to be high end.

I bought a kettle and matching toaster in December 2024. Both are going to recycling today after only light use.

The kettle fried one of my kitchen plugs. Other appliances have successfully been used in that plug for years on end. Guess what with no issues.

The toaster is so poorly designed and conspires to injure you at every use with its inability to lift smaller items such as crumpets out of the machine. The guides constantly bend out of shape jamming the mechanism.

A triumph of cost over quality of deign and function. Dreadful!

Fantastic service when my waffle maker broke, I sent an email with all my details and the serial number of my machine, a replacement was organised and delivered within days, fantastic service!

Very easy to deal with regarding faulty toaster after 13 months of minor use.
Pleasant communication from staff and would definitely buy direct from them again.

I had a grill / toaster and it was realy great. Unfortunately I experienced a problem and it broke down. The help I received from India was first class and I was soon sent a replacement unit with a link to recycle the broken one. Thank you!!

Thank you, Jeanette, for all of your help! I had ordered the wrong size plates for our toastie maker and Jeanette was sooo helpful and v quick to respond. Really appreciate it :)

Amazing Customer service! Thank you so much Cuisinart for your help with my food processor. I will definitely use Cuisinart again.

We had an issue with a faulty Grill which was still under warranty. Islania in Customer support handled the matter, which was resolved quickly and smoothly with a replacement appliance. Great Service !

Couldn't have been helped more. Our kettle was only a year old and the buttons just stopped always responding. A few e-mails and photos later, we were offered a new kettle, although different to the wonky one. They even offer a recycling service via Royal Mail with free postage to return the damaged product.

The post-sale customer service significantly exceeded my expectations. Communications regarding a problem with my air fryer were prompt, positive and helpful. The fryer was collected at their expense, investigated so that a fault was quickly identified, and a replacement sent out quickly. To be frank this is the standard that other companies should emulate. First class.

Amazing and very understanding customer service! I got a damaged item I was really impressed with the speed of your response and your generosity in providing the replacement work bowl. It is rare to find such proactive and helpful customer service, and I truly appreciate the support. Thank you again for your help.

I had an issue with my Cuisinart air fryer, and since it was still under warranty, I contacted customer support for help. Jeanette assisted me, and I couldn’t be more pleased with the service I received.

She was extremely helpful, professional, and had great communication throughout the entire process. Jeanette responded promptly to my questions, and made the replacement process smooth and stress-free. My air fryer was replaced quickly, which I truly appreciated.

Excellent customer service like this makes a big difference. Thank you, Jeanette, for your outstanding support!