Cycle KingReviews 

4,195
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick delivery and the high quality of the products, often noting that items arrived well-packaged and in good condition. The customer service is frequently described as outstanding, with staff going above and beyond to ensure satisfaction, from adjusting bikes to providing expert advice. However, some customers also noted issues with staff disinterest or rudeness, and a few experienced problems with incorrect orders or bikes arriving in less than new condition. There were also mentions of safety concerns regarding repairs, particularly with brakes, and a lack of communication regarding follow-up services.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpful, efficient,... See more

Customer service

Reviewers frequently mention positive feedback about customer service, highlighting helpful, knowledgeable,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many years ago I bought a foot pump from Cycle King, Rochester. It’s recent taken to letting air out of the tyres and no amount of my uninformed fiddling could cure it. I took it back to the shop, th... See more

Rated 5 out of 5 stars

I wanted a Raleigh Pioneer and while searching online discovered Cycle King's January Sale with 44% off the Crossbar Trail including free delivery. I paid by card immediately on Jan 27 and they delive... See more

Rated 5 out of 5 stars

Super helpful, professional service, travelled 5 hours to source bike from store as used previously, couldn't be more happy. Ordered online, quick delivery - perfect! Thanks so much

Rated 5 out of 5 stars

I got excellent service from Cycle King when I picked up my new trike. They adjusted the handlebars so that I can ride comfortably and installed the mirrors to enable me to keep safe while I am riding... See more


Company details

  1. #11 of 13 best companies in Recreation centre

Written by the company

Cycle King is the UK's largest family-owned cycle retailer. View our range of men's, women's & children's bikes and a fantastic range of cycling accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,195)

328 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Visited this shop on the bank holiday looking for a ladies' bike and spoke to a very helpful and knowledgeable gentleman who took the time to explain bits and pieces to me clearly and without making me feel silly for asking/not knowing. Fantastic customer service and I wouldn't hesitate to recommend this shop.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

A huge thank you to the staff at Cycle King Rochester. I had an issue with my bike whilst doing a coast to coast ride. I popped in to Cycle King and the staff couldn't have been more helpful in getting me back on the road straight away.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Cycle King, Oxford, thank you Mikey

Cycle King, Oxford. I've been using this amazing bike shop for years. The service has always been fantastic with such knowledgable, efficient and friendly staff. I took my bike in yesterday for a repair and asked for advice on my bike helmet, which I bought from them 3 months ago. A huge shout out to Mikey - he spent about 20 minutes sorting it out as I had got the straps all twisted somehow; and giving me such great safety advice too. Honestly, he was brilliant and I am really grateful to him. Thank you so much Mikey !

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Pleased to find a new stock of tyres for my eccentrically sized ancient bike. Quickly answered my question and quick delivery.

18 April 2026
Rated 1 out of 5 stars

Extremely poor customer service

Just visited this store to have a bike repaired to be faced with an extremely rude man, his behaviour even justified by the other member of staff by saying ‘he’s having a bad day’ have used this shop on several occasions but will not be visiting again!!!!! No excuse for poor customer service in my opinion

25 April 2026
Unprompted review
Rated 5 out of 5 stars

slightly odd request resolved!

Popped in today with a slightly odd request for an odd part having been told by Halfords to 'try ebay or something'. Our request was resolved instantly! The correct part identified and supplied. Very happy customer 😀

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Raleigh Chopper

Just like to say thank you to Cycle King for the fantastic customer service received when supplying me with the new Raleigh Chopper. Very prompt delivery, great communication and price. Really pleased.
Kind regards.
John.

29 March 2026

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