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Cybrancee Reviews 656

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TrustScore 5 out of 5

4.8

Gaming services
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, sweet, and incredibly helpful, often going above and beyond to resolve issues and provide clear answers. People frequently highlight the exceptional customer service, noting the team's friendliness, patience, and willingness to guide them through solutions. The service itself is described as excellent, with a smooth and easy user experience, particularly for setup and configuration, and impressive response times. However, some customers also noted that support can occasionally be slow, with response times sometimes taking days, and a few reviewers experienced problems and mistakes from the company. A small number of people also reported issues with server hosting not working and support tickets being closed without help.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the support team for being... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpful and quick support, with agents... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the support team for being... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's ease of use and... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and helpful responses... See more

Based on these reviews

Rated 5 out of 5 stars

I wanted to upgrade my already inexpensive hosting plan from a 6-month term to a 3-year one using a promo code. I contacted support through chat, where Juan told me that I needed to contact his collea... See more

Rated 5 out of 5 stars

I had trouble figuring out what server package to get for Minecraft and the calculator was there maybe as a guide but asking for help from the customer specialist was game changing because Juan helped... See more

Rated 5 out of 5 stars

Jason was able to calmly and clearly answer all of my questions and helped me clear up *a lot* of confusion. I'm really new to all this modding PC stuff and he was able to assist without making me fee... See more

Rated 5 out of 5 stars

This hosting company is honestly your best bet when it comes to needing a discord bot host. I’ve been using it for about a year and have zero complaints. Every time I needed help, opening a ticket was... See more

Company details

  1. Gaming services
  2. Software company
  3. Web hosting company

Written by the company

Game hosting made easy with high-performance dedicated servers for all your favorite games. Play online with friends without lag or interruption. 90-day refund policy! For any queries you can contact us at https://cybrancee.com/client/contact.php or email support@cybrancee.com

Contact info

4.8

Excellent

TrustScore 5 out of 5

656 reviews

5-star
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1-star

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super quick response time

Super quick response time. Super friendly as well! The staff member Jason provided an update to my support request and within minutes of them telling me they were working on it, it was fixed and working like nothing ever happened. 1000/10 stars!

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Support Team!

Had some issues with a github pulling issue on discord bot hosting. Made a support ticket and got an instant reply from a man named "Crew" not even a minute after I opened it and was solved in 20 minutes. Now works without a single issue. Awesome support team we've got here!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Super support

I've gone through support twice so far with these guys. Each time, they instantly want to help and are there asking questions and getting it done! A dedicated support team like Lorem is appreciated!

20 March 2026
Unprompted review
Rated 1 out of 5 stars

very bad support very bad server…

very bad support very bad server hosting.
when trying to get help and suggesting possible errors they seem to get very mad.

13 March 2026
Unprompted review
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Reply from Cybrancee

Hi there,

Thank you for taking the time to write a review for Cybrancee.

We can't find any information about your account from the provided information so we've requested additional details through TrustPilot.

We are very keen to hear what happened, as our team are highly trained and experienced with customer support. If you could share with us your Ticket ID or send an email to support@cybrancee.com we will take a look into this as a matter of urgency.

We apologise if you've had a poor experience, and we'll do whatever we can to put it right.

We look forward to hearing from you.

Many thanks,
Cybrancee Team

Rated 5 out of 5 stars

Support Team is amazing

Support Team is amazing, lorem helped me out big time. love the server hosting service, although could be better, it's really good and imo way better compared to other server hosting services especially for the price

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Hosting a minecraft server with friends

I used Cybrancee over 6 month to host a minecraft server with my friends. Cybrancee servers are great for that and less expansive than others. There are various ways to get help (discord, FAQ, AI companion) which are very usefull !

14 March 2026
Unprompted review

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