Customprogolf Reviews 

221
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products, competitive pricing, and fast, well-packaged delivery. Many people highlight the ease of finding needed parts and the prompt arrival of their orders, often ahead of schedule. Reviewers also appreciate the great service, with some mentioning helpful and knowledgeable staff who provided excellent advice and even personal delivery. However, some customers also noted significant issues with their orders, particularly concerning golf club head covers. These reviewers reported not receiving their items, a lack of shipping notifications, and delays in refunds, leading to frustration and a perception of poor service.

What people talk about most

Product

Consumers find product to be positive, often praising the availability of replacement parts for outdated... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and quick delivery... See more

Order

Customers had ambiguous experiences with order, with some reporting satisfaction with their purchases, such... See more

Service

Users describe ambiguous interactions with service, with many customers reporting great service, prompt... See more

Price

People report positive experiences with price, often highlighting competitive and reasonable rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely easy to find the part i needed.Very fast delivery.All spares readily available for my golf cart.Very competitive pricing and delivery

Rated 5 out of 5 stars

I needed a new Control motherboard for my Powakaddy CT6 golf trolley. I ordered this from CustomPro Golf, and it came promptly, well packed, and with complete instructions for how to fit it. Worked... See more

Rated 5 out of 5 stars

Ordered replacement brushes for powakaddy golf trolley. They arrived within days and were well packaged. Fantastic price as well. Will definitely use them again.

Rated 5 out of 5 stars

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(221)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My powakaddy trolley was having some…

My powakaddy trolley was having some issues due to its age, I contacted CustomPro golf by phone and verified what I needed, they were most helpful. I ordered two clutches, two axle brackets and two rear wheels, I also ordered a pin punch separately from a building company. When all the parts arrived I found it very easy to dismantle and reassemble and all the trolley issues have been resolved. Thank you for the advice.

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace

Absolute disgrace, Order place on 9th September and absolutely nothing. Never answer phone or emails.
AVOID THIS COMPANY!!!!!

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Customprogolf.co.uk_What a fraud

Ordered some Chelsea headcovers in April and the purchase was charged directly on my card but no headcovers have showed up. First they answered that there were some supplier issues. Now when contacting the company (email, phone) they are never coming back.

2 April 2024
Unprompted review
Rated 1 out of 5 stars

My 15 year old son ordered a headcover…

My 15 year old son ordered a headcover nearly a year ago as my xmas present. It still hasn't arrived and he has been given no refund despite regular chasing. It's a disgrace to treat customers like this, particularly children. Avoid at all costs.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Custompro Golf are brilliant.

We needed a replacement wheel for a very old powakaddy golf trolley. After much searching CustomPro Golf had one - what a relief.
So I placed the order and the wheel quickly arrived.
I wishto record my thanks to CustomPro Golf.

13 June 2024
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Order never arrived

Ordered several club head covers on January 2024.

To this date, the goods have never arrived, despite initial "apologies" for "problems with the suppliers".

Now, emails never responded to, and phone goes straight to voicemails.

Will be contacting my bank to report the company as a Fraudulent company.

30 September 2024
Unprompted review
Rated 4 out of 5 stars

Powakaddy Umbrella Holder

A friend gave me a very old Powakaddy electric trolley which was in need of an umbrella holder. I was dubious that it would fit the trolley but I needn’t have worried. It arrived promptly and was easy to fit and does the job. One star off as the quality isn’t top notch but perfectly adequate.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Motocaddy Wheel

Had to hunt around to find a new Motocaddy wheel after my temper, and a 6 iron got the better off me. Found what I wanted with CustomProgolf, easy ordering and delivered quickly. Have learned lesson since and won't throw clubs in direction of trolley.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Powakaddy Classic Lead

Ordered the connection lead for a Powakaddy Classic trolley. Received the part in a few days and repaired the intermittent fault in the trolley.
Good quick service, no hassle and easy to view and process an order.

26 August 2024
Unprompted review

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