Customprogolf Reviews 

221
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products, competitive pricing, and fast, well-packaged delivery. Many people highlight the ease of finding needed parts and the prompt arrival of their orders, often ahead of schedule. Reviewers also appreciate the great service, with some mentioning helpful and knowledgeable staff who provided excellent advice and even personal delivery. However, some customers also noted significant issues with their orders, particularly concerning golf club head covers. These reviewers reported not receiving their items, a lack of shipping notifications, and delays in refunds, leading to frustration and a perception of poor service.

What people talk about most

Product

Consumers find product to be positive, often praising the availability of replacement parts for outdated... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and quick delivery... See more

Order

Customers had ambiguous experiences with order, with some reporting satisfaction with their purchases, such... See more

Service

Users describe ambiguous interactions with service, with many customers reporting great service, prompt... See more

Price

People report positive experiences with price, often highlighting competitive and reasonable rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely easy to find the part i needed.Very fast delivery.All spares readily available for my golf cart.Very competitive pricing and delivery

Rated 5 out of 5 stars

I needed a new Control motherboard for my Powakaddy CT6 golf trolley. I ordered this from CustomPro Golf, and it came promptly, well packed, and with complete instructions for how to fit it. Worked... See more

Rated 5 out of 5 stars

Ordered replacement brushes for powakaddy golf trolley. They arrived within days and were well packaged. Fantastic price as well. Will definitely use them again.

Rated 5 out of 5 stars

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(221)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not order through this website

Do not order through this website. I placed an order in January 2024; was told there were difficulties obtaining stock. I was told I could wait or have a refund. After a year of waiting and chasing, I requested a refund but have been blanked - no response to emails or voicemail at all. This is stealing and is appalling.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

No reply, no goods

After phone calls nobody answer and emails that other the a standard auto response, no one answer. Not had goods not had a refund.
I feel riped off and cheated. Absolute disgrace.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Service …

This is my ‘go to website’ for Powakaddy trolley spares - extensive range, very competitively priced and all round great service!

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Powakaddy spares

Needed wiring loom for aging Powakaddy. Found the right part for the right price, delivered quickly. Recommended site

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Hillbilly parts

Purchased new wheel clutches for my venerable Hillbilly cart which must be 20 years old. Absolutely genuine product delivered quickly and solved the problem, good company

21 January 2025
Unprompted review
Rated 5 out of 5 stars

New front wheel for a trolley…

Ordered a new front wheel for a Powercaddy trolley,
Arrived 4 days later, fitted no problem.
Would buy from them again but note the negative views from some people, I have no complaint against the service.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , needed a part for my motocaddy, in stock and deliverd in 4 days, fitted and back on the golf course ..what more could I ask for

15 February 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT buy off this fraudulent company

DO NOT buy off this fraudulent company. Ordered something for my son for Santa and was let down and they blamed distribution for it yet the item is still in stock in their website. Still waiting on refund , very very disappointed with them and hope people do not use them

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Never received item

Ordered something in June 2024 for Father’s Day and received an email to say it was sold out but could wait until it was restocked or get a refund. Decided to wait and was advised I would receive it when it was available. Never received an email since and my emails have been ignored, phone lines are never on. Would give 0 stars if possible.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Warning this time of year for this…

Warning this time of year for this company! Don't be tempted to order from them for Christmas or any other time. Out over $150 for a golf bag that was ordered over a year ago...never delivered...many excuses and then no refund!

Run from this company!!!!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Unfortunately I ordered the wrong wheels for my motocaddy trolley. I contacted Ed and returned them and he supplied the correct ones by return. A pleasure to deal with him and I will definitely use his services in the future.

27 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look