Easy website, and you can pay annual fee in one lump sum so no monthly direct debit required.Lots of options as regards what policy you choose eg. public liability, personal injury, legal expenses as... See more
Company replied
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Review summary
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Reviews shaping this summary
The main reason it was a good experience was the operative that took my call. I believe his name was Pete. Pete was very patient, polite and professional. Excellent customer care credit to you... See more
Company replied
Cycle Insurance was easy to setup and gives me the peace of mind knowing that both the bike and me are covered if anything happens. The obvious truth is to review when something happens and see ho... See more
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Smooth process and good value The Thatcham approved bike lock is seemingly a little out of date as locks now appear to have a gold, silver, bronze etc standard so as this is a stipulation of insuranc... See more
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Company details
- #7 of 10 best companies in Cycle Insurance Company
- #154 of 226 best companies in Insurance agency
- #93 of 138 best companies in Insurance company
About Cycleplan
Written by the company
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
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4.5
Excellent
4K reviews
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Good customer service great price
10 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Customer service is dreadful
Customer service is dreadful - anytime you send an email, a reply or quick question to an existing chain, then your message joins the back of the queue and they reply in 5 days. I had to message the Cycleplan linkedin account to beg for someone to reply. The entire process took ages, only reason the review isn't one star is because they actually paid some money eventually. AVOID
9 February 2025
Unprompted review
Reply from Cycleplan
Hi Lewis, thank you for taking the time to leave us a review.
We’re sorry to hear about your experience and we understand how frustrating delays can be and we apologise that our response time fell short here.
We’re continuing to review how we handle enquiries so we can respond more quickly, particularly during busy periods. Although the issue was resolved in the end, we recognise it took longer than it should have. I did try to have a quick look to see if I could find any correspondence which may relate to yourself in our inbox but due to the lack of information I have, I wasn't able to locate anything.
If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new so we can discuss your renewal quote with you.
Kind Regards,
The Cycleplan Team
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I have come back to Cyleplan because of…
I have come back to Cyleplan because of the competitive price
7 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
simple and easy website
simple and easy website, logical choices for cover, competitive prices
5 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
5 star service with a problem I had…
5 star service with a problem I had with me paying my bill twice . This problem was very quickly resolved in a very professional way. Thanks
5 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The service is pretty slick, but price rises are high
The service is pretty slick, and thankfully I have not had cause to claim. But the price hike this was significant, despite my 3rd year of no claims
4 February 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Bike cover and excellent value good comprehensive cover for all…
Very good comprehensive cover for all ones needs and value too 🤩👍
3 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Excellent website and fully informative
3 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I found it very easy to apply for the…
I found it very easy to apply for the bike insurance for my husband.
27 January 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Can’t fault the service!
Great delivery guy, polite and friendly, very respectful and delivered my big bulky parcel into the living room for my partner.
29 January 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Massive increase on last years policy…
Massive increase on last years policy so shopped around and found like for like for cheaper ….. with yourselves . Stop doing this !
30 January 2026
Reply from Cycleplan
Hello Angela, thanks for taking the time to leave us a review.
I am sorry to hear that you feel this way, our prices may not be for everyone but we would always encourage our customers to contact us if they feel this way so we can discuss it further and see what we can do.
Just to clarify, the cheaper price you’re referring to is due to our special introductory offer for new customers, you will have received this during your first year with us. This is why the discounted rate is shown on our website for new members.
When your policy comes up for renewal, the discount will unfortunately end, as it’s only available for the first year. This is because our underwriters provide this offer exclusively to new members, and after that initial period, the policy moves to the standard pricing.
If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new so we can discuss your renewal quote with you.
Kind Regards,
The Cycleplan Team
👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
28 January 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple to set up and keen price when…
Simple to set up and keen price when compared to other specialist insurers
27 January 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great insurance product reasonably…
Great insurance product reasonably priced and great peace of mind to have
27 January 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Renewal quote significantly more than…
Renewal quote significantly more than first year and wouldn’t budge when I contacted them - so cancelled policy - no customer service
29 January 2026
Reply from Cycleplan
Hi Craig, thank you for taking the time to leave us a review. I’m really sorry to hear about your experience and I completely understand how frustrating this must have been.
I can see that you spoke with my colleague Alicia, who did everything she could to look at the available options for your renewal. On this occasion, the renewal price offered was the best we were able to provide. Due to price capping rules, applying an additional discount would have actually increased the price, which meant there were no further changes we could make.
I appreciate that this isn’t the outcome you were hoping for. Unfortunately, when price capping applies, it can limit how much flexibility we have with discounts, even when we’d like to do more to help.
I’m sorry we weren’t able to offer you a better price this time, but I do hope you’ve since been able to find cover that works for you.
If you’d like to discuss this further or need any additional support, please feel free to contact us via https://help.cycleplan.co.uk/hc/en-gb/requests/new and one of our advisors will be happy to help.
Kind regards,
The Cycleplan Team
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very good customer service from…
Very good customer service from friendly professional staff. Good value premiums and easy on line quote processes. A nice touch is the refer a friend scheme.
Highly recommended, I hope I never have to claim, but the policy gives good peace of mind if you have to.
22 January 2026
Excellent service from Josh
21 January 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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