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Cushon Reviews 1,909

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TrustScore 4.5 out of 5

4.6

Retirement Scheme
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Review summary

Created with AI, based on recent reviews

Considering 530 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of navigation and overall simplicity of the app. Many appreciate the efficient service, particularly regarding pension transfers and consolidation, noting how straightforward the process is. The customer service and staff are frequently commended for their helpfulness, quick responses, and clear communication, making interactions pleasant and productive. However, some people were dissatisfied with the app's functionality when attempting specific actions, such as withdrawing small sums, leading to frustration and missed deadlines. A few other people also felt that the customer service was incapable of serving customers, citing incompetence and a lack of updates unless specifically requested. There were also instances where incorrect details were provided for transfers, causing delays.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the app and system for being... See more

Service

Users describe positive interactions with service, highlighting efficient handling of pension transfers and... See more

Application

Consumers find the app to be a positive experience, with many praising its ease of use and navigation.... See more

Customer service

Clients share positive opinions on customer service, with many praising the politeness and helpfulness of... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Rated 5 out of 5 stars

I have changed jobs a few times and each time I wanted to pull all my pensions together and the transfer process was a nightmare and forms to post and fill out and ids to gather and send off. Just so... See more

Company details

  1. Retirement Scheme
  2. Investment service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 4 out of 5 stars

Personal experience

To be honest I don’t know a lot about the organisation other than you take care of my work place pension and I do get communication updates on the amounts that are being paid into my pot… I would like to take this opportunity to thank you for your efficiency and effectiveness. Sincerely Rosemary

9 January 2026
Unprompted review
Rated 5 out of 5 stars

A hopeful future.

I am enjoying the fact that money is being put aside for me for future purposes even when I don’t remember to save money. Helping me with that gives my future some hope!

8 January 2026
Unprompted review

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