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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in managing frizz, enhancing curl patterns, and improving overall hair health, with many noting significant positive changes and compliments from others. People appreciate the high quality of the products and the positive impact they have on various hair types, including curly, wavy, and even straight hair. The company is also commended for its responsive customer service and efficient order processing, with many experiencing quick deliveries and well-packaged items. However, some people expressed dissatisfaction with certain aspects of the service and products. A few customers reported issues with delivery, such as delayed shipments or products being delivered to the wrong address. There were also isolated concerns regarding product packaging, with some experiencing leaks, and a small number of users found certain products caused irritation or were unsuitable for their hair, or did not meet their expectations for fragrance-free options or specific hair needs.

What people talk about most

Product

Reviewers highlight positive aspects of the products, with many expressing satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for making their hair... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise quick delivery, with... See more

Order

Users describe ambiguous interactions with order. While some customers praise the easy ordering process,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the "great" and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Curlsmith has taken care of my excessively frizzy hair. With only fragrance free shampoo, conditioner and leave-in conditioner, my hair feels soft and much less frizzy. I wish I had more fragrance fre... See more

Company replied

Rated 4 out of 5 stars

I have tried various curly shampoos and CurlSmith makes an obvious difference AND smells divine! However, I think they should introduce a refillable option. It makes me sad to buy a big plastic bottle... See more

Company replied

Rated 4 out of 5 stars

These products are nice to use and did give me reduced frizz and improved curl pattern immediately after first use, though it only lasted a day or so. Would like to see recycled plastic used for the... See more

Rated 4 out of 5 stars

I like your company and how to identify type of curl but why don’t you offer guidance on best products for each curl type? I don’t want to experiment and “reinvent the wheel.” You know about this and... See more


Company details

  1. Hair product shop

Written by the company

The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.


Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

5-star
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1-star

Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I've been a loyal curlsmith customer…

I've been a loyal curlsmith customer for at least a year now and my wavy hair is so well nourished and hydrated that is has grown very long and healthy. I get to take credit for my color and caring for it, but my line up of curlsmith products (6 in regular rotation on hair wash day) have truly made 👏🏼 all 👏🏼 the 👏🏼 difference 👏🏼 I get constant compliments on my hair and people ask me what I use....so you're welcome. 💅🏼

20 October 2025
Rated 5 out of 5 stars

good deals on products

love the products they’re so good work really well i love how you can buy minis to see how you like it before buying a bigger amount ,but i feel like this should be available on all products not just certain ones

18 October 2025
Rated 5 out of 5 stars

Can't live without Curl Smith…

Can't live without these amazing products! My gray curly hair with high-lites used to feel like straw, but is now soft, shiny wonderful curls. Thank you, Curl Smith!

23 October 2025
Rated 1 out of 5 stars

Never received my product

Never received my product! FedEx delivered the product to the wrong doorstep, as the picture they submitted was not at my doorstep. I checked with my neighbors, none of which claimed to see it. I've had a hard time receiving customer support and submitting a claim. It's been over two weeks since the package was "delivered," and I still have not received any support.

16 October 2025
Rated 5 out of 5 stars

Really fragrance free

Easy to order, shipped quickly. The. products fragrance free leave in and fragrance free strong hold gel work beautifully and keep my curls looking great all day. And they truly have NO fragrance. Yay!!

15 October 2025

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