Cusly Reviews 44

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders never arrived, despite payments being processed. Reviewers frequently mentioned receiving order confirmations but no further updates or tracking information. The primary issue was the inability to contact the company, as emails often bounced back or went unanswered. People also found that the website links provided were invalid or that the site itself was no longer active, making it impossible to resolve issues or submit reports. Consequently, many resorted to contacting their credit card companies to dispute charges and obtain refunds.

What people talk about most

Order

Reviewers express significant dissatisfaction regarding their orders, with many reporting that items bought... See more

Customer communications

Customers consistently report significant frustration with the inability to contact the company. Many... See more

Product

Clients share significant dissatisfaction regarding product delivery, with many reporting that items paid... See more

Website

Customers consistently express strong dissatisfaction with the website, frequently advising others to avoid... See more

Payment

Consumers find payment to be a source of frustration, with many reporting that their money was taken but no... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a Pink Floyd whiskey glass as a gift. Email received as confirmation but no updates on expected delivery. Emailed "Customer Services" for an update and the Email bounced back. Ordered in Novem... See more

Rated 1 out of 5 stars

placed an order through shopify. got the confirmation. waited about 2 weeks for any form of notice of shipment etc. nothing. clicked link supplied with order confirmation and got a "the link you fo... See more

Rated 1 out of 5 stars

Made a purchase. Never received parcel tracking, neither an email notifying me about the shipment. All my emails went completely ignored. Thank God I paid with PayPal just to be careful (my spider-sen... See more

Rated 1 out of 5 stars

Placed an order nearly a month ago, received order confirmation but no order number, no tracking information. Have tried to email them but the customer service email isn't valid. So my hard earned mo... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

44 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scam

Scam, bought and paid for a Pink Floyd glass…..didn’t arrive. Would give them 0 stars if I could. So cross with myself - should have checked first.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammer

Don't fall for this. Scammer! No goods received. Gutted as was for a present

5 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a ELO glass

I ordered a ELO glass on the 31st of Ocober, and still no sign of it being delivered.
Not even a E_ mail to say ita been dispatched. Really cheesed off as was supposed to have been a present.
Thanks

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Filthy thieves

As literally everyone else says, this is a fraudulent scam. Money stolen, no goods. No website anymore, no email and no tracking.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Appalled

No, order, no response to many emails, no goods and no refund. Email address incorrect and absolutely no help from shopify. Where do I go from here ?

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammer

Scammer. Paid for item nothing back from them. Tried to email them bloody nothing. Pack of bastards. Was for my son’s birthday. So annoyed.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

They are a scammer company

They are a scammer company. Have tried to contact them. I tried to contact the company through Shop side. They don’t seem to get involved. I have lost money. Does not give me any confidence in buying online. Disgusted and annoyed I have lost money.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Order never arrived, despite money taken. No reponse when contacted. DO NOT DEAL WITH THESE PEOPLE.
In my opinion they are SCAMMERS

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer experience

So, I ordered a limited edition Halloween Monopoly game from this shop on 26.10.25 and was advised it would take 5-8 days to get to me.

It has gone past that now.

I have messaged them twice to ask where my order is, and to refund me.. No response to either email. Shocking customer service.

My bank is now involved.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam - Stay away

Made a purchase. Never received parcel tracking, neither an email notifying me about the shipment. All my emails went completely ignored. Thank God I paid with PayPal just to be careful (my spider-sense was tingling), so I've just opened a PayPal controversy to have my money back.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

It's all a scam

Just horrible site
You can buy a monopoly you can pay you get an confirmation of your payment and then it's quiet... you can't get any response to an email...you can't check your tracker and the site is completely of the grid. So do not buy because it's a scam big time!!!!!!

8 November 2025
Unprompted review

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