Cutncraft Designs Reviews 522

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, noting they are well-made, sturdy, and beautifully crafted from robust materials. Many people appreciate the attention to detail and craftsmanship, finding the items to be exactly as expected and a perfect fit for their needs. The delivery service is frequently highlighted as quick, efficient, and timely, with products arriving exactly as described. However, some customers experienced issues with the delivery process, specifically mentioning problems with missing boxes or items being sent to the wrong depot, leading to delays.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as lovely,... See more

Quality

People report positive experiences with quality, often describing items as lovely, well-made, and exceeding... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect for what we needed - looks made really well & very pleased with our purchase. Planted raspberry plants in ours after lining the trugs. Also so glad we ordered ours with wheel castors to put on... See more

Rated 5 out of 5 stars

Ours was a bespoke project that we approached Cutncraft about, they could not have been more helpful, providing guidance and advice on our original idea. The final product is of an exceptional quality... See more

Rated 5 out of 5 stars

I ordered 6 custom items for my garden make over. I was very pleased with the communication which was needed for the customization. The items are beautifully crafted and very heavy as they are made w... See more

Rated 5 out of 5 stars

Great sturdy, well made planter's, they will last a good few years, photo sent previously shows all three that we have (up to now)we will be getting some more as our work in the garden progresses.


Company details

  1. #32 of 55 best companies in Arts and Crafts Shop

Written by the company

We are a UK-based maker of high-quality, custom and personalised wooden products, specialising in garden solutions and home décor. Every item is made to order here in the United Kingdom using durable, premium materials and craftsmanship. Our core range features wooden garden and patio planters in a variety of sizes and styles, including classic raised beds, tall planters, corner planters, and large timber trough planters — all treated for outdoor durability and delivered fully assembled anywhere in the UK. We also create bespoke planters made to your exact measurements, giving customers flexibility to customise size, shape and finish to suit their garden, patio or outdoor space. These products are ideal for herbs, flowers, shrubs and year-round planting, blending natural wood aesthetics with practical design. In addition to planters, we offer a range of personalised wooden plaques and gifts, made with attention to detail and ideal for home décor or special occasions. All our timber products are crafted with care, reflecting traditional woodworking skills and a commitment to quality. We pride ourselves on great value, UK craftsmanship, exceptional customer service and fast delivery across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

522 reviews

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Rated 1 out of 5 stars

Arrive late and not a great product,

Arrive late and not a great product,
Order number 2034346,
I'm happy to add a screenshot of your emails which show Order and when you said it would be late so not fake just truth
I'll send emails to trustpilot which will prove what I've said is true so please feel free to claim it's a fake review,
Your 1st response implied I was a liar and you had no record of me ,now you confirm it was late which I said and I didn't think it was great so your problem is what , so you attempt to make out ive just made something up when you clearly write a lie about me so a 1 star is more than generous, we all have our own opinions and nothing I said wasn't true ,
Again your attempting to pass the blame off , late is late this is not my responsibility, and if your not 1 of the reviews I feel deserve my recommendation that is my decision so mentioning the fact that I only did 2 positive reviews shows that I prefer to give underwhelming products the reviews to prevent others being disappointed as I was with the rough peice of would with hardly legible engraving, it looked like something my kids did in school and not great was a polite response to the crap I received, so as you insist on trying to dismiss my review I now feel you need to hear my true feelings , shoddy tacky and not deserving of being put anywhere but the fire , I bid you good day

19 April 2025
Unprompted review
Cutncraft Designs logo

Reply from Cutncraft Designs

Your order was shipped on the 17th and delivered on the 19th.
We did contact people to advise that some orders were going to be late due to an error, but im not sure that warrants a negative review, as we did contact people.
We were never contacted to suggest that there was anything wrong with the item when it was delivered. We pride ourselves in our work, hence this is the first 1star review we have had.

If we were contacted about any errors, we would have resolved this right away as we are human and we do sometimes make errors.

*Update, when we originally checked, there was no order that could be found. Once you supplied more information, we see that there was indeed an order, but in a totally different name. This is the reason we thought this was a fake review, and that 11 out of 13 had reviews that had been left had all been negative. However, the review has been left, and we have not asked for it to be changed. We were seeking clarity.

Had we been informed of any problems with the actual product, we would have resolved this straight away, but we were not informed and therefore were not given any chance to resolve the issue.

Rated 5 out of 5 stars

So glad I found this company

I searched everywhere for sturdy wooden planters in a good size and really struggled to find anything suitable for a reasonable price. The planters I ordered from these guys are solid as a rock, excellently constructed and at a really reasonable price. The variety and configurations are great and I love that you can mix and match to find a combination that works for your space. I stained mine and they came up beautifully. I will be buying more! Can’t go wrong. Excellent fast delivery too given they are handmade to order. Courier was excellent and delivery was free. I couldn’t have asked for more.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Large outdoor planters

Great service , really well made , haven’t planted them up yet , but I have ordered some trellises to go on the back so they will look even more amazing, it’s a shame they don’t make trellises as well , as I would of ordered them from this website
I would recommend them to anyone
Amazing 😁

27 March 2025
Rated 5 out of 5 stars

Wooden planter

Ordered one planter it was so nice ordered another. Delivery was prompt on the first item slight problem on the second one, through no fault of their own. It was dealt with very quickly and delivered in no time. I would definately use them again.

4 March 2025
Rated 5 out of 5 stars

Excellent customer service

I called Cutncraft and spoke to Terry, he was extremely helpful and understanding.
He advised me what would be the best product for my needs.
In a few days it arrived exactly as described…..
Great customer service…… Thank you

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery with great customer…

Fast delivery with great customer service. My planters arrived in perfect condition and they were of a high quality, I really couldn’t have asked for anything more, definitely will be purchasing again and recommending to others.

28 February 2025
Rated 5 out of 5 stars

A wooden plaque

My wooden plaque has arrived. It’s beautiful. They contacted me to double check on what I wanted. They even made personal adjustments. I am absolutely thrilled of what they have done for me. Such a good, honest company. 100% trust worthy. Thank you!

27 February 2025
Rated 4 out of 5 stars

Good service and top quality goods

Quality goods, good price and would totally recommend the company.
If there was a negative, then it would be the Royal Mail tracking wouldn’t let me track the order until it was “out for delivery” - but that’s not the Company’s fault.

25 February 2025

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