Cutwel Reviews 

2,650
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quick and efficient delivery, noting items often arrive promptly and are well-packaged. Many highlight the excellent product quality, describing them as professional tools with superior craftsmanship. Reviewers also appreciate the overall great service, finding the ordering process easy and the website helpful. However, some customers also noted occasional issues. A few experienced delivery delays, with items taking longer or not arriving on the promised day. Additionally, some reviewers were dissatisfied with courier performance, citing parcels not delivered or mishandled. There were also mentions of product descriptions being misleading or items received not matching specifications.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the quick and fast shipping, with... See more

Product

Customers generally report positive experiences with products, highlighting their good quality and value.... See more

Order

Reviewers mention positive feedback about order, highlighting easy ordering processes and fast delivery... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and great... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more

Company replied

Rated 5 out of 5 stars

Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more

Company replied

Rated 5 out of 5 stars

Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).

Company replied

Rated 5 out of 5 stars

Cutwel have a great service overall. Their catalogue is full of the essentials and some other niche equipment which is very useful at times. The overall quality of their gear is great, especially cutw... See more

Company replied


Company details

  1. #76 of 96 best companies in Tool shop

Written by the company

Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,650)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Cutwel logo

Reply from Cutwel

Thank you for your review. I'm so sorry there was a delay with your order at the time, I can see there was a definite delay in despatching your order at the time you placed it, and I understand how frustrating that must have been.
Although this issue has since been resolved, I'm l looking into why that delay occurred so we can prevent it happening again.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual

29 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the lovely review, it’s great to hear you’ve received excellent service from us once again. We really appreciate your continued support.

Kind Regards
Caroline@Cutwel

Rated 4 out of 5 stars

Quick and easy transaction as normal

Quick and easy transaction as normal
Thanks and well done

22 February 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback — we’re really glad to hear everything was quick and easy for you, just as it should be. Thanks again for your kind words and support.

Rated 5 out of 5 stars

Order fulfilled and delivered quickly.

Order fulfilled and delivered quickly.

19 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the positive review — we’re really glad to hear your order was fulfilled and delivered quickly. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

CNC bits,

CNC bits,
Really good pricing and very good quality.
Will buy from Cutwel from now on.

16 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the fantastic feedback — we’re really glad to hear you’re happy with both the pricing and the quality of the parts you ordered. It’s great to know we’ve earned your future business, and we truly appreciate your support.

Kind Regards
Caroline@Cutwel

Rated 5 out of 5 stars

EXCELLENT SERVICE

Ordered 2 items but one was on a 3 day lead-time, was surprised the ex-stock item was delivered the day after ordering, remaining item a few day later, excellent service thank you.

10 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the great review, we’re really pleased to hear everything went smoothly.
Even with one item on a short lead time, it’s great to know the ex‑stock product reached you the next day and the remaining item followed shortly after.
We really appreciate your kind words and your support.

Kind regards
Caroline@Cutwel

Rated 5 out of 5 stars

Great Service!

Good prices, helpful staff, and quick delivery!

16 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the fantastic feedback, we’re really glad to hear you were happy with the prices, the help from our team, and the quick delivery. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Nailed it

Great service - quick, professional and courteous. Right on the mark 10/10

14 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the fantastic feedback, we’re really glad to hear our service hit the mark for you. Quick, professional and courteous is exactly what we aim for, so your 10/10 means a lot to the whole team.

Kind regards
Caroline@Cutwel

Rated 1 out of 5 stars

You forgot to send item for 3 days. Poor service.

You forgot to send item for 3 days.

9 December 2025
Cutwel logo

Reply from Cutwel

Good Morning,
Thank you for taking the time to leave your review.
I’m really sorry for the mix‑up with your order. The item you first chose was out of stock, and when we arranged an alternative, the updated order didn’t get printed properly. Because of that, it ended up stuck in the system for a few days before you made us aware you were still waiting for your items.

It was completely our fault, and I understand how frustrating that delay must have been. We’re putting better checks in place so this doesn’t happen again. Thank you for your patience while we got it sorted.

Kind Regards

Caroline@Cutwel

Rated 5 out of 5 stars

Delivery on Saturday when I was not…

Delivery on Saturday when I was not expecting it until Monday.
Excellent service

12 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback, we’re really glad your order arrived earlier than expected. It’s always nice when a delivery shows up ahead of schedule. We appreciate your kind words about our service.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery. Good selection and great prices, easy to navigate the website.

8 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the fantastic feedback, we’re really glad to hear your order arrived so quickly and that you found a great selection at good prices. It’s also great to know the website was easy to navigate. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
Cutwel logo

Reply from Cutwel

Thank you for the great feedback — we’re really glad to hear you were happy with both the product and the service. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

a clear and precise web site helping me…

a clear and precise web site helping me choose the right product, and a very quick turnround from order to delivery

8 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback — we’re really glad to hear the website made it easy to find the right product and that your order was turned around so quickly. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service

Great service, next day delivery and competitive
pricing for quality tools.

8 December 2025
Cutwel logo

Reply from Cutwel

Thank you for the fantastic feedback — we’re really glad to hear you were happy with the service, the next‑day delivery, and the competitive pricing on our quality tools. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
Cutwel logo

Reply from Cutwel

Thank you for the kind feedback — we’re really glad to hear your order arrived so quickly. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great choice of high quality drills…

Great choice of high quality drills ideal for the aviation home builder. Rapid delivery. Highly recommended!

30 November 2025
Cutwel logo

Reply from Cutwel

Thank you for the fantastic feedback — we’re really glad to hear our range of high‑quality drills suited your aviation home‑building needs. It’s great to know delivery was rapid and that you’d highly recommend us. We truly appreciate your support.

Rated 5 out of 5 stars

Good products at competative prices

Good products at competative prices. Very helpful team.

29 November 2025
Cutwel logo

Reply from Cutwel

Thank you for the great feedback, we’re really glad to hear you were happy with the products, the competitive pricing, and the help from our team. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
Cutwel logo

Reply from Cutwel

Thank you for the great feedback — we’re really glad to hear you were happy with the price and the quick delivery. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
Cutwel logo

Reply from Cutwel

Thank you for the feedback, we’re really glad to hear the product arrived as described and that delivery went smoothly. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

just what we needed

26 November 2025
Cutwel logo

Reply from Cutwel

Thank you for the feedback — we’re really glad to hear the product was just what you needed. We appreciate you taking the time to leave a review.

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