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Cullen Jewellery Reviews 

11,046
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 6,408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patience, creating a personalized and unpressured environment. Advisors genuinely listen, offer excellent guidance, and provide clear explanations, making the entire decision-making process seamless and stress-free. People appreciate the opportunity to explore a wide selection of beautiful products, allowing them to try various styles and make confident, informed choices. This comprehensive support ensures consumers leave feeling excited and often highly recommend the company for its outstanding service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Consumers consistently report positive user experiences, often describing them as enjoyable, stress-free, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the beautiful... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, highlighting the staff's kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understa... See more

Company replied

Rated 5 out of 5 stars

We walked away feeling very enlightened about what rings and details were available as well as which ones appealed to us. Madison S was extremely helpful and supportive. She listened to what we were s... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Madison for the care and genuine interest in helping choose the best engagement ring. You made both appointments seamless and answered all my questions. I really appreciate everythin... See more

Company replied

Rated 5 out of 5 stars

We booked our appointment with Ally and myself and my Morher were coming to shop knowing very little around the process of shopping for engagement rings. Ally was amazing from start to finish of our a... See more

Company replied


Company details

  1. Jeweller
  2. Diamond Dealer
  3. Jewellery Designer
  4. Jewellery manufacturer
  5. Jewellery Repair Service
  6. Jewellery shop

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,046)

6,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Absolute Dream Experience — Highly Recommend Hayley!

Hayley made the entire process of choosing the perfect engagement ring completely stress-free, guiding us with incredible patience, expertise, and zero pressure. Her warm personality and genuine dedication turned what could have been an overwhelming decision into an absolutely unforgettable celebration.

10 July 2026
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Reply from Cullen Jewellery

Hey Gary, I really appreciate your lovely review! Thank you so much! - Hayley A

Rated 5 out of 5 stars

Katie was super thorough and patient…

Katie was super thorough and patient with us as we had many questions for our first time ring shopping. Really appreciate you!

10 July 2026
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Reply from Cullen Jewellery

Thank you Elaine! Such a pleasure helping you guys!! - Katie H.

Rated 5 out of 5 stars

Flo was absolutely amazing

Flo was absolutely amazing! She really made the appointment so memorable and I am more than grateful to have been assisted by her. She was so patient and made us both feel so supported throughout the whole process!

11 July 2026
Rated 5 out of 5 stars

Prompt and Professional Service - thank you Kat, Emma and Ella!

Big thank you to Kat, Emma and Ella for guiding my girlfriend and I through our engagement ring-buying journey.

All three team members were patient, informative, and understanding throughout the whole process. Emma and Ella were attentive to our needs, and helped us short-list a few styles that fit our needs. Kat was a big help in finalising our decision - and promptly helped source and review a number of great diamond choices over email after our second appointment with her.

Thoroughly enjoyed the experience shopping at Cullen's, and would highly recommend it to others in Sydney looking for a ring.

8 July 2026
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Reply from Cullen Jewellery

Hi Geoff, thank you so much for your kind review! It was such a pleasure helping you both throughout this exciting journey. I'm so glad we could help you find the perfect ring!
- Kat L & Emma W

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional, provided with great knowledge and information to help come to a decision on our ring and diamond. Overall a great experience

11 July 2026
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Reply from Cullen Jewellery

Thank you! It was a pleasure - Caitlin A

Rated 5 out of 5 stars

Amazing appointment with Shania

My girlfriend and I, had booked in for the 45 minute engagement ring consultation and it was so worthwhile. Shania was so friendly and very informative on the various options and details within the rings. Shania made the whole process so easy and we both would definitely highly recommend to book in with Cullen!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

We booked our appointment with Ally and…

We booked our appointment with Ally and myself and my Morher were coming to shop knowing very little around the process of shopping for engagement rings. Ally was amazing from start to finish of our appointment. She made everything clear, very good recommendations and was not pushy. She was able to answer every question we had and stopped at nothing to ensure every detail of what I am looking for was considered. I can not recommend Ally enough.

9 July 2026
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Reply from Cullen Jewellery

Thanks so much for your kind words Kyle! I'm so happy to have helped 😊 - Ally S

Rated 5 out of 5 stars

Samah went above and beyond to help us…

Samah went above and beyond to help us throughout the entire process. I’d highly recommend requesting her services when visiting Cullen Jewellers.

11 July 2026
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Reply from Cullen Jewellery

So glad you enjoyed your appointment with me! - Samah

Rated 5 out of 5 stars

Hayley was fantastic

Hayley was fantastic! She really made the appointment easy and explained everything perfectly. I was very nervous going in but she made me feel very at ease at how easy the process is!

11 July 2026
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Reply from Cullen Jewellery

Hey Samantha, thank you so much for your lovely review! I'm so glad you enjoyed our appointment as much as I did!
- Hayley A

Rated 5 out of 5 stars

See Olivia M at Cullen!

We had such a great experience with Olivia M while shopping for our wedding rings. She was so friendly, welcoming and relaxed, and never made us feel rushed or pressured. She took the time to understand what we liked, offered really helpful advice, and helped us find rings that were perfect for us. She made the whole experience enjoyable and stress-free. We have already recommend her to a couple of our friends who are getting engaged/looking for wedding rings. Thank you for making such a special part of our wedding planning so easy and memorable!!

11 July 2026
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Reply from Cullen Jewellery

Georgia, thank you so much for your beautiful review! I'm so glad you had a good time in your appointment today! Thank you again! - Olivia M

Rated 5 out of 5 stars

Thank you Madison

Thank you so much Madison for the care and genuine interest in helping choose the best engagement ring. You made both appointments seamless and answered all my questions. I really appreciate everything you did to make this decision special. I’m excited for the next steps. I would highly recommended going to Cullen. Thank you again Madison x

11 July 2026
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Reply from Cullen Jewellery

Thank you so much for your kind words! Was lovely assisting you and helping you find a beautiful ring! - Madison S

Rated 5 out of 5 stars

great experience!

Alayca was super accommodating when this wasn’t a typical appointment for an engagement ring, I was able to ask all questions and look at a few different pieces and felt really comfortable. It was a really nice experience!

10 July 2026
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Reply from Cullen Jewellery

Thank you so much for the lovely review ☺️ It was my pleasure!
- Alayca O

Rated 5 out of 5 stars

Niaz was so helpful!!

Niaz was so helpful!!! And answered all my questions and concerns

10 July 2026
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Reply from Cullen Jewellery

Hey Cameron, I'm so glad you enjoyed your appointment with me! - Niaz N

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish! Sophie at Cullen was incredibly knowledgeable, patient, and made the whole process of choosing an engagement ring so easy. They genuinely care about helping you find the perfect ring, and the quality is outstanding. I couldn’t be happier and would highly recommend them to anyone looking for beautiful jewellery and exceptional service.

10 July 2026
Rated 5 out of 5 stars

Wedding Ring Appointment

My fiancé and I went to the Kew showroom looking for wedding rings for our upcoming wedding. We were well looked after by Alayca who was very supportive and was able to offer suggestions to help us narrow down our options while finding the right rings for us. She was kind, patient and felt genuinely happy to help us! I can’t recommend Alayca more!

6 July 2026
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Reply from Cullen Jewellery

Thank you so much for the lovely review! It was an absolute pleasure
- Alayca O

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