Cut MyReviews 

21,342
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are precisely cut to size and meet their specifications, making projects much easier to complete. The ordering process is often described as simple and efficient, with many appreciating the ease of customization and the helpfulness of the technical view. Reviewers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often ahead of schedule, ensuring items are safe during transit. However, some customers experienced issues with product accuracy, noting incorrect sizing or defects upon arrival, and a few also reported problems with delivery delays or damaged items. There were also instances where orders were not dispatched as promised or faced significant delays, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the precise cutting and good quality of items... See more

Quality

Consumers find quality to be positive, with many reviewers praising the precise cutting and high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, simple, and... See more

Service

People report positive experiences with service, often describing it as first-class, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw cutmy on there website.Thought i would try this type of splash back on my own kitchen i was fitting.Measured and contacted cutmy.I picked up my splash backs both orders within 2 day s and when... See more

Company replied

Rated 5 out of 5 stars

Never ever had to to have a custom sheet of plastic cut to size with well placed hole for an air conditioning unit exhaust…. But these guys nailed it. Designed by me using an intuitive app on their we... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Cut My 3 times now and couldn't be happier with the pieces, the price and the delivery speed. It's been so handy just ordering exact measurements so I can get jobs done myself withou... See more

Company replied

Rated 5 out of 5 stars

Instructions online were great. Ordering was efficient and the communication throughout the process was outstanding. We received the items, instructions and tools to put up our perspex glass with t... See more

Company replied


Company details

  1. #61 of 126 best companies in DIY Store
  2. #6 of 7 best companies in Acrylic Shop
  3. #140 of 243 best companies in Home improvement shop
  4. #17 of 24 best companies in Plastic Products Supplier
  5. #6 of 9 best companies in Plywood supplier
  6. #19 of 30 best companies in Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.6

All reviews

(21,342)

5,300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would recommend this company

I would recommend this company. Really pleased with the oak laminate door. Perfect size and lovely finish to the oak grain. Customer services are friendly and very helpful. I found the website easy to navigate which is important when accurate measurements are needed. The door was delivered on time and very well packaged.

6 May 2026
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Reply from Cut My

Hi Julie

Thank you so much for your wonderful feedback about your experience with us! It’s fantastic to hear that you are pleased with the oak laminate door and that it fits perfectly. We strive to ensure our customer service is friendly and helpful, so it’s great to know our team made a positive impression on you. We're also glad that our website was easy for you to navigate — accuracy in measurements is indeed very important, and we want the process to be as smooth as possible for our customers.

If you ever need assistance in the future, please don’t hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Came within a few days and very well…

Came within a few days and very well packaged

3 June 2026
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Reply from Cut My

Hi Alan,

Thank you for your wonderful feedback! It’s fantastic to hear that your order arrived quickly and in great condition. We strive to provide a seamless experience, and it's lovely to know we hit the mark for you.

Kind regards,
Cut My

Rated 5 out of 5 stars

Easy ordering and competitive pricing

Easy ordering and competitive pricing. Quick delivery and good quality.

4 June 2026
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Reply from Cut My

Hi there

It’s wonderful to hear that you found our ordering process easy and appreciated the competitive pricing. We're delighted your order arrived quickly and met your quality expectations!

Kind regards,
Cut My

Rated 5 out of 5 stars

Everything was cut perfectly to my…

Everything was cut perfectly to my dimensions, it was well packaged for zero damage, much easier than trying to purchase the board and cut the items yourself.

3 June 2026
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Reply from Cut My

Hi Ray,

What a lovely review to receive! It’s fantastic to know that your order was cut perfectly to your specifications and arrived in such excellent condition. We strive to make the process as seamless as possible, so it’s wonderful to hear you found it easier than doing it yourself.

Kind regards,
Cut My

Rated 5 out of 5 stars

Great photo table support

I was looking for a lightweight and sturdy support for my photography 'table' and found this. Great options on sizes, including thickness with options for other minor adjustments such as corner rounding (which I thought I'd requested, but hadn't!!)
Delivery was quick too so absolutely nothing to complain about, other than my own memory!

4 June 2026
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Reply from Cut My

Hi Michael,

What a lovely review to receive! It's fantastic to know that our bespoke made-to-measure support was just what you needed for your photography setup. We're delighted you found the options on size and thickness helpful, and we appreciate your understanding regarding the corner rounding—it's easy to overlook such details! Thank you also for mentioning our quick delivery; we always aim to get things to our customers as swiftly as possible. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. I needed two large circular 12 mm hardboard discs to make a large lazy Susan for a complex board game. The website was so easy to use with prices clearly listed as I was on a budget. I found an option that was perfect for me. I wouldn’t have been able to cut these discs myself. It was delivered very quickly and it was exactly what I ordered.
I recommend these guys for a competitive price, a large selection and all round general good service including fast delivery. Thank you.

4 June 2026
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Reply from Cut My

Hi Jeff,

Thank you so much for your wonderful feedback! It's fantastic to know that our website was easy for you to navigate and that you found exactly what you needed to create your lazy Susan. We take pride in providing quality products at competitive prices, and it's heartening to hear that the timeliness of the delivery met your expectations as well. If there's anything else we can assist you with in the future, please don’t hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Service.Descriptors.Quality of…

Service.Descriptors.Quality of product.Accurate measurements.Quick delivery.

4 June 2026
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Reply from Cut My

Hi Malcolm,

Thank you for your wonderful feedback! It's fantastic to know that you were impressed with the quality of our product and the accuracy of the measurements, as well as our quick delivery.

Kind regards,
Cut My

Rated 5 out of 5 stars

Impressed

Ordering was simple and the technical view was very helpful.Wood cut precisely and good quality. It made me the job much easier than cutting yourself. Delivered on time. I was very pleased and would recommend.

3 June 2026
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Reply from Cut My

Hi Peter,

Thanks for your wonderful feedback! It’s fantastic to hear that you found our ordering process straightforward and the technical view helpful. We take pride in delivering quality products, and I’m glad it made your job easier. Your recommendation means a lot to us!

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent service and product

Excellent service both when ordering the samples and then the final product. Beautifully finished and exactly what we needed. Rang to ask a question and the assistant was knowledgeable and friendly.

3 June 2026
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Reply from Cut My

Hi Ellen,

Thank you so much for your kind words regarding our service and product. It’s wonderful to hear that the final product was beautifully finished and met your needs perfectly. We pride ourselves on providing knowledgeable assistance, so it's great to know that our team made a positive impact during your experience.

Kind regards,
Cut My

Rated 4 out of 5 stars

Good service cut to size and delivered…

Good service cut to size and delivered promptly. Should have bought a thicker panel.

4 June 2026
Cut My logo

Reply from Cut My

Hi Nicholas,

Thank you for sharing your experience with us! We're happy to hear that your order was cut to size and delivered promptly. If there's anything we can assist you with regarding the thickness of the panel or any future orders, please feel free to get in touch.

Kind regards,
Cut My

Rated 5 out of 5 stars

Easy ordering procedure.

Easy ordering procedure.
Wood arranged on time.
Good quality and measurements spot on.

4 June 2026
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Reply from Cut My

Hi there,

Thank you so much for your kind words about your recent experience with us! It’s wonderful to hear that the ordering process was easy for you and that your wood arrived on time with perfect measurements. Your satisfaction is our top priority!

Kind regards,
Cut My

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery - a couple of missing shelves which were delivered the next day but communicated to me on the same day so I knew what was happening. Excellent quality and service - would definitely use again

3 June 2026
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Reply from Cut My

Hi Alison,

Thank you so much for your kind words about our service! It’s wonderful to know that your order arrived promptly and that we could quickly resolve the issue with the missing shelves. We strive to maintain excellent communication throughout the process, so we are glad you felt informed and supported. Your satisfaction with the quality of our products means a great deal to us, and we look forward to serving you again in the future.

Kind regards,
Cut My

Rated 1 out of 5 stars

Don’t trust the same day dispatch / next day delivery service

Terrible experience with this company. I ordered from this website because I needed an order to be turned around quickly and the website advertised that they do same day dispatch on the custom product I needed on orders placed before 1pm. I placed my order and immediately contacted customer services to check it was received and highlighted the urgency. They said it may or may not be sent same day as it had been ordered before but close to the cut off time. I didn’t receive a dispatch notification that day so I contacted them over the weekend to request a cancellation as the items couldn’t reach me for the day I needed them if they hadn’t already been dispatched - only to be told I couldn’t cancel it as it was already in production. I was completely stuck with an order couldn’t possibly make use of since the event it was for would have passed before it was delivered. To make matters worse, despite paying for the next day delivery option, it wasn’t delivered for several days - and the company refused a refund. They begrudgingly now offered to refund the delivery charge only. Overall - misleading advertisement, poor communication and poor service!

12 June 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi there,

We're truly sorry to learn about your recent experience with us. We strive to ensure that our delivery estimates are as accurate as possible, but clearly, we fell short this time. It's disheartening to know that your urgent order was not dispatched on the same day and that you faced delays in delivery. We completely understand how frustrating it can be when timelines don't align, especially for an important event. Your feedback is invaluable, and we are here to help if you wish to discuss this further.

Kind regards,
Cut My

Rated 5 out of 5 stars
Cut My logo

Reply from Cut My

Hi Bill,

Thank you so much for your kind words! We're thrilled to know that you found the cut accurate and appreciated our packaging. Your satisfaction means a lot to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Always a1 purchase

Always a1 purchase

14 May 2026
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Reply from Cut My

Hi Tina,

Thank you so much for your wonderful feedback! It’s fantastic to know that you consistently enjoy our products; we appreciate your loyalty and support.

Kind regards,
Cut My

Rated 5 out of 5 stars

Great product and customer service

Ordered 3 seperate desk tops (MDF with oak veneer) with holes pre drilled and the quality is excellent.

Slight delay with shipping due to delivery company, But cutmy refunded shipping.

3 June 2026
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Reply from Cut My

Hi John,

Thank you for sharing your wonderful experience with us! We’re thrilled that you are satisfied with the quality of your bespoke desk tops. It’s great to hear that our team could assist you during the shipping delay by refunding the shipping costs. Your support means a lot to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent Customer Service and Product

Excellent product, easy to install, and fits perfectly. Great communication, excellent customer service, and fast delivery. Highly recommended!

3 June 2026
Cut My logo

Reply from Cut My

Hi Kim,

Thank you so much for your lovely feedback! It’s wonderful to hear that the product fits perfectly and was easy to install. We pride ourselves on our communication and service, so it’s heartening to know that you experienced this firsthand.

Kind regards,
Cut My

Rated 5 out of 5 stars

These guys know there stuff

These guys know there stuff, great customer service. Highly recommended

4 June 2026
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Reply from Cut My

Hi Matthew,

Thank you so much for your fantastic feedback! We're thrilled to know that our customer service made a positive impact on your experience.

Kind regards,
Cut My

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast delivery and item was as expected

22 May 2026
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Reply from Cut My

Hi Miles,

It’s fantastic to hear that you found the ordering process easy and enjoyed a swift delivery. We’re thrilled that the item met your expectations!

Kind regards,
Cut My

Rated 5 out of 5 stars

Perfect solution for my portable air…

Perfect solution for my portable air conditioner.

3 June 2026
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Reply from Cut My

Hi Kay,

What a lovely review to receive! We're thrilled that our solution for your portable air conditioner is working perfectly. Thank you for your support!

Kind regards,
Cut My

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