Volkswagen Financial Services UK Reviews 11,227

Very friendly and very helpful.
I had never leased a van before so was unsure on the process. Charlie guided me in the right direction and was very helpful.
5star service.

Clearly explained, now better transparency re commission

My experience is one of receiving a number of emails at random times with various pieces of information mostly dominated by legal terms, followed by more emails asking me about my experience. This isn’t a personal, organised and easy-to-follow experience, but rather one that’s automated, standardised and rather complicated.

I was helped to complete all relevant forms

I bought a 2 year service plan with the proviso that if I sold the car before the end of the plan there would be a refund. So when I ring up to cancel the plan 1 year and 5 months in I'm told no refunds. It took some angry words to get the matter taken up the chain where I got the refund as a "good will juster" I will think very carefully before purchasing another.

Overall the process has been well supported. I was scratching my head initially when I visited insisting i wanted to buy a van quickly, and was met with a bit of indifference. But Oscar was very helpful once we engaged the process. I’ve had to take a winding pole back and he was quick to resolve

This is our 3rd car & agreement with Ipswich Audi, We always get 💯 care & attention & highly recommend using this branch

Steve at Cookes, fakenham was really helpful and informative. He went out of his way to find us the most suitable car. Seamless experience and we had the car ready to drive away super quickly. He was really helpful with the finance options too.

I had a complaint that was being handled by Customer Resolutions Executive, and I have never experienced such unprofessional customer service. I was constantly spoken over during phone calls and the call was even ended while I was trying to explain my concerns.

I also sent an email asking if I could speak to someone else, but this was completely ignored. I explained how much stress this whole complaint had caused me, but there seemed to be no care or understanding shown at all.

For such a large company, the way complaints are handled is extremely disappointing. The lack of communication, empathy, and professionalism has left me very unhappy with the experience.
RET-1264101.

No issues with sorting our purchase.
Easy

I'm happy service have been done and beautifully people I'm like car hot brand new recommended 👌

Easy and straightforward

Straight forward application. Costs clearly stated, payment schedule and amount. Paperwork not too overwhelming and the sales team were very patient in describing anything and answering any questions.

Very happy with the service. Azar did a great job and he was very helpful.He gave me useful advices which made me make the right decision about buying the right car for me.
Very happy

The process was very easy but the best bit is 0% finance, i wouldn't have bought the car if there were interested payments.

Great customer service quick and easy

Excellent service from Audi Tamworth dealership. Efficient, attentive, professional and friendly throughout.

The worst service i have ever experienced. I have raised a complaint on the 27th January and i am still awaiting a response.

I have been made aware my case has finally been assigned to a case manager however this information has only been provided by Audi Customer Services 2 weeks ago and i have failed to have any communication from this person so far to date.

I chose this brand specifically being a premium luxury brand providing and expecting a high level of service alongside a non faulting car. Well over the official time expectations of the complaint and i continue to have to pay for a car that is faulty. Ridiculous service and has put me off buying any brand of car under VWFS.