CyberChimps WordPress Theme Reviews 124

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This plugin offers a wide range of options for quickly building pages, with over 150 ready-to-use templates. The support team responds quickly to inquiries.

Company replied

Rated 5 out of 5 stars

Really happy with CyberChimps. The templates are easy to use and gave us exactly what we needed for a quick, professional website. Support has been very responsive whenever we needed help, and everyth... See more

Company replied

Rated 1 out of 5 stars

I was incentivized by getting a free product to leave this review, thank you CyberChimps for offering me something in return for this, have 5 stars! "Review Responsive Theme on TrustPilot Reply... See more

Company replied

Rated 5 out of 5 stars

The CyberChimps support team is more helpful than I expected. When most companies just want to collect your cash and leave you twisting to solve your own troubles, I was surprised to have a support te... See more

Company replied

Company details

  1. Computer Shop

Written by the company

CyberChimps is a leading WordPress themes store and blog with more than 10 years experience in the WordPress development and services business. It's popular for Responsive theme, Responsive Starter Templates and other plugins hosted on WordPress. Cyberchimps takes pride in contributing to the WordPress community for 10 years now.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

18 May 2024
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Thanks a lot for rating us :)

Rated 5 out of 5 stars

Very happy with the support

I use the Responsive theme for my Wordpress site and am very happy with the support from the team when I've had an issue

1 May 2024
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

We're glad to help you :)

Rated 5 out of 5 stars

Responsive theme works great

Responsive theme works great and when I had a problem they promptly solved it. Recommended

15 April 2024
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Thanks a lot for the rating :)

Rated 5 out of 5 stars

Upgrade from iFeatue Pro 5

We were able to upgrade our iFeature Pro theme, keeping all the content, with a handful of edits to the header & footer.

24 February 2024
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

That's really nice. Thanks for rating us a 5-star

Rated 4 out of 5 stars

Good Support

CyberChimps are always helpful and support is good, they will always get back, even if it is on a 24hour turnaround.

1 February 2024
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Thank you! Your positive feedback is much appreciated.

Rated 1 out of 5 stars

Cancelled my service within 24hrs

Cancelled my service within 24hrs, never recieved my payment back.

I received NO reply until this was posted. Still nothing done.

2 January 2024
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Hello Matt,

We've reached out to you on the support ticket that was opened by you.

We understand there was a little delay from our side. Rest assured, we're happy to solve all your issues.

Looking forward to help you.

---
Reply on Re-edit:

Hey Matt,

We have already replied you in the first place. Please check your mail box or check spam folder.

Rated 4 out of 5 stars

ive been using CyberChimps for year for…

ive been using CyberChimps since 2012 for my website. the Responsive Theme is excellent. Easy to setup and great to keep up to date

Great company great themes

30 September 2023
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Thanks a lot rating Cyberchimps Responsive Theme :)

Rated 4 out of 5 stars

Pretty good

We've been using CyberChimps Responsive Pro theme for a few years now. The theme works well and is the best we've found in terms of providing a truly responsive experience across all screen sizes. Support is reasonable if not stellar.

Our only complaint is that they 'force' us to install their template plug-in with the theme. We continually refuse to install this, because we don't need or want it, but continually get notified with this message: "Responsive Pro needs the Responsive theme & the Responsive Starter Templates plugin to function." It's a nuisance.

10 January 2024
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Thanks for your feedback. We have logged this issue and our development team will fix this issue in the coming updates. Thanks :)

Rated 5 out of 5 stars

Great Wordpress Theme and good Support!

I'm using their Responsive Theme for some weeks now, and I'm very happy with all the configurations that are available. Furthermore, I had some trouble with an HTML-Snippet that was shown on my Blog. The support helped me out, although it was the mistake of another plug-in. The support was fast and very kind!

21 January 2024
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Glad your issues are resolved :)

Thanks for rating us.

Rated 4 out of 5 stars

Responsive sings for us.

We've been using Responsive for our music duo site for over a year. It's nice and easy to work with. We have just gotten Pro so excited to try some new things.

17 January 2024
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Thanks a lot for rating us :)

Rated 5 out of 5 stars

Flexible and Reliable: A Long-Term User's Perspective

I've been a dedicated user of Responsive Pro for several years, and its adaptability has been a game-changer for my growing website. The flexibility it offers has allowed me to seamlessly evolve my online presence without any hassle. As my content and audience have expanded, Responsive Pro has consistently proven to be a reliable companion, making it an indispensable tool for anyone seeking a dynamic and scalable web solution.

15 January 2024
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Hi Lana,

Thanks for rating Responsive theme.

Rated 1 out of 5 stars

I was incentivized by getting a free product…

I was incentivized by getting a free product to leave this review, thank you CyberChimps for offering me something in return for this, have 5 stars!

"Review Responsive Theme on TrustPilot
Reply to this email with the review link
Get WP Legal Pages Pro plugin, worth $39, absolutely free!"

Update: CyberChimps never even gave me the plugin that was promised, would not recommend. Not true to their word either. Changing to 1 Star.

13 January 2024
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Hello JP,

We feel sad that you're using the word incentivised.

We love our customers and want their honest feedbacks that will help us improve our theme and plugins.

To motivate customers, companies offer something as a token of appreciation for their time and efforts for providing feedback.

We never force anyone to rate us for offers in exchange. It is the customer's choice to leave a review and provide us insights about our products.

Hope this clarifies all the misconceptions. We hope you're enjoying our products and services. If you do, would you be so kind to correct your message?

If you have any concerns, write us at support@cyberchimps.com

Rated 5 out of 5 stars

Better and better

Each update makes responsive even better. These guys really are responsive and listen to their users

15 January 2024
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Hey Joseph,

We really admire your review and thanks for rating us a 5-star.

Rated 5 out of 5 stars

Responsive Isn't Just a Name

We've been using the Responsive Theme for client websites for years. The site pages load quickly and it features a very intuitive interface on the back end. Any issues have been quickly resolved by a responsive support team. No surprises, no hard upsells, just a great product from great people.

10 January 2024
Unprompted review
CyberChimps WordPress Theme logo

Reply from CyberChimps WordPress Theme

Thank you for the 5-stars :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look