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Cushon Reviews 1,908

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TrustScore 4.5 out of 5

4.6

Retirement Scheme
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Review summary

Created with AI, based on recent reviews

Looking at 546 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and navigation of the app, finding it simple to manage their pensions and investments. Many appreciate the excellent customer service, with staff members often described as helpful, knowledgeable, and quick to respond to queries. The process of transferring and consolidating pensions is consistently praised for being straightforward and efficient. However, some customers also noted issues with the app when trying to withdraw funds, describing it as problematic. A few other people also felt that the customer service, while polite, sometimes struggled to resolve issues effectively, leading to prolonged processes and a lack of ownership over problems.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and system very easy to... See more

Service

People report positive experiences with service, particularly praising the ease and efficiency of pension... See more

Application

Reviewers mention positive feedback about the app, highlighting its ease of use and navigation. Many... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and politeness of... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the helpfulness and politeness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Rated 5 out of 5 stars

I have changed jobs a few times and each time I wanted to pull all my pensions together and the transfer process was a nightmare and forms to post and fill out and ids to gather and send off. Just so... See more

Company details

  1. Retirement Scheme
  2. Investment service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Transferring all your pension to one place so easy

I have changed jobs a few times and each time I wanted to pull all my pensions together and the transfer process was a nightmare and forms to post and fill out and ids to gather and send off. Just so many hurdles. But my current job uses natwest cushion for pension and when I logged onto app you give it very basic information and away it goes and finds all your pensions. Does all the heavy lifting. Sorts it that you can approve online through the app. It was so easy. For the first time I now have all my pensions combined into this natwest cushion with very little hassle or time needed from me. Absolutely brilliant. So impressed. Thank you natwest for making everything easy and straightforward.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Cushon Transition & Implementation

Made the transition of changing our pension provider and easy and enjoyable experience. Regular communication and easy to follow instructions. After the transition experience was exactly the same. Nothing was too much trouble. Alisha was our implementation consultant who was a joy to deal with.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely no complaints

Absolutely no complaints. Ive had my card cloned a couple of times but the speed in which it was dealt with and without any loss was fantastic. My card got blocked but my new card was automatically updated on Google pay so I could still use it. And I could still use the app to transfer money. Very pleased.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Customer

Custoner focus and eager to know how to excite Customers views and opinions

14 January 2026
Unprompted review
Rated 5 out of 5 stars

excellent

It strikes the perfect balance between simplicity and smart financial planning, making it incredibly easy to build savings without stress

14 January 2026
Unprompted review

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