Cyclelane Reviews 

367
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rented a Genesis Croix de Fer Bike for a 5 ferries bike trip yesterday. The bike set up was perfect, pick up and drop off efficient and easy. Could not have been better. Thanks John and team. Thorough... See more

Rated 5 out of 5 stars

Excellent service & knowledge. Originally placed an order for a S Merida Scultura Juliet 4000. John emailed me to ask for my height & inside leg measurement to ensure I got the correct sized bike as... See more

Rated 5 out of 5 stars

Ordered felt AR5 bike from cyclelane while on sale at a huge discount to other retailers. Box arrived within 6 days which was exceptional as it includes a weekend and bank holiday. Was kept sell in... See more

Rated 5 out of 5 stars

After looking for a road cycle for a while, saw on-line and bought a "Felt" cycle from "Cyclelane". Absolute brilliant service from details about the bike including sizing etc, advice on extra parts... See more

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4.9

Excellent

TrustScore 5 out of 5

367 reviews

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4.9

All reviews

(367)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

I purchased a Merida Reacto 5000 2017. Every step was smooth and easy to deal with.

Great customer service. Bike delivered on time and in perfect condition.

Thank you Cycleane

15 June 2017
Unprompted review
Rated 5 out of 5 stars

Perfect online retailer

From the time my order was placed to recieving my delivery every step was communicated and all expectations met. Bike was fully setup ready to go, packaged exceptionally well and received in perfect condition. Great bike, great price, great service.

12 June 2017
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. they took the time to call to check my order as i ordered an unusual frame. Good dispatch times and bike all set up fine. Very pleased.

4 June 2017
Unprompted review
Rated 5 out of 5 stars

Very helpful and caring.

I can only say that this was a very helpful company to deal with, firstly, prices were some of the best available with a vast selection of products, ordering was simple, follow up call from Cyclelane to check that correct size was ordered, follow up call to explain that specific colour was not in stock but awaiting delivery, another call and email explaining that another colour was available if required immediately, I explained that I was willing to wait, another contact to say that specific model and colour was in stock and would be sent out next day, item arrived when stated and now just waiting to be opened for my sons birthday. Cyclelane has been friendly and very helpful, I would definitely use them again.

25 May 2017
Unprompted review
Rated 5 out of 5 stars

Cyclelane helped us out massively

Cyclelane helped us out massively. A clubmate had broken his Felt B16 seat clamp in Mallorca and needed a replacement quickly. Cyclelane had the part in stock and had it to us next morning for a very reasonable overnight delivery price...

17 May 2017
Unprompted review
Rated 5 out of 5 stars

Cycle Lane - highly reccommended

Excellent staff who were good to talk to. Bike well packaged and bike checked over before delivery, nothing needed to be adjusted before riding. Really pleased with purchase.

10 May 2017
Unprompted review
Rated 5 out of 5 stars

Cycle Lane are Wheely Good - unlike this title

Cycle Lane - An excellent retailer. The ordering, the communication and advice were all excellent. Compared to other bike shops, they are significantly better value too. Highly recommend and will definitely be buying from Cyclelane again.

3 May 2017
Unprompted review
Rated 5 out of 5 stars

Cyclelane ORBEA

Excellent quick delivery, great range of quality products that you know are going to last. Only basics need to be assembled so even I could do it and great prices too. I would definitely recommend and use again 😀

4 April 2017
Unprompted review
Rated 5 out of 5 stars

Online cycle purchase

Online cycle purchase, collected in store, very good service. Bicycle assembled and adjusted to A1 standard. Will definitely use in future.

3 April 2017
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

John and the team at cyclelane are first class. Ordered a new Felt MTB for my sons Christmas and had a issue with the forks after 6 weeks. The customer service to get the bike sorted and back to me was absolutely brilliant. Recommend for any future purchases. 10/10 👍🏻

2 April 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service and a great shop to …

Fantastic service and a great shop to deal with.
John helped me find a replacement bike as the one i originally ordered was out of stock.
Was kept informed of my purchase and delivery date all the way until it was delivered.
Excellent service and great staff.

2 April 2017
Unprompted review

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