I ordered cushions a few months ago and unfortunately had to send them back . Service quality fantastic just wrong colours. Pleased to say saw two cushions - just perfect for my room. So pleased I was... See more
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Package arrived swiftly and the cushions are lovely and soft. I bought four 100% linen cushions and a plush bolster type cushion - they are all lovely, well made, easy and disctrete zip as well! Glad... See more
Company replied
Super fast delivery, great packaging and superb quality cushions! Would 100% recommend! The cushions are absolutely beautiful, well worth the price and they’re British-made in Lancaster. They’ve reall... See more
I bought four lovely, traditional, blue striped ticking cushions; all feather filled with neatly zipped covers, convenient for washing. I’m really pleased with the appearance and the finish...I cannot... See more
Company replied
Company details
Written by the company
Our aim is to produce high quality decorative scatter cushions direct to retail customers. We upload new designs regularly and like to think we have something for everyone. If you're looking for tapestries, prints, velvets or linens we think you'll find something you like. Sign up to our email list and learn when we have sales. We have reds cushions, blue cushions, plain linen cushions, bird cushions, print cushions and lots of velvet cushions.
Contact info
United Kingdom
- cushions.co.uk
4.9
Excellent
717 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from cushions.co.uk
We are so happy that you are pleased with both our products and service. Hopefully if you are in the market for cushions in the future you will consider us again.
Kind regards,
Karen
Excellent
I recently bought 3 pairs of cushions. Love the vibrant colours, and the very quick delivery.
2 pairs I would definitely give 5 stars, as the covers are good quality and the inside pads comfortable and fit really well. Yes they need plumping every day, but I expected this.
The other pair are not good. The covers, again are good but the pads seem too big for the covers and yet moves around so I have to unzip and move them around to keep their shape; it is very annoying!
UPDATE
Following my review I was contacted by the owner and the issue rectified immediately. Customer service with this company is excellent, and I now have 2 new inner pads that fit perfectly. I have increased my review to 5 star, as the product and service deserve this.
Thank you, Karen.
9 April 2022
Reply from cushions.co.uk
Hi Diane, thanks for leaving us feedback about your experience. We would be happy to forward bigger inner pads to you so that you can enjoy all of your lovely new cushions! Please let me know if you would like us to send you two further inner pads with more feathers in. I will make them myself for you.
Glad that you like the quality of the covers. All feedback helps our other customers to make informed decisions about our services and products.
Kind regards,
Karen
email kare@cushions.co.uk
Reply from cushions.co.uk
Sorry you had a bad experience. We had no stock of the item and contacted you straight away to let you know we had made a full refund. Thanks for sharing your honest opinion.
Excellent service and beautiful cushions
23 March 2022
Reply from cushions.co.uk
Hi David, we are delighted that you like your new cushions and that our service met your expectations. We hope you will shop with us again.
Kind regards,
Karen
We love our Santa Cruz cushions
We love our Santa Cruz cushions. They are perfect for our lounge and arrived very quickly after ordering. A big thank you to Karen for accommodating our particular request.
10 March 2022
Reply from cushions.co.uk
We are so happy that you like your new cushions and that we were able to accommodate your requirements for a bespoke style. Please consider shopping with us again.
Kind regards,
Karen
Delighted
Cushion delivered as expected. Excellent quality and very good value for money.
Delighted - exactly what I had wanted for my sofa. Great to be hat its Beirish made.
3 March 2022
Reply from cushions.co.uk
Thanks very much for shopping with a genuine British Manufacturer we appreciate your support. Hopefully if you are ever in the market for cushions in the future you will consider us again.
Kind regards,
Karen
Reply from cushions.co.uk
Hi Les,
Thanks for sharing your feedback with us and other future customers it all helps a small British company. We make all our cushions ourselves and often it is little old me that makes them!
Kind regards
Karen
Fantastic great quality really comfy…
Fantastic great quality really comfy speedy delivery will purchase again
14 February 2022
Reply from cushions.co.uk
Thank you so much for such positive feedback. It means a lot to us that people take the time to review their experience of shopping on our site. Please do let us know when you want to shop again......
Kind regards,
Karen
I received exactly what I was hoping…
I received exactly what I was hoping for in very quick time. Excellent
24 January 2022
Reply from cushions.co.uk
Thank you for the fab feedback which always helps other customers have confidence in our service and products. Please do shop with us again.
Kind regards,
Karen
My cushions are perfect and super…
My cushions are perfect and super soeedy delivery thank you 😊
24 January 2022
Reply from cushions.co.uk
So pleased that you like our products and took the time to review them
Reply from cushions.co.uk
We are very happy that you would recommend us to others and trust that you will shop with us again.
Beautiful cushions
Beautiful cushions. Good price and superb customer service. Thank you x
11 January 2022
Reply from cushions.co.uk
Many thanks to you for ordering from us and letting us know that you are very satisfied.
Excellent service once again
Excellent service once again, the cushion I ordered came really quickly and is the same excellent quality as previous purchases.
11 January 2022
Reply from cushions.co.uk
Thank you so much for your kind remarks and please do shop with us again as a small UK business we guarantee that we make all our items in house to ensure quality.
Fabulous cushions
Fabulous cushion - better quality than expected. Next day delivery - would definitely purchase again.
8 December 2021
Reply from cushions.co.uk
Glad that you like our quality and service. We would love you to shop with us again.
Excellent quality
First class service, really pleased with the cushions I ordered, high quality, beautiful velvet material, feather inners plump up after use, gorgeous colours, highly recommend😊
7 December 2021
Reply from cushions.co.uk
Very pleased to hear that you like our fabrics and quality.
Good value cushions and very helpful customer service
Cushions.co.uk have a good selection of British Made Cushions and the website is easy to navigate and place your order. My first order came within 36 hours and was real value for money so I placed another order for 3 further cushions. Unfortunately one of them was out of stock and I received an email with confirmation of refund plus a text to my mobile explaining if I made another choice I could get it added to the existing order - unfortunately I couldn't find another pattern I liked - the order was sent and within 24 hours I had the cushions - cannot fault the company for the quality of goods or the customer service - very happy.
30 November 2021
Reply from cushions.co.uk
Thank you so much for your comprehensive feedback. All feedback helps our new customers feel reassured that they are dealing with a quality company. We do hope you will shop with us again.
Reply from cushions.co.uk
Thanks very much Natasha glad we could help you out.
Cushions beautifully made
Cushions beautifully made. Prompt delivery. Excellent service in every way.
25 November 2021
Reply from cushions.co.uk
Thanks Harriet for being a loyal and regular customer we really appreciate your custom and hope you shop with us again.
Kind regards,
Karen
Consistently good service
Two of my lovely silk velvet China blue cushions went missing in our move. I was so disappointed as they were absolutely beautiful and still looked like new even though I bought them in 2014. I spoke to Karen who was really helpful and I was overjoyed that the exact same cushions are still being made. Everything about the order went smoothly and I am delighted that my cushions are now back on the sofa.
24 November 2021
Reply from cushions.co.uk
Hi Karen
So happy that your cushion equilibrium has been restored to its former glory. Thanks for shopping with us again and for being a good Karen, there are a lot of us about!
Kind regards
Karen
great service fast delivery
22 November 2021
Reply from cushions.co.uk
HI Rob
Glad you like our service we do try very hard to provide good quality goods hand made by us in the Northern Powerhouse!
Kind regards,
Karen
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