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Cullen Jewellery Reviews 

12,931
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 7,211 reviews, reviewers overwhelmingly had a great experience with this company, consistently emphasizing the truly exceptional quality of the friendly customer service provided throughout the entire journey. Customers frequently praise the dedicated store advisors for being exceptionally welcoming, professional, patient, and knowledgeable during every single step of their personalized showroom consultations. Some reviewers were happy with the wonderful opportunity to easily customize unique ring designs and alter specific details to perfectly suit their own personal preferences. Consumer feedback also reflects the wonderfully comfortable, completely pressure-free environment that makes browsing collections and choosing fine custom jewelry exceptionally straightforward, enjoyable, and thoroughly stress-free.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that advisors are exceptionally welcoming,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff members are exceptionally... See more

Product

Customers had positive experiences with product, expressing immense satisfaction with the beautiful ring... See more

Service

Clients share positive opinions on service, frequently highlighting professional, informative, and lovely... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall vibe and aesthetic in the room was immaculate. Everyone in the room seemed to have a great attitude. Elizabeth was great at her job and was very patient as we went through many options. A... See more

Rated 5 out of 5 stars

Mindy was so informative and knew exactly the type of engagement ring I would love based on few descriptions. The prices are decent and she tried her best to find great recommendations on the main sto... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of meeting the lovely Symone, who was so warm and welcoming and made us both feel completely comfortable, instantly putting our nerves at ease. 🤍 We’re so glad we chose to co... See more

Company replied

Rated 5 out of 5 stars

my partner and i had the best time at cullen! it was our first time trying anything on or looking at anything specific. we were so well looked after by Paris, she knew exactly where to start knowing w... See more

Company replied


Company details

  1. Jeweller
  2. also in
  3. Diamond Dealer
  4. Jewellery Designer
  5. Jewellery manufacturer
  6. Jewellery Repair Service
  7. Jewellery shop

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

13k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(12,931)

7,095 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Katie was awesome

Katie was awesome! Very helpful for us as first timers

17 October 2026
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Reply from Cullen Jewellery

Thank you, Ryan! Such a pleasure helping you both! -Katie H.

Rated 5 out of 5 stars

Victoria was wonderful!

Victoria was wonderful! It was our second time trying on engagement rings, so we didn’t really know what to look for. Victoria was very patient and sweet to us throughout our appointment. She took the time to show us different stone colors and customization that we were interested in. She also took notes and sent us a very detailed summary of the appointment. We were quite overwhelmed with all the options, so Victoria’s summary really helped us narrow down and keep notes of what we liked.

Overall, we were very happy with our experience at Cullen and with Victoria!

16 October 2026
Rated 5 out of 5 stars

Excellent experience

Cullen had a beautiful selection of rings. Our client advisor Aliyah was very kind, helpful and knowledgeable.

17 October 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Rachel! Thank you so much for your kind words! I'm so glad to hear the appointment was helpful and that you loved our selection. It was so nice to meet you! 🤍💍
- Aliyah K

Rated 5 out of 5 stars

Mindy made this great

Mindy made this great, such a chill and informative experience.

17 October 2026
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Reply from Cullen Jewellery

Thank you so much for your kinds words! It was such a pleasure to work with you and your beautiful family! - Mindy J

Rated 5 out of 5 stars

Wonderful experience at Cullen

Bridget made our initial appointment at Cullen a genuinely great experience.
After researching online for a dress ring, I was shown multiple options along with being given a detailed overview of the 4C’s, of which I had very limited knowledge of beforehand.
The show room in Sydney is a beautifully designed, welcoming environment (totally lacking in high end ‘stuffiness’) which made us feel completely relaxed.
There was also no pressure whatsoever to choose a ring outside our budget. Bridget worked with my preferences and we’re now on track to finding the perfect emerald cut dress ring!

16 October 2026
Rated 5 out of 5 stars

Bella is awesome

Bella is awesome! So easy to talk to and made me feel welcomed immediately

17 October 2026
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Reply from Cullen Jewellery

Thank you for the kind review! I am so happy to hear you enjoyed your appointment with me ☺️ - Bella Z

Rated 5 out of 5 stars

I had an appointment with Sydney…

I had an appointment with Sydney yesterday, and the experience was absolutely wonderful! She is knowledgeable, professional, and clearly an expert in her field. The hospitality and customer service were exceptional, making the entire experience even more enjoyable. And I believe we may have found a ring! A huge thank you to Sydney for making the experience so special!

17 October 2026
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Reply from Cullen Jewellery

Hi Tiana! Thanks so much for the thoughtful review! I'm so happy to hear that you had such a positive experience with me and the team. I look forward to making your dream ring a reality!
- Sydney B

Rated 5 out of 5 stars

Fabulous service & care

Had the most wonderful engagement ring consultation here! The showroom itself is beautiful and the jewellery was so magical. Special shout out to Golsa. She was so warm and welcoming, instantly putting us at ease. She clearly had a wealth of knowledge and gave us some brilliant advice and guidance as I tried on different rings. She made an already lovely day feel even more special. Thank you Golsa x

15 October 2026
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Reply from Cullen Jewellery

Thank you so much for your gorgeous review! 🥹🩷 I’m so glad you enjoyed the experience and had fun exploring all the different rings! Wishing you both the most exciting journey ahead, and hopefully I’ll see you again soon! 💍✨ - Golsa S

Rated 5 out of 5 stars

Exceptional Experience

I had such a wonderful experience working with Cole, the Assistant Showroom Manager at Cullen Jewellery, to design my dream engagement ring! From start to finish, she was incredibly patient, knowledgeable, and attentive to every detail. She took the time to walk me through all my options, answer my many questions, and help me figure out exactly what I wanted without ever making me feel rushed or pressured.

Beyond being incredibly informative, Cole was so sweet, thoughtful, and genuinely invested in helping me create a ring I would absolutely love. I walked away from my consultation feeling so excited, confident, and happy with the entire experience!

What I also appreciate about Cullen Jewellery is their willingness to work with you to find the perfect ring within your budget without compromising on what matters most to you. The entire process felt personal, collaborative, and enjoyable.

I cannot recommend Cullen Jewellery enough, and if you have the opportunity to work with Cole, you're in excellent hands!

16 October 2026
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Reply from Cullen Jewellery

Thank you so much, Olivia, for your kind words. It is a pleasure working with you and helping bring your dream ring to life! - Cole J.

Rated 5 out of 5 stars

Golsa was very helpful throughout the…

Golsa was very helpful throughout the whole appointment and helped us narrow down which diamonds and ring designs we like.

16 October 2026
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Reply from Cullen Jewellery

Thank you so much for the feedback, Andy! It means so much to me - I am so glad I was able to assist! - Golsa S

Rated 5 out of 5 stars

Service and selection was great

Service and selection was great. Aysha assisted us to go through all of the options we wanted to look at and noted everything very helpful. Despite being a shorter session (as we were late), she did not make us feel too rushed and still got through everything we needed to in a friendly way.

17 October 2026
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Reply from Cullen Jewellery

Hi Michael, thank you so much for your lovely review! - Aysha W

Rated 5 out of 5 stars

Excellent engagement ring app with…

Excellent engagement ring app with Chloe, would highly recommend!

16 October 2026
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Reply from Cullen Jewellery

Thank you very much Lloyd, I had a great time with you both. Look forward to hopefully seeing you back in the showroom soon - Chloe L

Rated 5 out of 5 stars

The Perfect Experience

We absolutely loved our time with Symone. She was very knowledgeable and made the whole process simple. She brought out the right rings to help us narrow down what we like liked. My partner and I both loved an Emerald cut and a Marquise cut but couldn't pick between the two. When we told Symone, she pulled out an Elongated Hexagon cut and as soon as we saw it we knew it was the one. We are looking forward to our custom made ring! Thank you Symone!

17 October 2026
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Reply from Cullen Jewellery

Hey Bailey and Fir!
It was honestly so lovely to meet you both, and thank you so much for your kind words! I am glad you loved the elongated hexagon, and I am excited to see your ring come to life!
- Symone J

Rated 5 out of 5 stars

This was our first time looking at…

This was our first time looking at engagement rings, and neither of us but more importantly, my partner. had any idea what style she would like, so we went in completely blind.

From the moment we arrived, Harrison made us feel incredibly welcome and at ease. He talked us through all the different options, explained everything clearly, and took the time to walk us around the showroom, picking out as many rings as we wanted to try so my partner could get a real feel for what she liked.

It was a lovely experience from start to finish, and we’re really looking forward to the process ahead. We couldn’t have asked for a better first experience.

17 October 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your kind words, Isaac! I can't wait to help finalise Shauna's dream ring 💍

- Harrison J

Rated 5 out of 5 stars

Kisze was incredible!

Kisze was incredibly passionate, kind, and informative. She seems to really know what she’s talking about and wants to make sure you get what you want.

15 October 2026
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Reply from Cullen Jewellery

Thank you for your kind words. I can't wait to see you dream ring come to life! - Kisze P

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