I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. Honest, transparent and quick to respond. They told me a bike wasnt available and offered alternative options or a refund, and i got refunded instantly, no questions asked.... See more
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.4
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great bicycle
Overall, we are happy with our purchase from Cycle Souq. Great bicycle (spartan) and Good value for money! The staff were responsive and professional.
8 June 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're delighted to hear that you're happy with your purchase of the Spartan bicycle. If you need any further assistance, please feel free to reach out.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback! We apologize for any inconvenience it may have caused. We strive to keep our customers informed by sending automatic updates via email and WhatsApp and making a call one day before delivery. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for bringing this to our attention!
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback! We're glad to hear that you found our product overall good. We apologize for any inconvenience caused by the assembly process. We're pleased to inform you that we have already addressed and resolved the issue during your call with our customer service team. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
The CycleSouq Team
Quality of the item is good at a…
Quality of the item is good at a reasonable price plus a very responsive team. Will definitely reorder ☺️
13 May 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're pleased to hear that you're happy with the quality of the item and our reasonable prices. It's wonderful to know that our team was responsive to your needs. We look forward to serving you again! ☺️
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback. We strive to maintain high standards of credibility and quality in all our products and services.
If you have any specific concerns or need further assistance, please feel free to reach out to us. We're here to help and ensure you have a positive experience with CycleSouq.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback. We strive to maintain high standards of credibility and quality in all our products and services.
If you have any specific concerns or need further assistance, please feel free to reach out to us. We're here to help and ensure you have a positive experience with CycleSouq.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback. We strive to maintain high standards of credibility and quality in all our products and services.
If you have any specific concerns or need further assistance, please feel free to reach out to us. We're here to help and ensure you have a positive experience with CycleSouq.
Best regards,
The CycleSouq Team
Very bad experience and disappointing
Very bad experience and disappointing. After 6 days of waiting when the bicycle arrives its defective, I reached out to their customer service immediately they told me that they dont available maintenance and I need to wait 1 more week for the availability of their maintenance other refund my money. after 4 days the maintenance arrived and he confirmed that the bicycle had manufacture defect and he collected it. Now I need to wait 5 to 6 days for the refund. Extremely bad customer service.
13 May 2024
Unprompted review
Reply from CycleSouq.com
We apologize for the disappointing experience you had. We understand your frustration with the delay and the defective bicycle.
Our technician visits can vary depending on the volume of orders, and unfortunately, there was a delay due to high volume of orders. When it comes to refunds, the process is dependent on the banks and typically takes 5 to 7 working days, which is beyond our control.
We appreciate your patience and understanding during this time. Your feedback is valuable to us, and we are working on improving our services to prevent such issues in the future.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback. We strive to maintain high standards of credibility and quality in all our products and services.
If you have any specific concerns or need further assistance, please feel free to reach out to us. We're here to help and ensure you have a positive experience with CycleSouq.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback. We strive to maintain high standards of credibility and quality in all our products and services.
If you have any specific concerns or need further assistance, please feel free to reach out to us. We're here to help and ensure you have a positive experience with CycleSouq.
Best regards,
The CycleSouq Team
Creditability & quality
28 April 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback. We strive to maintain high standards of credibility and quality in all our products and services.
If you have any specific concerns or need further assistance, please feel free to reach out to us. We're here to help and ensure you have a positive experience with CycleSouq.
Best regards,
The CycleSouq Team
The BEST service
The BEST service! A critical component on my bike broke down and I’m a few weeks away from my first Ironman. Ordered my new item on CycleSouq and they got it delivered it to me so fast which was amazing because I just can’t afford gaps in my training right now.
Highly recommended!
1 May 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your fantastic feedback! We're thrilled to hear that we could help you get back on track quickly, especially with your first Ironman just weeks away. We understand how crucial it is to maintain your training schedule, and we're glad we could deliver your item swiftly.
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
Best of luck with your Ironman training!
Best regards,
The CycleSouq Team
Slow with poor communication
Summary:
- Slow delivery
- No delivery estimates.
My first time using Cycle Souq. During the order process there didn't seem to be any estimate of when delivery would be made, after a few days I emailed Cycle Souq and asked for an estimated delivery date. After a few days they responded. The estimated delivery was 11 days from order. This is pretty slow for a local provider. Then the rains in Dubai hit and no updated estimate of delivery was provided even after I requested it. 2 days of heavy rain caused a further 7 day delay. Maybe this was understandable depending on the damage they may have suffered but no information was provided so...who knows.
24 April 2024
Unprompted review
Reply from CycleSouq.com
We apologize for the inconvenience and frustration caused by the slow delivery and lack of delivery estimates. It's certainly not the experience we aim to provide our customers.
We understand your concern regarding the lack of communication about the delivery timeframe, and we apologize for any confusion this may have caused. We always strive to provide clear and timely updates to our customers.
Regarding the delay due to heavy rains in Dubai, we understand your frustration. While such unforeseen circumstances can affect delivery schedules. Your feedback is valuable to us, and we will use it to improve our processes and communication moving forward. We appreciate your patience and understanding in this matter.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.
Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused.
Best regards,
The CycleSouq Team
I usually order hydration drinks in…
I usually order hydration drinks in large quantity to Saudi Arabia from cycle Souq. There service had been excellent with fast shipping and excellent customer service.
10 April 2024
Unprompted review
I have ordered my watch in 6 April
I have ordered my watch in 6 April, express delivery 2 to 4 days, after 9 days still do not know where my order is. I wrote to customer service but even no answer
Completely a horrible experience
6 April 2024
Unprompted review
Reply from CycleSouq.com
We sincerely apologize for any inconvenience caused by the delay during the EID holidays. We strive to provide transparent communication with our customers, and we appreciate your understanding of this matter.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Thank you for your patience and cooperation.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
We're thrilled to hear that your son loved his mountain bike! Thank you for sharing your positive experience and for giving us a 5-star rating.
If you have any more orders or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help!
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your positive feedback! We're glad to hear that you received the correct item and that you're satisfied with our packaging and delivery service.
If you have any more orders or any questions in the future, please feel free to reach out. We're here to assist you.
Thanks again for choosing us!
Best regards,
The CycleSouq Team
Bicycle stand is very bad quality not…
Bicycle stand is very bad quality not working properly.
22 March 2024
Reply from CycleSouq.com
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the manufacturing defect in the bicycle stand you received.
We've taken immediate action and reached out to offer you a replacement kickstand to resolve the issue. Our goal is to ensure that you're fully satisfied with your purchase, and we appreciate your understanding as we work to make things right.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.
Thank you for your patience and cooperation.
Best regards,
The CycleSouq Team
Good experience of buying a bike
Good variety of bikes with good pricing.
The delivery was longer then 2-4 business days as mentioned in the website, but this was the only issue. Very happy with the bike
7 March 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're pleased to hear that you found our bike variety appealing and our pricing competitive.
We strive to meet our estimated delivery times but sometimes unforeseen circumstances may cause delays. We're delighted that you're happy with the bike despite this issue. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again for choosing us!
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback! We're delighted to hear that you found our service fast and reliable. Your satisfaction is our priority, and we're here to provide you with excellent service for all your future needs.
If you have any more orders or any questions in the future, please feel free to reach out. We're here to assist you.
Thanks again for choosing us!
Best regards,
The CycleSouq Team
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