CurrencyFair Reviews 11,767

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the payment process as smooth, quick, and efficient, often highlighting same-day transfers and excellent exchange rates. Many people appreciate the user-friendly experience, finding the service reliable and straightforward for international money transfers, with some noting significant savings compared to traditional banking. However, some customers experienced issues with transfer times taking longer than expected or incurring higher costs than anticipated. A few other people also felt that the website's functionality had declined, mentioning difficulties with holding money for better rates or confusion regarding recipient details and fees.

What people talk about most

Payment

Customers consistently express satisfaction with the payment process, highlighting its ease and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

User experience

Customers generally report positive experiences with the user experience. Many find the platform easy to use,... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and competitive... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently praise the very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smoothly, from opening the account to completing the transaction itself. The GBP-to-EUR transfer to a SEPA bank account arrived the same day within just a few hours. The exchange rate... See more

Company replied

Rated 5 out of 5 stars

I phoned to sort out an issue that turned out to be technology-based and didn't have a clue how to put into practice the solution the CF person suggested. She took the time to explain to me just what... See more

Company replied

Rated 5 out of 5 stars

Reasonably quick exhange and transfer (couple days), which is an inprovement from the last time what I have used CurrencyFair (which has taken over a week. Note the other similar services such as W... See more

Company replied

Rated 5 out of 5 stars

It’s just so straight forward. The only thing I would suggest is that your personal reference number should automatically be included in each transaction after you have logged in. I find I have to kee... See more

Company replied


Company details

  1. Currency exchange service
  2. Money transfer service

About CurrencyFair

Written by the company

Fast, secure international money transfers

Send money overseas at better exchange rates, with no hidden fees.

Check our rates

Transfer money overseas
Avoid steep FX markups and hefty international banking fees when transferring your savings abroad.

Access same-day transfers on major currencies to over 150 countries from any device, at any time. As we have local bank accounts across the globe, most international transfers on our platform are treated as domestic transfers, saving you time and money.

Low cost, secure transfers
On average, CurrencyFair only adds 0.53% to the mid-market currency exchange rate, whereas traditional banks can add markups of between 3% and 6%.

Our competitive exchange rates and low flat-fee of just €3 (or currency equivalent) means more money in your pocket when sending and receiving money transfers. In fact, we’re up to eight times cheaper than the banks.

Other ways to save with CurrencyFair:

  • Receive overseas pension - Avoid hidden currency exchange fees when transferring a pension overseas.
  • Buy overseas property - Avoid hefty markups on exchange rates when buying and selling overseas real estate.
  • Receive proceeds from selling shares - Exchange money from the sale of overseas shares at lower-margin FX rates.
  • Pay overseas tax - Save money when paying foreign tax in another currency, wherever you are in the world.

Get started

CurrencyFair - low cost, secure transfers

Written by the company

Save money when you send money with our low-margin FX rates.
Send and receive international money transfers quickly and easily. Exchange to over 20 currencies from one multi-currency account.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All's well

Everything went well, except it took six days to go through, Currency Fair explained it was a busy time.

20 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 4-star review and for choosing Currencyfair. We are glad to hear that you are happy with our service. We constantly strive to improve, so any additional feedback you can provide would be appreciated. We are looking forward to serving you again!

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Thanks

Thanks! Very quick and easy, and personable. Elaine Burke personally reached out to confirm my intent about a confusing accidental second order i did. Thanks!!

26 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

Simple to use

Simple to use, takes 1 day to reach my bank account

26 May 2026
CurrencyFair logo

Reply from CurrencyFair

We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 3 out of 5 stars

The verification service is painful

The verification service is painful. It depends on the camera on your phone and its ability to take photos crisp enough without any shake. I nearly gave up. Why not allow upload from a pc of quality pictures taken with a good camera. Took me 2 days to complete.

25 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for contacting Currencyfair.

I will ask for a senior member of our support staff to contact you, to discuss your feedback with you.

I am terribly sorry for any inconvenience caused.

All the best,
The CurrencyFair Team

Rated 5 out of 5 stars
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing CurrencyFair.

We are so glad to hear that you are happy with our service offering and your recent interactions with our team. We pride ourselves on providing top class customer service and are happy to hear we delivered this service for you.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Simple and fast

Simple and fast! Highly recommended

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

This is what we love to hear! Delighted that we’ve delivered a smooth and speedy experience for you!
Thank you for choosing CurrencyFair and for sharing your positive feedback!

Rated 4 out of 5 stars

The transaction took a while which can…

The transaction took a while which can raise some concerns; however, it did go through smoothly in the end.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 4-star review and for choosing Currencyfair. We are glad to hear that you are happy with our service. We constantly strive to improve, so any additional feedback you can provide would be appreciated. We are looking forward to serving you again!

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

prompt service

prompt service. immediate exchange of & transfer of funds

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

It is wonderful to hear that we’ve delivered a smooth experience for you!
Thank you for choosing CurrencyFair and for sharing your positive feedback!

Rated 5 out of 5 stars

Prompt exchange and swift transfer to…

Prompt exchange and swift transfer to designated account.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

It is wonderful to hear that we’ve delivered a smooth and speedy experience for you!
Thank you for choosing CurrencyFair and for sharing your positive feedback!

Rated 5 out of 5 stars

Fast, convenient and great value

Fast, convenient and much better value than high street banks.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review and share your positive experience. It is great to read that you found the process straightforward efficient and cost effective.
Best regards,
The Currencyfair team

Rated 5 out of 5 stars

Seamless Experience

Move money from the US to Europe regularly.. CF provides a seamless interface and user experience..

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review. It is great to read that you found our service efficient and your finds arrived speedily.
Thank you for choosing CurrencyFair and for taking the time to share your feedback!

Rated 5 out of 5 stars
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review. It is great to read that you found our service easy to navigate.
Thank you for choosing CurrencyFair and for taking the time to share your feedback!

Rated 3 out of 5 stars

Delay due to technical issues

Everything is ok
But is just the technical issue that has annoyed me…

25 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your feedback.

I'm sorry to hear of the technical issue that impacted your transfer.

I will ask for member of our support staff to contact you, to discuss your feedback with you.

All the best,
The CurrencyFair Team

Rated 5 out of 5 stars
CurrencyFair logo

Reply from CurrencyFair

It is wonderful to hear that we’ve delivered a smooth experience for you!
Thank you for choosing CurrencyFair and for sharing your positive feedback!

Rated 5 out of 5 stars

Great Support

I've just set up an account with Currency Fair and because of my age I am not very computer literate. I encountered problems so went to the online Support Team. They were extremely patient and helpful and I have now done my first transfer.

24 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing CurrencyFair.

We are so glad to hear that you are happy with our service offering and your recent interactions with our team. We pride ourselves on providing top class customer service and are happy to hear we delivered this service for you.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

fast and without any problem

for sendin money an easy partner

21 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review. It is great to read that you found our service efficient and your finds arrived speedily.
Thank you for choosing CurrencyFair and for taking the time to share your feedback!

Rated 5 out of 5 stars

Great service

Fast and reliable

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thanks so much for your 5 star feedback! We're delighted to have your custom and look forward to helping you with your future transfer needs!!

Rated 5 out of 5 stars

Great, once you get it set up

Once you get it set up, it's really easy to use. The connecting to your bank option is really timesaving. It is significantly cheaper than the bank transfer.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

It is great to hear that you find the service easy and quick! We know how important efficiency is when it comes to your money, and we’re glad we could make the process effortless (and cheaper!) for you.

Thank you for choosing CurrencyFair and for taking the time to share your feedback!

Rated 5 out of 5 stars

Have had account for number of year..

Have had account for number of years but had to call regarding new procedures with to sending monies abroad , advice given was helpful and worked with no issues . Pleased customer

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for continuously choosing CurrencyFair.

We are so glad to hear that you are happy with our service offering and your recent interactions with our team. We pride ourselves on providing top class customer service and are happy to hear we delivered this service for you.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

The service was very good and the…

The service was very good and the latest transaction went smoothly. I do however miss the previous feature on the platform that allowed opportunity to time the exchange instead of having it automatically applied.

23 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing Currencyfair.

Thank you for sharing your thoughts on the wallet feature! We're always looking for ways to improve, and your input helps us do exactly that.

We are looking forward to serving you again!

Kind regards
The CurrencyFair Team

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