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Cycle KingReviews 

4,195
•
TrustScore 4.5 out of 5

4.6

Recreation centre
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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick delivery and the high quality of the products, often noting that items arrived well-packaged and in good condition. The customer service is frequently described as outstanding, with staff going above and beyond to ensure satisfaction, from adjusting bikes to providing expert advice. However, some customers also noted issues with staff disinterest or rudeness, and a few experienced problems with incorrect orders or bikes arriving in less than new condition. There were also mentions of safety concerns regarding repairs, particularly with brakes, and a lack of communication regarding follow-up services.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpful, efficient,... See more

Customer service

Reviewers frequently mention positive feedback about customer service, highlighting helpful, knowledgeable,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many years ago I bought a foot pump from Cycle King, Rochester. It’s recent taken to letting air out of the tyres and no amount of my uninformed fiddling could cure it. I took it back to the shop, th... See more

Rated 5 out of 5 stars

I wanted a Raleigh Pioneer and while searching online discovered Cycle King's January Sale with 44% off the Crossbar Trail including free delivery. I paid by card immediately on Jan 27 and they delive... See more

Rated 5 out of 5 stars

Super helpful, professional service, travelled 5 hours to source bike from store as used previously, couldn't be more happy. Ordered online, quick delivery - perfect! Thanks so much

Rated 5 out of 5 stars

I got excellent service from Cycle King when I picked up my new trike. They adjusted the handlebars so that I can ride comfortably and installed the mirrors to enable me to keep safe while I am riding... See more

Company details

  1. #11 of 13 best companies in Recreation centre

Written by the company

Cycle King is the UK's largest family-owned cycle retailer. View our range of men's, women's & children's bikes and a fantastic range of cycling accessories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(4,195)

328 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

I ordered a set of front forks for an old bike. Firstly, they were able to help with something few bother with now. Communication was great with an email to check that I was happy to go ahead given that the order was for an unusual item. The forks arrived quickly and we're as ordered. Very happy customer.

1 April 2026
Rated 5 out of 5 stars

Excellent service

I popped into Cycle King in Oxford a little while back asking to buy a couple of screws to fix my rear mudguard back on. I offered to pay for the screws, but the guy on the till insisted that I have them for free and, not only that, kindly put them on my bike for me for free. Excellent service!

15 January 2026
Unprompted review

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