Easy website, and you can pay annual fee in one lump sum so no monthly direct debit required.Lots of options as regards what policy you choose eg. public liability, personal injury, legal expenses as... See more
Company replied
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Review summary
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The main reason it was a good experience was the operative that took my call. I believe his name was Pete. Pete was very patient, polite and professional. Excellent customer care credit to you... See more
Company replied
Cycle Insurance was easy to setup and gives me the peace of mind knowing that both the bike and me are covered if anything happens. The obvious truth is to review when something happens and see ho... See more
Company replied
Smooth process and good value The Thatcham approved bike lock is seemingly a little out of date as locks now appear to have a gold, silver, bronze etc standard so as this is a stipulation of insuranc... See more
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Company details
- #7 of 10 best companies in Cycle Insurance Company
- #154 of 226 best companies in Insurance agency
- #93 of 138 best companies in Insurance company
About Cycleplan
Written by the company
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
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4.5
Excellent
4K reviews
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Quick access to all the information…
Quick access to all the information which were necessary and swiftly processed
2 March 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Friendly professional staff
Friendly professional staff. Very helpful, nice to be able to set it up over the phone, Jake who I dealt with brilliant
26 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy follow guidelines to follow when…
Easy follow guidelines to follow when getting the quote.
25 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Good solid insurance for my bike .
Good solid insurance for my bike .. Good and easy process
11 July 2025
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Bicycle insurance for cowboys.
Brought Insurance November 2025. My wife noticed 2 payments had come off in January and cancelled one of the DDs. Today I have received 3 letters threatening legal action if I don't pay the £7 due this month. Poor show, and now demanding £25 default sum and threatening a default notice.
24 February 2026
Unprompted review
Reply from Cycleplan
Hi Bruce, thank you for leaving us a review, and we’re very sorry to hear about the confusion surrounding your payments.
We understand how frustrating these situations can be, but once a Direct Debit is cancelled this can cause issues with the agreement, I would suggest if you have any issues with payments to contact the company first to discuss before taking it upon yourself to cancel this your end.
Regarding the £25 default charge, please note that this has been requested by Premium Credit and is not a charge applied by ourselves. This charge falls within the terms and conditions of the credit agreement you agreed to when setting up your payments with Premium Credit. Unfortunately, we don’t have control over this charge, but Premium Credit will be able to provide more details on how it was applied.
To discuss this charge further, we kindly ask you to reach out to Premium Credit directly on 0344 736 9836. They will be able to assist you in resolving this matter and provide any clarification you may need.
Once again, we apologise for any inconvenience this has caused, and we appreciate your understanding. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new
Kind Regards,
The Cycleplan Team
v simple and quick to sign up online
18 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Hi Mohsen, thank you for taking the time to leave your review!
We completely understand that you haven’t had the chance to fully experience the policy yet, and we appreciate your feedback nonetheless.
If you ever have any questions or need assistance as you get started with your insurance, please don’t hesitate to reach out to us. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new so we can discuss your renewal quote with you.
Thank you again for choosing [Company Name]. We look forward to working with you!
Kind regards,
The Cycleplan Team
Competitive price with many options, but always check the small print
I found the cycle plan quote online, competitive price and also gave opt in/out options. I was able to take out the quote over the phone and contacted them on 2 more occasions. As I needed clarification on the policy. Always check the small print to know exactly what is covered especially concerning bikes and accessories over 3 years old.
13 February 2026
Reply from Cycleplan
Hi Celia, thank you for taking the time to leave a review.
We’re really pleased to hear that you found the quote competitive and that our team was able to assist you over the phone when you needed clarification. Providing flexible cover options and clear support is very important to us.
You’re absolutely right that checking the policy wording is essential, particularly regarding cover limits and how items such as bikes and accessories over a certain age are treated. We always encourage customers to review the full terms and conditions and to contact us if anything needs explaining, we’re more than happy to help.
If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new
Kind Regards,
The Cycleplan Team
Cycleplan - a good ebike insurance.
Cycleplan was very easy to use to purchase ebike insurance.
Very good prices offered & a comprehensive range of cover on offer.
A decent ebike & PLI cover without breaking the bank!
14 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
very easy to get the insurance needed…
very easy to get the insurance needed and very helpful
12 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Couldn't have been more straight forward
Couldn't have been more straight forward. Handled the claim for non repairable damage to my bike frame and presented with the evidence, receipts etc. paid the full amount promptly. Couldn't fault them.
16 January 2026
Unprompted review
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
excellent service as usual
10 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy application process for fit for…
Easy application process for fit for purpose product.
11 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to use and quick to set ip
9 February 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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