Mark Evans (technician) visited our Care home today and fitted four new units, one on each floor level. The workmanship was perfect, no mess and all the units are up and running in no time. Mark was v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have in our facilities, 4 water points and 2 coffee machines. João Martins is the person doing the deliveries and he is the best! Always helpfull, nice and willing to help with everything we ne... See more
Company replied
Missed our delivery due to a bank holiday, next 3 deliveries have not happened and just been advised will be another week.......not convinced it will happen.....things really gone downhill....not a ha... See more
Company replied
Angela Liddell is so helpful, we had a few queries and I’d not received much of a response but as soon as she was on the case everything was sorted. It’s so refreshing to have someone that wants to he... See more
Company replied
Company details
Written by the company
Uzdatniamy wodę, aby zmieniać ludzkie życie na lepsze i chronić planetę.
Contact info
Poland
- culliganwoda.pl
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Service
Eden springs provides a fantastic service, recently supporting a large event in our Charities calendar with small pack water.
Great quality product and exceptional customer service from the manager Lee Archibald. Teens Unite cannot thank you enough.
11 July 2023
Unprompted review
Reply from Culligan Polska
Thank you kindly for such a nice review.
Professionalism and Friendliness
We have in our facilities, 4 water points and 2 coffee machines.
João Martins is the person doing the deliveries and he is the best! Always helpfull, nice and willing to help with everything we need. 5 stars and absolutely nothing negative to point out! We should have more professionals like João.
20 June 2023
Unprompted review
Reply from Culligan Polska
We kindly thank you for your positive feedback. We will pass on your kind words to our colleague.
Not Good Enough
Missed our delivery due to a bank holiday, next 3 deliveries have not happened and just been advised will be another week.......not convinced it will happen.....things really gone downhill....not a happy customer......time to look for a new supplier
2 June 2023
Unprompted review
Reply from Culligan Polska
We are very sorry for the delayed delivery. Please contact me (paulina.zmudzin@pl.edensprings.com) with the customer number. I'll check the records in our database. We will try to deliver water as soon as possible. We assume that the review concerns Eden Springs in the UK, not Eden Springs Poland. If you contact me, I will forward the topic as urgent to my colleagues in the UK.
The worst delivery service
The worst delivery service. They never deliver the date they're supposed to. And they don't even notify you about it. When you contact them they just make up nonsense, like they have no more water (like isn't this a water shop?).
DO NOT RECOMMEND
14 April 2023
Unprompted review
Reply from Culligan Polska
We are very sorry. We will be grateful for e-mail contact (paulina.zmudzin@pl.edensprings.com) with the customer number. We will investigate the issue and correct the our error promptly.
Reply from Culligan Polska
Serdecznie dziękuję za miłą ocenę.
Reply from Culligan Polska
Bardzo dziękujemy za miłą ocenę.
Reply from Culligan Polska
Bardzo dziękujemy za pięciogwiazdkową ocenę.
Reply from Culligan Polska
Thank you very much for your positive opinion.
Very dissatisfied
I am very dissatisfied with this delivery of water. Each delivery for me is stress and anger. Why can't they deliver water to me at the specified time? Why do dates change every time? Why should I cancel my appointments and wait for a water delivery that never arrives on the given dates? In customer support, this is explained by the fact that the driver's car broke down. Every time his car breaks down. Maybe he should carry tools with him? Think about it.
15 June 2022
Unprompted review
Reply from Culligan Polska
We sincerely apologize for the delay in our deliveries. We try to solve logistic problems and we will make every effort to ensure that subsequent orders are carried out on time.
The delivery should be on Monday
The delivery should be on Monday. Today if Saturday and nobody called me with explanation. Awful
11 June 2022
Unprompted review
Reply from Culligan Polska
We are very sorry. Unfortunately, on the day of delivery, we did not find anyone at the address provided. Our driver also tried to call you. We will arrange a new date with you.
Everything arrived according to plan
Everything arrived according to plan. The delivery man was nice and professional. Thank you.
9 May 2022
Reply from Culligan Polska
Thank you very much for your positive opinion.
I don't know where to begin
I don't know where to begin, I have lot to say but i will try to keep it short.
About an year a ago i inquired water softener system and came to in contact with culligan. I sat down with culligan Rep and decided to go with there leasing contract, Rep had me sign the contract on his Ipad he didn't leave any document and i trusted the guy since he use to work with my friend selling barbecues. Next month came and they tried to charge to my account as i purchased the system instead of leasing it, I called there office in ontraio and person on the phone told me it was mistake and she will fix it. she did fix it and now i was on leasing terms. The system they installed had faulty parts that was giving wrong readings to there system as far as how much water was being used in the house and because of the wrong reading system was flushing 20 times a month and with that took all the salt and i was always out of salt. They didn't want to deliver the salt, it would take literally many calls to there office so i can get salt. I called culligan many time to let them know what was going on and it took them a year to come to my house to diagnose the system. now after a year there tech comes and tell me there is faulty part in here and thats why it regenerate 20 times and that's why you are always out of salt. He told the whole thing to his manager "Jose" on the phone when he was at my house i can hear the whole conversation. when i called culligan to complain about it jose the manager said there system was working properly and he has no knowlege of faulty parts even though he knew everything than he said even if there was faulty parts system was still working properly. i asked him ok if the system was working fine why did you have to change the parts he has no answer. after i had there system installed I changed all of my toilets costing me $500 a piece and i have 4 of them and now they all look like the one i had prior. There is lot more about this culligan location i dont have enough time to finish this but i will say one thing at the end. stay away from them. I wouldn't even give them 1 star if i had option.
5 May 2022
Unprompted review
Reply from Culligan Polska
We are very sorry for the misunderstandings and irregularities. We have forwarded your opinion about the company to the US.
Water distributor is new but it’s…
Water distributor is new but it’s faulty all floor of home is fuc@ked :(
21 January 2022
Reply from Culligan Polska
We're very sorry. This is an isolated and unforeseen situation. We have your complaint and we will remove the defect as soon as possible, immediately.
good
Good services, works fine, logistics specialist was kind, but the cups are smaller than we expected. Thank you regardless.
15 December 2021
Reply from Culligan Polska
Thank you for your opinion.
Reply from Culligan Polska
Thank you for the kind words and the highest rating.
Your website does not work
Your website does not work, call center does not respond. I can not order water since one week
2 September 2021
Reply from Culligan Polska
We're very sorry. We will try to contact you as soon as possible and help you.
Reply from Culligan Polska
Thank you for five stars and your kind opinion.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.