As always excellent!! No doubt to choose Currenxie over other fintechs out there. The platform works smooth and the fees are quite low. Maybe not the lowest fees, but the service deserves it and the... See more
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They were supposed to refund my balance on May 5th. They still haven't done this. And they are not responding to my emails either.blocked my money for days and blocked my account whiteout any reas... See more
Company replied
We are highly recommending for Currenxie opening due safe transaction and high supporting. However the feature transaction are very less compared to statrys and X-Tranfer like payment tracking, MT103... See more
Company replied
Currenxie is an efficient online bank. When opening account with currenxie, it was the first time we moved to 'online' bank. We were anxious. But Currenxie provided much more than what we epext... See more
Company details
Written by the company
Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.
Contact info
Hong Kong
- sales@currenxie.com
- currenxie.com
4.0
Great
205 reviews
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Replied to 87% of negative reviews
Typically replies within 2 weeks
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Overprived service
Overprived service
Almost 2x the price of other bank in Hong Kong
In my case currenxie= 90$/month 5$ with their famous competitor....
8 July 2022
Unprompted review
Reply from Currenxie
Hi Jeremy, thanks for your feedback. We're disappointed you're not finding value in our service, especially as a long time client. There's not information in your comment for us to understand where your figures are coming from, so a member of our client success team is reaching out to you directly to see how we can improve things for you.
Disappearing Money and No contact
Don't open any account there. You will never can know what's happen to your money there.
I made transaction 2 days ago, transfer was confirmed and amount took from my account. Now this transaction still didn't complete and money is disappeared. I don't have it in my Currenxie account and it's didn't received to bank account which I send it. I took request about proofs of company's income. I send all documents what they wanted. Now I don't have money, I don't any contact with them because they not answer any emails. This transaction is necessary to prepare service for what costumer's paid. Now I cannot make service. Customers don't have money because they paid to Currenxie account, Company don't have because I send by transaction which no one knows where it is. I'm Currenxie client and they working against to us. Definitely I not recommend.
29 June 2022
Unprompted review
Reply from Currenxie
Thank you for your feedback, we regret that our service didn't meet your expectations. Because the first payment received into your new account on June 27th was different in nature to what was described during your onboarding, our compliance team requested supporting documents, and unfortunately we did not receive all of the requested documents. Our compliance team was in constant contact throughout this process. The payments were ultimately released on July 4th. We understand that delays in payments are never welcome, but these measures are necessary for us to service your business in a secure and compliant manner. Thank you for your time and cooperation.
The review process is great and fast
The review process is great and fast, with no complication after providing all the documents, transferring seems fast but time will tell and just used it for one day.
26 April 2022
Unprompted review
Best company i've used for this kind of…
Best company i've used for this kind of service! I am amazed. Going to use this service forever! Cheap, simple and amazing!
1 April 2022
Unprompted review
Reply from Currenxie
Thank you so much Oscar!
Since when did you start charging percentage fee please?
We have been using Currenxie for a while, and is satisfied with the service. However they started charging percentage fee when receiving money without any written notice. Since when did you start charging percentage fee please?
31 March 2022
Unprompted review
Reply from Currenxie
Hello Victor, thank you for your business! The percentage fee is a temporary surcharge applied under specific criteria to keep the account serviceable. Your client success manager has been in touch about this and we hope everything is clear now. We appreciate your feedback.
Receiving payment so slow recently
23 February 2022
Unprompted review
Reply from Currenxie
Hi Martin, thank you for your review. Please reach out to us at support@currenxie.com. We will be glad to provide feedback on how to improve your experience with our platform.
Using this service for about a year and…
Using this service for about a year and so far happy with it. Does what it says. Can recommend it.
9 February 2022
Unprompted review
Excellent platform for virtual banking…
Excellent platform for virtual banking and finance, they take care of you and your international business at incredibly reasonable fees.
9 February 2022
Unprompted review
Excellent service and low fee.
10 January 2022
Unprompted review
Fast reliable service
18 October 2021
Unprompted review
been with them since 2019
been with them since 2019, always have gotten prompt responses and never had any issues. Doing business in china mainland Currenxie has been a life saver.
14 September 2021
Unprompted review
I think of openning a global account at…
I think of openning a global account at Currenxie, but I still don’t understand how Currenxie keeps my money later on as it is not a bank? If Currenxie goes bankrupcy suddenly, how can I ensure that i can get my money back? Pls advise
7 September 2021
Unprompted review
Reply from Currenxie
Hi Chris, thanks for your question.
First, we'll extract a section from our FAQ: "Currenxie takes no market, transactional, or credit risk nor do we facilitate client leverage or speculative trading." What this means is that unlike a bank, we do not lend or invest with your funds - they are yours.
In terms of where your funds are held, they are in our accounts with our many international banking partners. As determined by local regulations, we will segregate and safeguard your funds for onward payment. This means that in the highly unlikely event of our insolvency, you have priority over your relevant funds and no creditor should be able to claim them.
Hope that helps! Protecting your funds is absolutely core to our business.
amazing support
Thank you currenxie for your amazing service!! Every time I had an issue or question , the support service helped immediately and with real answers - no standard answers here. They really read your question and answer them accurately and helpfully!! Thanks again it’s a pleasure doing business with you.
6 September 2021
Unprompted review
Reply from Currenxie
Thank you for your kind words, Sven! We're always happy to be of service.
A quality service overall, but still waiting on a few features
We're enjoying Currenxie — however a few additions will take them to 5 stars. Mainly we need the ability to create transfers outside of Hong Kong business hours, or at least queue them (since we're in a very different timezone). We're still waiting on credit cards, and fees could be a little friendlier too.
30 August 2021
Unprompted review
Reply from Currenxie
Thanks so much for your feedback, Jeremy! We appreciate your continued support and have taken all your points into consideration. In terms of cards, please note that they're currently in testing and will be ready soon. We'll send you an email as soon as they're available.
Regarding transfer hours, we're happy to say that we will be extending our FX hours to 11pm HK time in November, and next year we will be working towards 24hr coverage.
For anyone else reading this, same-currency transfers are always available 24hrs a day, but transfers that include currency exchange require our FX desk to be open.
I love Currenxie very much so, but...
I love Currenxie very much so. They reply pretty fast and they warn us if there is anything fishy, they do look after us.
The only negative part is that for my business I need to pay some suppliers through either a debit or credit card and still have no sign of it yet.
Regards,
Herve Idir
23 August 2021
Unprompted review
Reply from Currenxie
Thanks for your review, Hervé - we really appreciate it. Our card is currently in testing and will be ready very soon. You'll get an email from us the moment it's ready for release.
Terrific
Terrific! After years of overpriced and expensive banking I finally moved over Currenxie - the pricing is fair and the product just works. This is the future! I look forward to working with this product for all my businesses going forward
16 August 2021
Unprompted review
Reply from Currenxie
Thank you for your kind words, AH! We look forward to a continued, lasting business relationship.
The absolute best
I love it. I am new to Currenxie and it is such a great platform. I run my own economic consulting business with an annual turnover of between USD1,5m to 2m.
I get paid by my clients every quarter, and pay my subcontracted consultants every month. I also have some ad hoc payments.
This is a super platform. Customer service and compliance are completely professional and so quick to respond. They understand the rules and the business, which assures me that I am dealing with an honest and secure EMI.
Bravo Currenxie!
20 July 2021
Unprompted review
Reply from Currenxie
Thank you Jaco! We're a close-knit team and this kind of feedback means a lot to us. We look forward to supporting your business for many years to come.
Great Platform
Currenxie is a very easy to use platform with great customer service, low transfer fees and many different functions.
15 June 2021
Unprompted review
Its really a good experience
Its really a good experience with Currenxie platform it’s very useful for offshore companies doing business in different countries.
1 June 2021
Unprompted review
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