Curry's Art Store Ltd Reviews 82

I originally booked a satellite dish installation for a fixed price of £80. on a saturday, i was the phoned to say this was an error and they will come on tuesday, at 8.30 on tuesday i was phoned to say they had no stock and would come on thursday, thursday they arrived to inform me i need a special bracket and pole so would be £180. despite being told when ordered this was a fixed price i have also taken 2 mornings off work for nothing, yes they refunded me the original £80. but have lost my trust when offering a fixed price service and time slots

Went into one of their stores and it was like I was invisible. What few staff there were just carried on talking or whatever and ignored me. Left after ten mins and no one even cared. No wonder they have such bad reviews. They could learn a thing or two about service from some online retailers I've used recently.

I had such a bad experience with Currys. I would never use them again.
We urgently needed a washing machine delivered, we made an order and picked a delivery time and date. Waited a whole week for the delivery and the night before even received a confirmation of the time it will be delivered.
On the day, we waited all day, the knowhow website said it was out for delivery and would arrive by 6pm. By 6.30pm, still no show and no way to contact the delivery company or currys to enquire what has happened. By 8.30pm, the online tracking website said they had tried to deliver ( when they hadn't).
The next day i called to find out what has happened and I was told the item is out of stock! Currys were happy to take over £1000 from me, to lie about delivery and even pretend they tried to deliver it when it wasn't even in stock.
Luckily I have since received my full refund and will not be using them again.
To make things worse, when i logged complaint with them , their support team told me that it already said on the website the item is out of stock and it was basically my fault for not seeing it. When i checked the site, i realised although it had said 'out of stock', that was only added AFTER my whole bad experience. As when an item is out of stock, their website doesn't even allow you to select a delivery time/date ( which it allowed me to do). So it was completely false!

My advice, if you need something urgently, go else where!

Ordered and delivered all as requested . Good value

We purchased a Hotpoint washer dryer from the Macclesfield branch of Currys. The first time we used it it ruined our clothes due to overheating during the drying cycle which made it impossible to iron out the creases. We reported the problem and they sent an engineer. The engineer immediately accepted the machine was not working correctly and could see the damage. However, he could not find a faulty part. He this reported to Currys in our presence but was told to replace the thermostat which he did and left. We tried the machine again but the problem remained and more clothes and bedding were ruined. We took the badly creased items to a laundry. The manageress could not remove the creases even with large steam irons. She told us the damage was due to overheating and was permanent. She was prepared to put this in writing if necessary saying that in 13 years she had never seen such badly damaged clothes.

We reported all this to Currys sending them photographs. We also took some into the store where the staff readily acknowledged the irreversible damage. In response Currys sent another engineer who said he could see the damage but could not find a faulty part. As a result Currys made it clear they did not care and were not prepared to do anything to help even though it was blatantly obvious their machine was damaging our clothes/bedding beyond repair. We asked for a replacement washer/dryer (but not the same model) and our request was refused point blank.

Based on our experience it is obvious that once Currys have your money they don't give a damn if you have any problems and they have zero after sales customer care.

MY ADVICE IS DO NOT BUY YOUR ELECTRICAL GOODS FROM CURRYS BECAUSE ONCE THEY HAVE YOUR MONEY THEY DON'T CARE IF THINGS GO WRONG

SHAMEFUL SERVICE FROM CURRY'S


Purchased a Rangemaster Hi-Lite 100 in black costing £1890.00
£1890.00 2.11.15. Delivery dates were changed 4 times – 30 November, 7/8 December, 10 December and then 12 December

The cooker failed to arrive 10 December. Delivery slot was booked between 13.20 and 17.20. Received a missed call 17.13. They didn’t try to ring back so spent an hour trying to get through only to be told that the vehicle had broken down. This was 7 minutes before the end of the delivery slot! Went on line and the new delivery had already been booked for 12.12.15 without speaking to us. Asked to reschedule for Friday as we had no means of cooking and was informed that the operative would ring me back by 9.30 following morning. Failed to do so. I had spoken to the team on several occasions during the day and was told that everything was on schedule.

My original complaint wasn’t lodged and I have heard nothing back regarding subsequent complaints

Customer services failed to return calls when promised on numerous occasions.

There is a message saying that calls are recorded for training purposes. When I asked for a copy, I was informed this was not available and was for internal use only. I told them when one of my calls was made and asked for feedback in writing, was told that as it was a verbal complaint, I would only receive verbal feedback. This they failed to do. I have now been given 3 different complaint reference number 7429031832, 2898349 and CC2926679. I have received no feedback regarding these complaints.

Lost a day’s earnings when waiting for the non delivery of the cooker on 10.12.15

Had to pay an electrician (due to do the installation) for the 4 hours when the range cooker failed to turn up

We were without a cooker for 3 days when the delivery failed to turn up as our old cooker had been disconnected in readiness for the new one and Curry’s were due to remove and recycle. We had no means of cooking

We had to pay a premium for our electrician to install the cooker over the weekend when it was eventually delivered

THE NEW RANGE COOKER THEN WENT BANG ON CHRISTMAS EVE. HOB NOT WORKING AND OVEN THERMOSTAT FAULTY.

Eventually managed to get through to Curry's on 27.12.15 after trying for several days. Customer services rang me today 16 days after reporting the fault and asking for an exchange.

When I spoke to Customer Services originally to ask for a replacement, I was informed that I would have to arrange uplift of the ‘old range’ ie, 12 days old and have to pay and reorder the new one. The delivery would take about 4 weeks again and therefore I would be without any cooker for that time. I said this was totally unreasonable and unacceptable and after speaking to a manager, the customer services operative said they would speak to Rangemaster to arrange a new delivery, arrange for disconnection of faulty cooker, for installation of the new cooker and disposal of the faulty one. They failed to pass this on to Rangemaster

11.1.19 spoke to Ramgemaster direct and arranged new delivery date for 22.1.16 Needed to speak again to Currys customer services as they had failed to request an install. Took 35 minutes to get through and customer services said they would ring back shortly to confirm install had been arranged. Failed to ring back.

Rang back again and this time Joe, from Customer Services was helpful. Rang me back at 9.00 today, 12.1.16 and told me that Rangemaster would disconnect the faulty cooker, install the new cooker and take the faulty one way.

1 hour later, received a call back from the person I had spoken to on 27.12.15 to say that the cooker was being delivered 29.1.19. I informed her this was incorrect and she said she would speak to her colleague Joe and ring me back.

When she rang back, the story had changed. The cooker was being delivered and installed by Rangemaster on 22.1.19 but Currys would disconnect the cooker and dispose of the faulty one the evening before. I suggested for them to do this on the day of the delivery by Rangemaster and she was adamant that this wasn't possible.

This means that once again I will be without a cooker for a day and have to take another day off work

HOW CAN CURRYS CONTINUE TRADING WITH SUCH APPALLING CUSTOMER SERVICE ESPECIALLY WHEN THEY APPEAR TO BREACH THE CONSUMER RIGHTS ACT ON NUMEROUS OCCASIONS.

I bought my daughter an American fridge freezer,they are not cheap !
It came with a cracked bottle holder that fits in the fridge door.
OK Currys dont make these and it was wrapped packed inside the door and was put in at the factory like it,so it was the makers.
However Currys (the retailer needs to sort out ) we all know this !
After sending emails to request a replacement ,I am still waiting for some action ! all you get is confirmation emails,saying dont keep reporting the same complaint! if they dont respong soon they will get thousands of emails !!!!!!!!!!!!Rubbish company rubbish after sales.
Once they have your money,they dont care,AVOID THEM AT ALL COSTS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!you have been warned !

The so called help Tec was a little hard to follow. But in end all ok
Good value for money

I purchased a fridge freezer on Saturday in a curry's store. Upon purchase the ONLY extra I was offered (and when I say offered, shove down my throat when I politely refused) was the extended warranty. Nothing about changing the door round or installation. Since then I have tried numerous times to speak to customer and delivery services, trying to amend my order and all I have been told is that I have to 'pop' back into the store I purchased the product from, as they are the ONLY ones that would have my card details! Please tell me Curry's, what is the point of having a customer service if you can't help at ALL????

We bought freezer from Cannock branch. Have never been treated with such arrogance and rudeness. We would have walked out if we could buy that size of freezer anywhere else. Within 28 months the freezer is dying: Curry's own brand.

I ordered a Samsung Galaxy in Black Friday sale at a good price but the delivery took nearly 2 weeks.

Would us again only if it's in a store to collect rather than wait.

First of all, the review is one star more than I’d like to give.

My wife and I went to buy a new TV on 8 December.

First sales assistant told us “This is what you should be buying”, pointing at a £1500 TV. When we said we wanted to pay nothing like that price he walked off.

Saw one we liked the look of, found a different sales person who went into what seemed like a rehearsed spiel, not actually answering our questions. When we began to discuss this ourselves, he too walked off.

Made our decision and went to purchase it. Yet another sales assistant told us we would DEFINITELY need new cabling, which we bought. He helpfully negotiated down the two for one price as we didn’t need two cable packs.

First two attempts to pay by debit card were declined – I was able to see this confirmed on the till screen. It was tentatively blamed on a failure in your IT systems. We were taken to another till and the transaction processed. (when I got home I realised I hadn’t been given the prints of the declined transactions).

I also realised the transaction had actually been processed twice DESPITE confirmation of the first two being declined. Return to the store to query this was met with an attitude of “not our problem, you’ll get the refund in a few days” – nothing more specific. The “manager” I spoke to was dismissive. I suggested it was possibly fraudulent, taking payment from a declined transaction, the answer I received was “No”. Nothing more.

So our account had a pending transaction against it of about £450 over the weekend – money we would otherwise have spent. (Note this was NOT a credit transaction). A visit to my bank on Monday morning resolved this in minutes, no thanks to Currys.

During this we discovered we did not “definitely” need the new cable – in fact we definitely DID NOT need it, but at least that was refunded.

So Currys, poor service (for want of a better word) in store; incorrect advice about accessories and a couldn’t care less attitude towards overcharging. Not to mention the weekend of concern about the missing £450 and having to defer other purchases we wanted to make.

Had massive issues with the delivery of a 4k TV, but after 5 hours of calls, one refund (2 weeks), and a gesture of good will totaling 30.00, which was sent to my bank account in 3 days (great !). I have faith in Currys !

The customer service was excellent, the rest of the people I dealt with were great, so I cannot fault the individuals who are working with the deluge of orders over black Friday.

Remember they are human beings and you do get muppets in all organisations. The vast majority of staff at Currys are great, professional and caring, so please think about that....................

Ordered fridge+freezer+dryer to be delivered Saturday. Had call 19:30 friday evening to say it wasnt going to happen as a trailer had not arrived. I was moving house saturday so was expecting to transfer all foods over to new goods. Instead I had to dump all the food. They then said Wed was the next date available (gee thanks for offering a replacement, lets ignore I have a six month old baby), get sms saying delivery will be 7-10:59, nobody showed by 11:30 so 30 mins on phone revealed they could not find the items in the warehouse....thanks for knowing it was not on the delivery van and not even bothering to call me not to wait at home. Complete disregard for their customers and zero customer services. They refuse to discuss compensation until delivery has taken place even though I am out of pocket already. Incompetent company.

ordered 2 items yesterday to collect instore today was told 1 item would be there first thing had no email to confirm delivery or tracking number after waiting for customer services and emailling finally got thru to be told delivery in despatch duno when they will be delivered maybe next week the delivery hasnt got to dpd yet cant cancel order nothing can be done sorry!!! this is a present and choose to collect from store for convience.Am now left after paying over 300.00 with no idea if or when i will get my items i just hope some one sorts this asap

Thank you for a great experience

When I asked him I want to appeal he said I cannot as it has never been covered. I complain and it goes to him, which he says, he will still say no to. I asked him why is it that your Company can take property, TWICE, still take payment and not pay out and adhere to the T&Cs set? Why is it that twice your reps dont do their jobs correctly, and write notes on the account, and give wrong information? Why is that you can lie to customers more than once, and leave no trace on the system so it looks like the Customer is not telling the truth? Your staff are incompetent and fail to see issues from the Customers' point. You constantly give out incorrect information, you fob off responsibility with inadequate reasons. Your 'Customer Service' is nil. If I am 'going round in circles' over the phone, then remedy it! Why do you fail to see that I am extremely angry and even more frustrated to be told that I am not covered for something which I have been assured has been paid for and included into my policy? Why do you fail to understand that after calling to amend the policy, a customer won't contact you unless they need to?!?!
I am NOT at fault! Why do you not follow up on promises made and procedures not adhered to? Why is it ok for you to charge me for 'ghost' items when you know it is WRONG?! FIVE YEARS?!? ARE YOU SERIOUS???

I am going to seek Legal advice and report you to the Police. You deny what I say to be true. You should have all calls monitored and recorded to be able to listen back to. To say you dont is incorrect. I have done this many times in my line of work. You wont refund my policy for the past five years, even when I stated a partial one of two thirds is fine. You will not repair my TV. You will not add it to policy for cover. I have had no notice of communication from you. The last contact was made by myself with the reassurance that it would be sorted. I have never been told of your new T&Cs or recieved any documentation. I have not a settlement on my old TV and I still reject store vouchers for that pathetic cost. You should have not told me that a cash settlement would have been fine if it was not correct to do so. You have my money, my property, and will not do anything to rectify it. I have given you so much good publicity, got you so many Customers, spent so much money with you. Now I vow that I will make sure my friends and family CANCEL their policies with you and go elsewhere. I will NEVER recommend you to anyone ever again.

My next steps are this:
Start Legal proceedings against your Company and the representatives that I have spoken to. Also, for full cash settlement for my TV and receive cash refund of my policy for the past five years. I shall also be reporting your Company to the Police along with those individual reps for theft of property and costs of charging me for those items I do not have. I am also going to be reporting this to BBC Watchdog, the Ombudsman, Trading Standards and various Newspapers and Blogs online. As I stated before, I have never done anything like this before and I am not going to stand for it anymore. You are wrong and I am paying for the punishment. This is disgusting, immoral and appaling behaviour. You should rectify, do right, by your LOYAL Customers, NOT wash your hands of them!

Question is: What are you going to do now Cover Plan?

I GIVE THIS 1 RATING AS I CANNOT GIVE A NEGATIVE OR ZERO STAR ON THE SITE. REST ASSURED MY RATING IS ZERO.

I am not the only one having poor service from you. Paulmackenzieross blog is just one example of many.

As a landlord, I have dealt with these people for decades. I have had everything from non-delivery of goods, impossibility of getting through to anyone to help, either by phone or by having emails answered, non-delivery of insurance documents after 8 months, even when supposed sending was by email(!), to an almost brand new kitchen being flooded by their charlatan "fitters" (if only I had the time, I'd have sued for this one). Now discovered AO - a blissful contrast.

In past year I purchased two laptops and expensive washing machine from this company. With first purchase I didn’t received the till receipt (in shop!!!) I asked a few times for it, after sending hundreds of emails and wasted time on phone they emailed me the invoice. Second laptop- late delivery (on line), no order conformation, ordered on the 15 of August, receipt date 10 of September. Laptop broken after 2 weeks- problems with returns to have refund or exchange- on the end it was over 21 days and I have only one option- repair! And again- over 1 hour on phone plus letter sent via recorded delivery. 4 weeks ago I bought the washing machine- cash back £75- claimed back two days ago, just received the letter that receipt is incorrect and they unable to process my claim. They need till receipt with product code which Currys is not providing. I’m on the phone now waiting for answer from Currys customer team. I’m sure this is my very last purchase from this company!!!!!

Currys delivered an unpackaged and damaged tumble drier and then when I called them (same day) to tell them the first time I turned it on smoke poured from the machine and the drum siezed they made me call out an engineer from Indesit to verify that it wasn't working. I was given the run around for nearly two months trying to get their appalling couriers KnowHow to collect the machine. KnowHow would say they are coming to collect the machine, I'd take the day off, and they wouldn't turn up and wouldn't even call me to tell me they weren't coming....Currys just didn't want to take responsibility for the machine and it was left to me to take time off work and spend hours on the phone to sort out a mess of their own making. Essentially they had dropped the machine in the warehouse and delivered it to me busted open at the seams with a drum that seized on first use and caught fire. Yes, I signed for the machine as I didn't look at the back of the machine and see it was busted. I was told by a KnowHow customer service operator that the staff were unwrapping machines in the warehouse and delivering them unwrapped to save time...with the result that many items were being returned damaged. Their customer service department was so staggeringly incompetent that they were unable to process a simple return of faulty goods. They tried three times to refund the money for the drier and each time they messed it up and each time I had to go through the whole process again. I was left incredulous and very very angry. The experience of buying from Currys was so poor and the customer service was so bad that I will never ever do business with that company again. I bought a new tumble drier from ao.com and a lovley shiney new well packaged tumble drier was delivered within 24hrs, working perfectly. Currys can shove their business where the sun don't shine.