Cyclelane Reviews 

367
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rented a Genesis Croix de Fer Bike for a 5 ferries bike trip yesterday. The bike set up was perfect, pick up and drop off efficient and easy. Could not have been better. Thanks John and team. Thorough... See more

Rated 5 out of 5 stars

Excellent service & knowledge. Originally placed an order for a S Merida Scultura Juliet 4000. John emailed me to ask for my height & inside leg measurement to ensure I got the correct sized bike as... See more

Rated 5 out of 5 stars

Ordered felt AR5 bike from cyclelane while on sale at a huge discount to other retailers. Box arrived within 6 days which was exceptional as it includes a weekend and bank holiday. Was kept sell in... See more

Rated 5 out of 5 stars

After looking for a road cycle for a while, saw on-line and bought a "Felt" cycle from "Cyclelane". Absolute brilliant service from details about the bike including sizing etc, advice on extra parts... See more

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4.9

Excellent

TrustScore 5 out of 5

367 reviews

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4.9

All reviews

(367)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cyclelane have been brilliant through …

Cyclelane have been brilliant through the whole process from picking up the phone to talk to them about the bike I wanted, keeping me informed through the order & delivery process and following up once my bike had been delivered.
Throughly recommend to anyone looking to buy a new bike

2 November 2017
Unprompted review
Rated 5 out of 5 stars

Great team

Great team, great service and great value for money..excellent customer service.
Cannot be beaten on price of bikes. Highly recommended. If you are thinking of purchasing a bike, i would suggest checking out Cycle Lane..you will save yourself money.

16 October 2017
Unprompted review
Rated 5 out of 5 stars

The whole process of ordering and then …

The whole process of ordering and then having my bike delivered was fairly painless. When I rang the shop direct to get confirmation of the bike being ready and delivery dates, they were very friendly and gave me the information I had requested.
When the bike was delivered, I had a couple of questions with regards to the bikes assembly, so rang them again and they were able to go through things with me so I was able to set everything up perfectly.
I would recommend them to anyone else wishing to purchase fromt hem.

8 October 2017
Unprompted review
Rated 5 out of 5 stars

Great service before and after sale

Great service before and after sale fast delivery. Always there to listen if you have any questions or queries. I made an error when attaching handle bars and they where there to help and got me replacement part to fix my problem. All in all a good internet buying experience. Thank you to all the guys at cyclelane

11 September 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Bike arrived within a couple days which was less the the 7-9 originally estimated. The bike was well packaged.

I got a call from John a few minutes after placing my order to confirm details which was great.

Bike was relatively easy to setup. I have several bike tools and grease but if you don't have these the task might have been slightly more difficult.

7 September 2017
Unprompted review
Rated 5 out of 5 stars

I've bought 4 bikes from cycle lane …

I've bought 4 bikes from cycle lane over the past 3 years for myself and my family, the bikes are of top quality. The guys in the shop have always been helpful and listen to what I'm looking for and the set up of the bikes have been spot on.

21 August 2017
Unprompted review
Rated 5 out of 5 stars

Friendly and Efficient Customer Service

Gave them a call after another company let me down. Very easy to talk to on the phone and gave good knowledgable advice about a child's bike I was interested in. The bike arrived very promptly and was excellently packaged. My son is over the moon with his new bike. Many thanks!

31 July 2017
Unprompted review
Rated 4 out of 5 stars

Ordered a Felt Chain plate protector

Ordered a Felt Chain plate protector, only place I could find it in the UK. Unfortunately I ordered it when the ordering system team were on holiday, (but made aware this was so hence a slight delay and no money taken), however when back in operation had prompt reply and reordered, and confirmation email part was sent.

19 July 2017
Unprompted review

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