I returned the bottles to the courier, but since the courier did not fill out the forms, I was asked to pay for the unreturned bottles 1 year and 5 months later. Shame on you!!! In addition, it should... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A bumpy start. The first day of usage has not been good. Machine seems to be ok, but the service part seems to be lacking. Installing guy gave no explanations, when I asked what does a safety button... See more
Company replied
Ross Tooley came today to properly install our Culligan Machine He did an excellent job repairing the issues. Best, Lesley
Company replied
I am very satisfied with Eden Springs. Especially with the courier, who usually brings me the water. He is always precise with the timing, helpful and polite.
Company replied
3.1
Average
430 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Quick and nice service
27 March 2023
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Reply from Culligan Estonia OÜ
Täname Teid tagasiside eest! Vabandame ebameeldivuste pärast. Eden Springs meeskond
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
They never notify in advance when the…
They never notify in advance when the courrier is coming.
12 December 2022
empty bottles were not taken away and…
empty bottles were not taken away and they were not asked where to pick them up....
31 October 2022
Reply from Culligan Estonia OÜ
Täname Teid tagasiside eest! Võtame Teiega ühendust, et olukorda selgitada. Eden Springs meeskond
DIdn't get the order in time
DIdn't get the order the day that was promised. I was informed but via e-mail that I don't check often, so I had no idea what's going on. Just had to wait :/
14 October 2022
Reply from Culligan Estonia OÜ
Täname Teid tagasiside eest! Teavitame klienti tarnepäeva muutuse korral teatega muudatusest kliendi antud e-maili aadressile. Vabandame segaduse pärast! Eden Springs meeskond
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
I am very satisfied with Eden Springs
I am very satisfied with Eden Springs. Especially with the courier, who usually brings me the water. He is always precise with the timing, helpful and polite.
7 October 2022
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Very kind person was bringing me water
16 September 2022
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
customer service is really nice
customer service is really nice, kind and fast reply . also delivery staff is kind and friendly
8 September 2022
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Good personal
29 August 2022
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Julia Linnik
Two times the delivery didn't happened at the dedicated day. Unfortunately I haven't received any pre-notification or notification that delivery will not happen.
At the first un-happened delivery driver said that it was snowy and he hasn't managed to park car, thus he didn't came.
At the second time driver didn't came, no call has been made so I have contacted support to ask about the reason. I got reply that "we don't know why driver didn't came". Frankly speaking I don't expect such replies from the Vendor as I order service from Eden and assume to get support where I need it from the representative. I have asked to check what is the reason and get back empty email with signature but no answer in it.
Taking into account that there is no certain time when delivery could take place, I need to be at home from the morning till 16-17hrs to get delivery and I'm very limited with other activities.
Unfortunately frustrated with the service as I have provided feedback last time to the Vendor through "satisfaction form" and didn't get reaction back neither.
25 July 2022
Great service and good products:)
9 June 2022
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Great service
2 June 2022
Reply from Culligan Estonia OÜ
Täname Teid tagasiside eest! Eden Springs meeskond
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
On time service totally committed team
Orders are fulfilled without any confusion and the service is very satisfying. Good work
27 May 2022
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Fast, friendly, simple...
Using the webpage for ordering is easy and customer friendly, service itself fast. Overall hassle-free because no contract is needed which other companies do require.
5 May 2022
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
Reply from Culligan Estonia OÜ
Täname Teid meeldiva tagasiside eest! Eden Springs meeskond
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.