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Curaleaf Clinic Reviews 2,566

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,038 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are very happy and impressed with the service, often highlighting the professionalism and helpfulness of the staff, including doctors and pharmacists. The process is frequently described as smooth, straightforward, and easy to understand, with good communication and timely responses to queries. People appreciate the personalized approach, where products are tailored to individual needs and conditions, leading to significant improvements in their well-being. However, some customers also noted issues with customer service, describing agents as arrogant or unhelpful, and experiencing slow responses or complaints being ignored. There were also concerns about product availability, leading to delays in receiving medication, and some felt that practitioners were not always punctual or empathetic.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as friendly, professional, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the professionalism of... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Response time

Consumers find response times to be ambiguous, with many experiencing significant delays and a lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined less than a month ago. I am a long term user of cannabis so sceptical about the affects versus cannabis brought on the street. I am very impressed and happy to continue buying from Curaleaf.... See more

Rated 5 out of 5 stars

Curaleaf have been excellent in my first 4 months as a subscriber. The flower and oils provided have made an enormous impact to my physical wellbeing and subsequently my mental health. Great selection... See more

Company replied

Rated 5 out of 5 stars

Dr Baljinder Randhawa was very knowlegable in STRAINS, TERPINS & T.H.C Levels. Dr Baljinder Randhawa talked about my recent chest scan. Revealing a positive diagnosis of C.O.P.D and how Cannabis dr... See more

Company replied

Rated 5 out of 5 stars

Good service, normally posted the same day or next. Good selection of flower £40 for 10g up. Nice to use medical bud as there’s so many restrictions and rules for the growers. Street herb can get pg... See more

Company replied


Company details

  1. Specialised Clinic
  2. Clinic
  3. Pain Management Doctor

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was dealt with by Jake today

I was dealt with by Jake today. Who's dealing with a change in my script. A delightful young man. Wish ppl could try be as pleasant as Jake. Makes dealing with stuff much nicer.

6 May 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Glad Jake was able to support you with your query! Thanks for sharing your experience.

Rated 5 out of 5 stars

Medical Cannabis

I have been using medical cannabis for about two years and it has certainly helped reduce my migraines by 90% . Curaleaf as a company are extremely helpful and the staff are very knowledgeable and polite when I speak to them. My 3 month checkups are very helpful and it is a good time to talk about how my treatment is going and l can ask any questions I have . The pharmacy side of Curaleaf are very quick at getting the Cannabis out for delivery. Overall I am a very happy customer/patient.

1 May 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience, Jeffrey. It’s great to know that our clinical team have supported you well throughout your journey.

Rated 5 out of 5 stars

friendly consultans

People are so friendly, they don't judge and ask simple questions. Evryone how hasistate to try this company should be scared.

4 May 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Karol, for your kind words. We’re glad you felt comfortable and supported during your consultation.

Rated 5 out of 5 stars

Really helpful and professional advice

Really helpful and professional advice. The people I have spoke to have gone above and beyond to help me with my application and medication.

29 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback, Barry. We're delighted to hear that our team could provide helpful and professional support throughout your application and treatment process.

Rated 5 out of 5 stars

As always informative and supportive of…

As always informative and supportive of my needs prescribing only the best medicine for my needs the team at Curaleaf always listen to my requests and action the best treatment for my condition thank you so much Curaleaf for always being so supportive

1 May 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much, Stefani. We're really pleased to hear that you feel listened to and well cared for by the team.

Rated 1 out of 5 stars

3 min assesment online (what a joke )

3 min assesment online (what a joke )
So called specialist didn't have a clue about what was wrong with me ( what's the point of giving them access to NHS records )
All I got was we will be InTouch then found out that they had sent a letter asking my doctor for military records on my PTSD like they would have them .
All in all I found it a waste of time not very professional and to be fair a total joke . Ended up pulling the application because you can tell they are just a money making enterprise that has no interest in helping military with complex conditions AVOID

28 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Dear James,

Thank you for your feedback, and sorry you were unhappy with the outcome.

In some cases, if the clinician does not have sufficient supporting information available at the time, they may conclude the appointment earlier than planned in order to request further documentation and ensure an appropriate assessment can take place.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Fast efficient service.Emma was polite…

Fast efficient service.Emma was polite professional and very helpful.First class service

1 May 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback, Iain. We’re glad to hear you received fast and efficient service, and that Emma made such a positive impression.

Rated 5 out of 5 stars

trustworthy company very supportive l…

trustworthy company very supportive l regularly have consultations with a doctor to discuss my prescription needs and advice l find the oil at night helps me to sleep and relax the vape in the day helps control pain levels weaning myself off cocodamol which is addictive canabis is a safer option

30 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience, Claire. We’re really pleased to hear you’ve found the team supportive and that your consultations have been helpful.

Rated 1 out of 5 stars

Can’t understand why I was rejected for…

Can’t understand why I was rejected for curled I had and still do had bleed on brain three fractures to skull and 3 to neck and cannibas helped tenfold
In return I’ve been banned from driving 40 month plus 120 hrs community work 3 weeks later another after first charge another 36 month ban from driving lol

Thanks for rejecting my application 👍

30 May 2025
Unprompted review
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Reply from Curaleaf Clinic

Hi Brian,

Thanks for sharing, we’re sorry to hear what you’ve been through.

Eligibility for treatment is based on strict clinical guidelines and a thorough assessment by our medical team.

If you’d like more clarity on your case, please email our team.

Many thanks,
Curaleaf Clinic

Rated 1 out of 5 stars

They just wanted to push their own…

They just wanted to push their own rubbish products. Then told me im free to go elsewhere. Best advice they ever gave me.

30 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi James,

Thank you for sharing. We’re sorry your experience didn’t meet expectations.

Many thanks,
Curaleaf Clinic

Rated 1 out of 5 stars

Shocking company with no customer…

Shocking company with no customer service. Products never ins tick, leave you with no medication. Left these 4 months ago and they're still charging me a monthly fee and refuse to change this. Explains everything about the company and customer service. Utter diabolical.

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Aaron,

Thank you for sharing.

We are unable to identify you from this review. We have requested more information via Trustpilot.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Had a great speak with lynn today from…

Had a great speak with lynn today from the pharmacy she was very friendly to talk to and sorted what i wanted to know right away, keep up the good work

30 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thanks, Kenny! We’re glad Lynn was able to help you quickly and make the process smooth and friendly. We’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Great service

Great service, very friendly staff. Karley is a credit to the company! Would highly recommend.

30 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Liam! We’re delighted to hear you had a great experience with our team. Karley will really appreciate the recognition — we’ll make sure your feedback is shared.

Rated 5 out of 5 stars

Stephanie was superb

Stephanie was superb, very helpful and solved a difficult query very quickly for me.

30 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thanks, Alan! We’re really pleased Stephanie was able to resolve your query quickly and provide such helpful support.

Rated 5 out of 5 stars

First time user, would recommend.

Excellent help and support from Curaleaf technicians - simple and easy to use app - delivery services for medication is quick

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you, Adam! We’re really pleased to hear your experience has been a positive one. It’s great to know you found the app easy to use and our team helpful.

Rated 5 out of 5 stars

Jake was a wonderful member of the team…

Jake was a wonderful member of the team to chat to. Very helpful and kind! Definitely deserves recognition

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thanks so much, Joseph! We’re delighted to hear Jake made such a positive impression — we’ll be sure to pass on your kind words and recognition.

Rated 5 out of 5 stars

Fast response and quick resolution from Jake

Fast response and quick resolution to order a stop gap prescription after I mucked up my next appointment and hadn’t booked it in time. Spoke with Jake and he was great! Thank you

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback! We’re glad Jake was able to step in quickly and get everything sorted for you. It’s great to hear the issue was resolved smoothly.

Rated 5 out of 5 stars

I've been using Curaleaf for nearly 3.5…

I've been using Curaleaf for nearly 3.5 years now and can only say great things about the whole experience. All staff have been great and the service too. I recommend them to anyone.

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thanks, John! We really appreciate your continued trust over the past few years. It’s fantastic to hear you’ve consistently had a great experience with both our team and service.

Rated 5 out of 5 stars

JAKE is on the case needed prescription…

JAKE is on the case needed prescription sorted just left it to jake for a fast efficient response thankyou

28 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you, Alan! We’re pleased Jake was able to get your prescription sorted efficiently — we’ll pass along your feedback.

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