Logical process, however some of the documents sent to sign had very small font and were difficult to read on a mobile phone. Didn't feel particularly in control of what I was signing initially, but... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The overall process in setting up the financial agreement for my new car was straightforward and well documented. The electronic system for access, reading and signing documents worked well. The onl... See more
I had already taken another Koraq for a test drive and whilst I liked the car I didn’t want the colour that was available. I searched Skoda’s website and found one on Driftbridge’s website. When I... See more
Company replied
The Skoda garage in Stirling was welcoming and the sales person Daniel McKenzie was amazing. His product knowledge and pleasant manner shone through from first contact. Nothing was too much bother a... See more
Company replied
Company details
Written by the company
At Volkswagen Financial Services UK, we’re all about you. Getting you on the road. Keeping you on the road. And protecting you on the road. With our straightforward finance, servicing, insurance and mobility products, available to customers across the Volkswagen Group in the UK. We’re home to many of the world’s most loved vehicle brands, including Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini, Volkswagen Commercial Vehicles and MAN Truck & Bus.
Contact info
Yeomans Drive, MK14 5LR, Blakelands, United Kingdom
- customerservices@vwfs.co.uk
- customer.vwfs.co.uk
4.3
Excellent
11k reviews
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Unacceptable complaint handling
The worst service i have ever experienced. I have raised a complaint on the 27th January and i am still awaiting a response.
I have been made aware my case has finally been assigned to a case manager however this information has only been provided by Audi Customer Services 2 weeks ago and i have failed to have any communication from this person so far to date.
I chose this brand specifically being a premium luxury brand providing and expecting a high level of service alongside a non faulting car. Well over the official time expectations of the complaint and i continue to have to pay for a car that is faulty. Ridiculous service and has put me off buying any brand of car under VWFS.
27 January 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Koral. We're sorry to learn about your experience regarding the significant delay in responding to your complaint. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
The team were great
The team were great. Friendly and helpful, I got the car i wanted at a price I could afford and any issues I had were sorted before I took the car
15 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Had the best experience with Terry at…
Had the best experience with Terry at Johnsons Skoda, Burntwood. He was attentive and got us exactly what we wanted. 10/10 customer service! Love my new car!
23 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Fantastic experience
The whole process was very clear and explained well. The staff were polite, attentive and knowledgeable. There was no pressure at any point. A great experience.
29 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Far too much paperwork and legalese
Far too much paperwork and legalese. I must have signed getting on for 40 signatures on line and in the showroom on pick up date. Totally ruined what should have been an enjoyable experience. It's not every day you buy a brand new car!
23 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Mr Murphy. We're sorry to learn that the amount of paperwork and documentation detracted from what should have been an enjoyable experience. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Easy to follow and kept well informed.
21 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Hi please do not use as I wanted to do…
Hi please do not use as I wanted to do a VT as I have don’t 2years 7 months so wanted to hand it back but they are telling me I need to pay 4500 to do a VT as it was all add to the ballon payment at the end of the agreement do not use them and if you do look very closely atyour contract. I would give them -5 but does not go that low
13 May 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Neil. We're sorry to learn of the experience and the frustration caused in relation to your voluntary termination request. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Excellent Staff and Service
We have used Skoda Financial Services for 20 years plus and each occasion has been straightforward with no issues. Excellent staff and service.
23 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Simple straightforward process getting…
Simple straightforward process getting the car organized. Staff at Belfast Audi were very helpful and professional.
27 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Customer Service support
The lady in Customer Service who supported me with my issue was extremely helpful and efficient, apologies I cant remember her name, but my issue has been escalated and hopefully this will come to a conclusion soon, but thankyou!
8 May 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Paul was great!
Paul at Sunderland branch was great, found me exactly what I was after and was so helpful & quick communication!
21 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
VW Tiguan order via Skyfleet and VW Finance Services
I have , to date, been happy and impressed by the customer service. This includes choosing a car via Skyfleet and to delivery by VW.
I hope and expect this good customer service to continue from VW post delivery through my maintenance plan.
14 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Seamless and straightforward
Seamless and straightforward! Not much more I can add, but no messy forms, all done seamlessly via email and website. Great.
22 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for taking the time to upgrade your review David, your feedback is really appreciated. We’re delighted to hear that you had such a positive experience with us. It’s wonderful to know you found the process seamless and straightforward, especially with everything handled easily via email and our website.
Great service & easy to navigate sites…
Great service & easy to navigate sites with correspondence :)
30 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
The deal and transfers were handled…
The deal and transfers were handled extremely well with amazing staff and patience !
20 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Very friendly and helpful staff
Very friendly and helpful staff. Explained everything very clearly. Highly recommend.
12 May 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Connor is a friendly knowledgeable…
Connor is a friendly knowledgeable salesman who makes you feel like you are his only customer.
He takes the time to go through everything with you
28 April 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
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