I ordered cushions a few months ago and unfortunately had to send them back . Service quality fantastic just wrong colours. Pleased to say saw two cushions - just perfect for my room. So pleased I was... See more
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Package arrived swiftly and the cushions are lovely and soft. I bought four 100% linen cushions and a plush bolster type cushion - they are all lovely, well made, easy and disctrete zip as well! Glad... See more
Company replied
Super fast delivery, great packaging and superb quality cushions! Would 100% recommend! The cushions are absolutely beautiful, well worth the price and they’re British-made in Lancaster. They’ve reall... See more
I bought four lovely, traditional, blue striped ticking cushions; all feather filled with neatly zipped covers, convenient for washing. I’m really pleased with the appearance and the finish...I cannot... See more
Company replied
Company details
Written by the company
Our aim is to produce high quality decorative scatter cushions direct to retail customers. We upload new designs regularly and like to think we have something for everyone. If you're looking for tapestries, prints, velvets or linens we think you'll find something you like. Sign up to our email list and learn when we have sales. We have reds cushions, blue cushions, plain linen cushions, bird cushions, print cushions and lots of velvet cushions.
Contact info
United Kingdom
- cushions.co.uk
4.9
Excellent
717 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service, delighted with products
I placed the order for 2 silk cushions, and then changed my mind and emailed to request different colours. I had an immediate response, order was changed, and delivered within days. Am delighted with the cushions!
16 November 2021
Reply from cushions.co.uk
So happy you were pleased with our attention to detail and trust that should you need more cushions you'd shop with us again!
Kind regards,
Karen
Reply from cushions.co.uk
Hi Karen
Thanks for your reviews, they really do help people decide. We are very aware that it is a leap of faith to buy cushions on the internet; will they be plump enough, are the colours true? By reading the experience of customers you're helping other people join our merry band of happy and comfortable sofa surfers!
Kind regards
Reply from cushions.co.uk
Hi and thanks for reviewing our service. We try hard to do a speedy turn around on orders as we know that when you buy through the internet it needs to be with you asap.
Kind regards
Karen
Reply from cushions.co.uk
Thanks very much we’d love to be of service again to you.
Kind regards
Karen
Cushions
The range of cushion materials, and sizes was impressive, but before I placed an order, I used the "chat" facility to check various details, which were promptly answered. For example, I was able to specify that I wanted a firm cushion with the patterns repeated on both sides, and that the fabric was in stock. I placed the order and the cushions were delivered within a week. The quality is excellent. They are very well made and very good value for money.
26 October 2021
Reply from cushions.co.uk
So glad you like our quality and value. We strive to ensure our customers get what they want for their interiors. Hopefully you’ll be happy to recommend us.
Kind regards
Karen
love me some Cushions UK
Karen, is such a delight to work with. Always enthusiastic about my order, She always replies quickly and my orders all the way from the UK to Texas arrive in a timely manner. Payment is easy, and her pillows are stunning!!!
22 October 2021
Reply from cushions.co.uk
Aw we are so glad you like your new Strawberry Thief cushions. The new colour backing and piping is proving popular. Would love to share a photo on our social profiles if you would like.
Kind regards,
Karen
Impressed customer
Received the cushions and confirmation emails promptly
Cushions were as described and the workmanship showed real attention to detail
16 October 2021
Reply from cushions.co.uk
Hi Mr Townsend
We are really happy to hear that you were impressed with our products. It is gratifying to know that our products are gracing your home!
Kind regards,
Karen
Reply from cushions.co.uk
Hi Helen
Thanks for taking the trouble to send us your opinion on our service and products. We hope that you’re happy to recommend us to your family and friends too!
Kind regards
Karen
Reply from cushions.co.uk
Hi There,
Thanks for your feedback which goes a long way to help other people make decisions about where to shop. It means a lot that we are able to supply our customers with cushions made in the UK.
Kind regards
Karen
High quality cushions at reasonable prices
I ordered 3 cushions with a design that matched one of our chairs. They were delivered promptly, and I am very pleased with the service, the price and the quality.
5 October 2021
Reply from cushions.co.uk
Hi there,
Thanks for taking the time to send us feedback about our service and products. We try to dispatch goods on the day they are ordered where possible. Perhaps if you need more cushions in the future you will be happy to visit us again.
Kind regards
Karen
Just great cushions!!!
Just great cushions!!!! Fantastic service - ordered yesterday afternoon and delivered lunchtime today! They are fabulous quality, well made and really good value. I’m so pleased with them, will be ordering more cushions from this U.K. company ! Thank you!
5 October 2021
Reply from cushions.co.uk
Hi Jayce
Thank you so much for your lovely feedback which means a lot to our whole team. We work hard to provide quality, value and service and as you know all our cushions are made here in the UK and mostly by me! Hopefully you will shop with us again whenever you're in need of more cushions; we can do just covers therefore saving you money too.
Kind regards
Karen
Beautiful cushion rococo style I…
Beautiful cushion rococo style I absolutely love it and it is very good quality
5 October 2021
Reply from cushions.co.uk
Hi Mrs Happy
We are delighted that you love your new rococo style cushion and thank you for your lovely feedback. It is always helpful to know what our customers think and helps us make decisions about which products to repeat.
Kind regards
Karen
Fabulous cushions
Have bought from here before and would buy again. The cushions are really good quality, but not too expensive.
The cushions look exactly like the images online. Delivery is prompt.
Would most certainly recommend to others.
5 October 2021
Reply from cushions.co.uk
Hi Esther
Thank you very much for your lovely feedback. We do try our hardest to deliver on product, service and price. We are always looking for new and interesting fabrics to make even more cushions!
Kind regards,
Karen
Reply from cushions.co.uk
Hi MJ
Thanks for taking the time to review our service. We trust that should you be in the market for more cushions (!) you would consider visiting our site again.
Kind regards,
Karen
Needed some new cushions to brighten up…
Needed some new cushions to brighten up my home especially 18 months of lockdown. As usual excellent choice of products and all reasonable price with attention to detail .
5 October 2021
Reply from cushions.co.uk
Hi Valerie
We are really happy that you like our products and hope that they have really made a difference to your decor, heaven knows we could all do with something to cheer us up!
Kind regards,
Karen
Ordered the sea life cushions
Ordered the sea life cushions as a present. Arrived today and very happy with my purchase. Good quality, good price. Company very helpful.
10 July 2021
Unprompted review
Reply from cushions.co.uk
Hi Patricia
We are so happy that you like the Sea Life cushions you ordered and hope that you will shop with us again when you're in the market for more cushions.
Kind regards,
Karen
Superb quality cushions
Superb quality cushions. Love the designs and super comfortable. Competitively priced too.
15 January 2021
Unprompted review
Reply from cushions.co.uk
Hi Denise
We are really happy that you are enjoying your new cushions and that you have left us positive feedback too. We try very hard to have lots of new lovely designs to suit most decor!
Please shop with us again when you are in the market and remember we can also sell you just the covers as most of us have plenty of inner cushion pads going spare.
Kind regards,
Karen
Couldn’t be happier with my purchase!
I’d been struggling to find cushion covers for my existing cushions on some new sofas. I came across Cushions.co.Uk searching online.
As I only needed covers I emailed a request and Karen was amazing .. I sent photos of the sofa and she sent me pictures of all the fabrics and prints she thought would match. Between us we found the perfect match,
She made them and I had them the next morning. They were just perfect. I’m
So happy to have found this company and I will use them again. It these troubling times it’s been refreshing to find someone who wants to go over and above for her customer
3 December 2020
Unprompted review
Reply from cushions.co.uk
Hi Zoe
We are delighted that you are happy with the service you received, we always go the extra mile or two for our customers as we'd like them to return to us some time in the future. It was a pleasure helping you to get the right look for your sofa.
We look forward to seeing you again when you are in need of new cushions!
Kind regards
Karen
Fantastic service and great selection
Fantastic service and great selection - bought 6 cushions, received a slightly different order, emailed Karen (contact from website) and she sorted it within one working day. We are delighted with how she handled the wee mistake and are now going to order more cushions - they’re great quality and the selection on the site is great. Really pleased
25 November 2020
Unprompted review
Reply from cushions.co.uk
Thank you so much for your lovely feedback it means a lot to us. Even if we do make a mistake now and then, we are after all only human, we like to make sure our customers are satisfied. We are delighted that you liked our cushions enough to place another order! Despite our name we are a small business and we give a whoop whoop for every order we receive. Hope to see you again LAFK.
Excellent quality and excellent…
Excellent quality and excellent service. A little problem I had was sorted out perfectly. Very highly recommended.
Lynda
13 November 2020
Reply from cushions.co.uk
Hi Lynda
Thanks very much for your lovely review about our quality and service. It is important to us that our customers are satisfied.
We hope that you contact us again when you are in the market for more cushions.
Kind regards,
Karen
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