The necklace is well made & a good weight. It did take 29 days to receive the item. Customer service response was good but not proactive. I had to contact them multiple times for status & shipping upd... See more
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Review summary
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Ordered a necklace with custom birthstone as Christmas gift with plenty of lead time as description stated. Necklace never had accurate tracking when I reached out to CS they said it was "mailed" but... See more
Company replied
I am updating my review after working with Custom Collective to address my issues. They have been good communicators with me and clearly want their customers to be happy. It took longer than I thought... See more
Company replied
I ordered a birthstone ring for my granddaughter. I let her pick it although I was Leary because I’ve never heard of custom collective but the continuous update gave me piece of mind. Once it arrived... See more
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Company details
Written by the company
Boutique and Handmade Personalized Jewelry USA Designed 20,000+ 5 Star Reviews
Contact info
28273, Charlotte, United States
- hello@customcollective.co
- customgoods.co
3.4
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I ordered and it took about 3 weeks for…
I ordered and it took about 3 weeks for my jewelry to arrive. It’s great quality and super cute! Very happy with my purchase!
2 September 2025
Unprompted review
Do not order unless you like waiting months to recieve
I submitted my order for a birthday gift 08/04/2025 - that is 29 days ago!! That birthday has long since come and gone. I still don't even see my order has shipped. I contacted Customer Service who keeps telling me over and over that it will be shipped "this week" and it continues to never be shipped. I eventually asked for a refund and they said they'd update to express shipping. However, I STILL DONT SEE IT SHIPPED?! Never order from here.
Edit: finally received and they said they’d update to express shipping for free and it was shipped USPS Ground so another 1 star review for Custom Collective
3 August 2025
Unprompted review
Reply from Custom Collective
Hi Kristen,
We’re truly sorry for the disappointment and frustration this experience has caused, especially since your order was meant as a birthday gift. We completely understand how upsetting it must be to wait this long without seeing progress.
Unfortunately, there have been unforeseen delays from both our production and fulfillment teams, which have impacted your order timeline. While we do everything we can to keep things on track, there are times when circumstances beyond our control create setbacks. Please know that our team has been working around the clock to resolve these issues and get your order shipped out as quickly as possible.
We recognize that this does not make up for the missed occasion, but we want to assure you that your order remains a top priority. Our customer service team will continue to update you directly and ensure you are taken care of until your package is safely in your hands.
Once again, we sincerely apologize and appreciate your patience and understanding during this time.
My Custom Collective piece is gorgeous and high quality…
My Custom Collective piece is absolutely gorgeous and very well made. I love that you can customize these pieces however you like and create such a personalized gift. Customer service has been wonderful too!
28 August 2025
Unprompted review
Sideways Initial Necklace 10/10
I am absolutely in love with my sideways initial necklace! It's so dainty and beautiful! I wear it as an everyday piece and I love thar I can wear my kids initials right next to my heart ❤️ The quality is great, the shipping was quick, especially for being a custom piece. I highly recommend it. It's the perfect gift for a loved one or a special treat for yourself.
26 August 2025
Unprompted review
Personalized initial necklace
I love my personalized into necklace! I got four letters for each of my kids and love wearing their initials around my neck. It’s dainty and the perfect piece for layering.
26 August 2025
Unprompted review
I ordered the heart necklace with the…
I ordered the heart necklace with the initial K. The k was not centered and barely visible. I ordered an initial necklace, but you can’t see the initial!
13 August 2025
Unprompted review
Reply from Custom Collective
Hello Tracy,
We’re so sorry to hear that your necklace did not arrive as expected, and we completely understand how disappointing this must be. This is certainly not the level of quality we aim to provide.
To help us resolve this for you as quickly as possible, could you kindly reach out to us with a photo of the necklace? Once we receive it, we’ll have our quality team review the issue and arrange the best resolution for you.
Thank you for bringing this to our attention — we truly appreciate your patience and the chance to make things right.
Gorgeous jewelry
The jewelry is gorgeous, the quality is beautiful and I love how dainty the necklace is. I love that you can customize it to what you want, it's such a special piece to own, perfect for gifting to a loved one or treating yourself.
Overall a wonderful experience!
25 August 2025
Unprompted review
Absolutely terrible experience
Absolutely terrible experience. Ordered a gift for my girlfriend over 2 weeks before her birthday. Order did not arrive on time. When I contacted customer support I was given a specific day when the order would ship. That day came and went without any shipment progress. I messaged again and received another timeframe when the order would ship, but it looks like that timeframe will also pass without any shipment progress. As of right now it’s been over 20 days since I placed my order.
24 August 2025
Unprompted review
Reply from Custom Collective
Hi Andy,
We’re truly sorry to hear about your experience and we completely understand how disappointing it must have been, especially when the order was meant as a gift for such a special occasion. Please accept our sincere apologies for not meeting your expectations.
Unfortunately, there were unforeseen delays from our production and fulfillment teams which affected your order. While we always strive to provide accurate timeframes, sometimes factors outside of our control can cause unexpected setbacks, and we regret that this was the case with your order.
Please rest assured that our team is doing everything possible to get your order to you as quickly as we can. Your feedback is invaluable and we’re taking it seriously to improve our processes so this doesn’t happen again.
Thank you for your patience and understanding, and once again we sincerely apologize for the inconvenience caused.
End of Maternity Leave Treat!
This is the perfect dainty bracelet! I got the initial bracelet with birthstone as my treat before going back to work after maternity leave and I absolutely love it!
5 August 2025
Unprompted review
So cute & dainty!
I had an amazing experience with Custom Collective. I ordered the personalized initial necklace, and it is so dainty and it matches with everyday outfits!
13 August 2025
Unprompted review
I love the personalized initial…
I love the personalized initial necklace. It’s simple, elegant, and so meaningful. I got the letter E to represent my girls, Elena and Emilia. It’s my favorite everyday necklace.
12 August 2025
Unprompted review
Beautiful dainty necklace
I got the sideway initial necklace customized with my initial A and I'm obsessed with it! It's beautiful & dainty, perfect to wear alone or layer with other necklaces. I've been wearing it daily for a week now, even during pilates and long walks outside in the heat and so far there has been no tarnishing. I love it!!
4 August 2025
Unprompted review
Love this necklace and the delicate…
Love this necklace and the delicate detail that elevates the look! Definitely my new favorite everyday necklace!
29 July 2025
Unprompted review
A sweet minimal personalized necklace
I love a personalized piece and the initial disk necklace is simple, dainty, and exactly what I was looking for.
16 July 2025
Unprompted review
Ordered on July 4th got it on the 28th……
Ordered on July 4th got it on the 28th… customer service is poor and ai like and are useless too contact. Jewelry is as expected but don’t expect it fast or any help locating it cause you’ll fall disappointed.
28 July 2025
Unprompted review
Reply from Custom Collective
Hi Julien,
We're very sorry to hear about your experience and truly appreciate your honest feedback. We completely understand how frustrating it can be to wait for an order, especially without the support you were hoping for.
To provide some background, our team began crafting your custom pieces on July 7th. As noted in our processing timeline, each piece takes 8–10 business days to complete. Your order was forwarded for shipment on July 22nd, and because you selected express shipping, we took additional steps to ensure it was prioritized.
However, once your package was handed over to the shipping provider, the transit and final delivery—completed on July 28th—were outside of our direct control. That said, we’re very sorry if our communication fell short in helping you track your order. It's something we take seriously, and we'll work to improve this moving forward.
We’re glad to hear the jewelry met your expectations, but we’re disappointed we couldn’t deliver a smoother overall experience. If there’s anything else we can do to make it right, please don’t hesitate to reach out. 💛
Great high quality necklace!
Great high quality necklace!
Love how delicate it is! It’s definitely an everyday wear necklace that adds the perfect touch to every outfit!
7 July 2025
Unprompted review
The double letter necklace
The products are beautiful and wonderfully crafted. I will return for more.
5 May 2025
Unprompted review
Very responsive
Very responsive, customer service and notifications of order preparation and delivery. Necklace was absolutely beautiful! My daughter loved it.
12 June 2025
Unprompted review
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