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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in managing frizz, enhancing curl patterns, and improving overall hair health, with many noting significant positive changes and compliments from others. People appreciate the high quality of the products and the positive impact they have on various hair types, including curly, wavy, and even straight hair. The company is also commended for its responsive customer service and efficient order processing, with many experiencing quick deliveries and well-packaged items. However, some people expressed dissatisfaction with certain aspects of the service and products. A few customers reported issues with delivery, such as delayed shipments or products being delivered to the wrong address. There were also isolated concerns regarding product packaging, with some experiencing leaks, and a small number of users found certain products caused irritation or were unsuitable for their hair, or did not meet their expectations for fragrance-free options or specific hair needs.

What people talk about most

Product

Reviewers highlight positive aspects of the products, with many expressing satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for making their hair... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise quick delivery, with... See more

Order

Users describe ambiguous interactions with order. While some customers praise the easy ordering process,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the "great" and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Curlsmith has taken care of my excessively frizzy hair. With only fragrance free shampoo, conditioner and leave-in conditioner, my hair feels soft and much less frizzy. I wish I had more fragrance fre... See more

Company replied

Rated 4 out of 5 stars

I have tried various curly shampoos and CurlSmith makes an obvious difference AND smells divine! However, I think they should introduce a refillable option. It makes me sad to buy a big plastic bottle... See more

Company replied

Rated 4 out of 5 stars

These products are nice to use and did give me reduced frizz and improved curl pattern immediately after first use, though it only lasted a day or so. Would like to see recycled plastic used for the... See more

Rated 4 out of 5 stars

I like your company and how to identify type of curl but why don’t you offer guidance on best products for each curl type? I don’t want to experiment and “reinvent the wheel.” You know about this and... See more


Company details

  1. Hair product shop

Written by the company

The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.


Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I have not received my package

I have not received my package. When I checked out, Google Shop defaulted to an address for a person I sent a recovery/ get well gift (far out of state), instead of my usual address for several orders in my Curlsmith Account. I cannot get the package because the person is disabled, and it sounds like Curlsmith is unable to help me despite my offer to pay for a pickup and new shipping to my address.

21 October 2025
Rated 5 out of 5 stars

Great results

I started with the sample sizes and came back for the full size products. It's the best my hair has looked in years.
Both orders have arrived quickly. I am so glad I was able to try the sample sizes!

12 October 2025
Rated 3 out of 5 stars

I am still undecided

I am still undecided. I am using it now for the third night this evening and not quite what I expected. I will follow up with you and let you know.

20 October 2025
Rated 4 out of 5 stars

As usual you guys did great

As usual you guys did great, my only complaint it they delivered it to the wrong apartment out of laziness since it was very obvious that it wasn’t my apartment. But lucky for me my neighbor walked it over

20 October 2025
Rated 5 out of 5 stars

OK to be honest

OK to be honest, I have not tried any of the samples that I have got yet. I wanted to see how I would like the blow dryer by itself without any new products and I love it. It makes my hair fuller gives it more body and takes so much less time to dry thank you.

20 October 2025
Rated 5 out of 5 stars

Worth every penny.

These are fabulous products. Something for all needs and all types of waves and curls. And less is definitely more; these are products are made so well that even though they are expensive, you don't need much to get your hair looking great. My new line, definitely!

20 October 2025
Rated 5 out of 5 stars

Wonderful product giving great curls…

Wonderful product giving great curls and pleasant smell. I had no issues with irritation or allergy using as I have with other hair care products. I am very pleased with these products and will exclusively use them now.

20 October 2025
Rated 1 out of 5 stars

Products arrived leaking and damaged

The products arrived in a box that was far too large and had been obviously crushed. The products arrived leaking and damaged (cap broken, sidewall punctured, on one the end seam was leaking). All in all I would not order from this company again.

16 October 2025

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