CVP.com - Studley Reviews 280

TrustScore 5 out of 5

4.8

Priory Mill, Castle Road, B80 7AA Studley, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I've now ordered from CVP multiple times and without fail all of my equipment / orders were delivered on time without any damage or any items missing from boxes. I've also been finding myself making t... See more

Rated 5 out of 5 stars

I recently pre-ordered the new BenQ monitor for Mac which I have taken delivery of today. CVP were great from start to finish… their customer service is swift, efficient and friendly. Couldn’t be happ... See more

Rated 5 out of 5 stars

I all ways receive the order quickly. My only gripe is the web site search is becoming less usefully, this was always a big plus and why I like using CVP but now if I want to look for v lock battlies... See more

Rated 5 out of 5 stars

Good product and communication. One small thing but feel the whole item was overpackaged. I could order an ancient Ming dynasty vase and it would come with less protection. However, this is prob... See more


Company details

  1. #18 of 40 best companies in Photography shop
  2. #3 of 6 best companies in Camera repair shop
  3. #13 of 36 best companies in Camera shop
  4. #1 of 2 best companies in Cinema equipment supplier
  5. #1 of 1 best companies in Video camera repair service
  6. #1 of 1 best companies in Video equipment repair service

About CVP.com - Studley

Written by the company

For more than 30 years, CVP has been one of the leading Broadcast and Professional video solutions providers in the United Kingdom and Europe, with a comprehensive UK and EU sales and support infrastructure.

The company prides itself on maintaining close relationships with key manufacturers such as ARRI, Sony, RED and Canon, and uses its unrivalled experience to listen to customers, understand their needs and deliver the right solution with first class service.

CVP Group offers creative consultation, sales advice, technical service provision and training.

  • Secure payments worldwide
  • Technical advice with CVP Care
  • Award winning product repairs
  • Free returns within 30 days
  • Free UK delivery on orders over £100
  • Free shipping on selected EU orders over €1,000
  • Price match on most products
  • Duty and VAT Free

You're in safe hands with CVP

Deals & Offers

Used & Ex-Demo

Events

Contact us

Help Center

Discover our Cameras

Discover our Lenses

Discover our Accessories

Discover our Audio

Discover our Used & Ex-Demo


Contact info

  • Priory Mill, Castle Road, B80 7AA, Studley, England, United Kingdom

  • +44 1527 854 222

4.8

Excellent

TrustScore 5 out of 5

280 reviews

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1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Purchased a foam insert for a peli 1200 case. Found this company selling it cheaper than all other suppliers with free postage. Great communication throughout. Item was delivered well protected and a perfect fit for my case. Great customer service.

29 September 2025
Rated 5 out of 5 stars

I would definitely recomend this company

It is the first time I used this company to buy a product and I was very impressed. Communication was top notch right up until I received my item Delivery was next day via courier. Pricing was very competitive I felt like they want to give me a good deal which they did
I would recommend this company

24 September 2025
Rated 5 out of 5 stars

Fast service

My order arrived exactly as promised in a speedy timeframe.

24 August 2025
CVP.com - Studley logo

Reply from CVP.com - Studley

Dear Kosmodave,

Many thanks for buying your Rycote Softie from CVP and for taking the time to leave us a service review.

Its great to know that you received your order in good time as expected! We would love to hear your feedback on the 3 out of 5-star rating for this! Feel free to get in touch via orderprocessing@cvp.com.

Thanks again, we appreciate your business and feedback and look forward to you visiting us again.

Kind regards,
Melissa

Rated 1 out of 5 stars

Well this isn’t entirely your fault but…

Well this isn’t entirely your fault but my £8 item shipped to the USA cost me a small fortune.
Not only was the shipping £30 I was also stung with a further $35 in import and taxes.
I tried calling CVP to be met by a super rude lady on the phone who didn’t seem to want to help me but instead talked down to me and wouldn’t let me speak. Basically fobbing me off saying it wasn’t her problem and I need to speak with dhl. As I mentioned it’s not entirely CVP fault with all the added taxes, import duty and tariffs… but the lady’s telephone manner has put me off shopping with you in the future She was just so rude.
An £8 part/item actually cost me $85. Crazy. Lesson learnt.

24 August 2025
CVP.com - Studley logo

Reply from CVP.com - Studley

Dear Dan,

Many thanks for taking the time to leave us a service review.

Unfortunately, when shipping from the UK to the USA, import duties, tariffs, and taxes are set by US customs, and we don’t have any control over these additional costs. We completely understand how frustrating it must feel when an item ends up costing far more than expected once these charges are added.

We’re also sorry if the interaction with our team didn’t come across as supportive. Our colleague’s intention was to explain our processes and the limitations we face with customs charges, but we do take on board how important it is for this to be communicated with empathy as well as clarity.

Your feedback has been shared with our team so we can continue improving our service.

Thanks again, we appreciate your business and hope we’ll have the opportunity to restore your confidence in us in the future.

Kind regards,

Melissa
Web Customer Service Manager

Rated 5 out of 5 stars

Professional Service

I started using CVP after poor experience on certain online market places. There seems to be a number of counterfeit memory cards around. It is good to have a trusted supplier like CVP. Even though the cards I ordered weren’t in stock (I was aware of this at the point of purchase) the order was delivered quickly and the communication was great.

21 August 2025

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