I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
i bought a man city bike from KSA. it has been a bit long shipment and with no clear extracosts because of custom duties, however at the end the bike arrived. it's a beauty. the packaging was well... See more
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.3
Excellent
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Cyclesouq.com, the best online platform for any and all sports essentials
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all sports products ranging from great quality cycles (for adults and kids), to sports watches and what not. Huge thanks to Belle who is so efficient with any requests and has taken an extra mile to deliver an outstanding service which has prompted me to write a positive review, I believe she is a great asset for the company. Thank you once again Cyclesouq.com team, you guys just rock!
28 August 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the fantastic review! We're thrilled to hear you had such a great experience with our products and service. Belle will be happy to hear she made such an impact. Enjoy your ride and everything else from CycleSouq! 🚴♂️✨
Best regards,
The CycleSouq Team
Great product at a very good price
To be very honest we were a bit skeptical before ordering a cycle online as we were not sure how will it be delivered and whether we will have to assemble on our own
But when we spoke with the representative of cycle souq we got to know that the cycle will be delivered as full assembled one. Also the person was very honest and transparent in her communication and stated all facts clearly. We got a very good discount and the price we paid was way below the market price of the same product. I will highly recommend cycle souk team to everyone who is looking to buy a cycle for their loved ones…
29 July 2024
Reply from CycleSouq.com
Thank you for sharing your experience! We're glad we could ease your concerns and deliver a fully assembled cycle at a great price. Your recommendation means a lot to us. Enjoy the ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Excellent response and delivery time.
13 August 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the great feedback! We're happy you were pleased with our response and delivery time. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Teamv
Reply from CycleSouq.com
Thanks for the feedback! We're glad you liked our fast shipping and products. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Quality of product is very good
Quality of product is good delivery on time. Add tracking on order please
1 August 2024
Reply from CycleSouq.com
Thanks for your feedback! We're happy you liked the product and on-time delivery. We appreciate your suggestion about order tracking and will work on it. 🚴♀️✨
Best regards,
The CycleSouq Team
speedy delivery and ease of ordering.
speedy delivery and ease of ordering.
I like their electrolytes and order often
2 July 2024
Reply from CycleSouq.com
Thanks for your feedback! We're glad you enjoyed the speedy delivery and easy ordering process. Happy to hear you love our electrolytes too! 🚴♂️✨
Best regards,
The CycleSouq Team
The kind of response on enquiry and…
The kind of response on enquiry and delivery time was amazing. Recently I purchased 2 cycles for my kids and both are very happy with their new Spartan cycles!!
27 July 2024
Reply from CycleSouq.com
Thanks for sharing your experience! We're thrilled to hear your kids are happy with their new Spartan cycles. Enjoy the ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Very similar to amazon way of business
Very similar to amazon way of business. No pickup only delivery. What you see on their website is what exactly you get. For all cycling, bicycles and swim items I can recommend this company. Very good.
26 July 2024
Unprompted review
Everything was fast and professional.
15 July 2024
Unprompted review
Reply from CycleSouq.com
Thanks for your feedback! We're glad you found everything fast and professional. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Deal with Cyclesouq.com
Quick response on queries, friendly conversation and guidance. on time and accurate delivery.
Reasonable price and EMI plans. I recommend others riders to try once from Cyclesouq.com to experience the best service.
Thanks to cycle Souq.com team.
27 June 2024
Reply from CycleSouq.com
Thanks for the great review! We're delighted you appreciated our quick responses, friendly service, and on-time delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Good discount price and fast delivery
2 July 2024
Reply from CycleSouq.com
Thanks for the feedback! We're happy you enjoyed the discount and quick delivery. Happy cycling! 🚴♀️✨
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thanks for the kind words! We're glad you loved our product and service. Enjoy the ride! 🚴♂️💨
Best regards,
The CycleSouq Team
My experience was great delivery of my…
My experience was great delivery of my new cycle showed 3 to 4 days, but it was delivered the next day and I was very happy with such speedy delivery. The cycle was received in a wonderful condition and the delivery crew walked me through the mechanics of the cycle, and when i had a concern, it was also very quickly resolved. Aftab took care of my queries and requirements.
1 July 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the awesome review! We're thrilled you had a great experience with our speedy delivery and top-notch service. Aftab will be happy to hear he could help. Enjoy your new ride! 🚴♀️😊
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback! We're thrilled to hear you were happy with the quality and delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Delivered product as promised and on…
Delivered product as promised and on time
1 June 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're delighted to hear that your product was delivered as promised and on time. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The CycleSouq Team
Great service and timely support
Great service and timely support response.
I have been looking for the bicycle and tools for it. Cycle Souq has great variety and end of season sale, also support team reply fast and give good suggestions.
8 May 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're thrilled you had a great experience with our service and found the bicycles and tools you needed. We're glad you took advantage of our end-of-season sale and appreciated our prompt support. If you need further assistance, feel free to reach out.
Best regards,
The CycleSouq Team
I bought the Sparkle 16” Bike for my…
I bought the Sparkle 16” Bike for my daughter in April, in less than a month the bike was broken and I contacted customer service twice but no one replied to me.
23 April 2024
Unprompted review
Reply from CycleSouq.com
We sincerely apologize for the inconvenience and frustration you've experienced. Our customer service team is unavailable on weekends, which is likely why you did not receive an immediate response. However, we do get back to our customers promptly on the next working day to resolve any issues.
Please reach out to us directly at 800-CYCLE (29253) and we will prioritize resolving this issue for you. Your satisfaction is important to us, and we want to ensure your daughter's bike is in perfect condition.
Best regards,
The CycleSouq Team
Great bicycle
Overall, we are happy with our purchase from Cycle Souq. Great bicycle (spartan) and Good value for money! The staff were responsive and professional.
8 June 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're delighted to hear that you're happy with your purchase of the Spartan bicycle. If you need any further assistance, please feel free to reach out.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback! We apologize for any inconvenience it may have caused. We strive to keep our customers informed by sending automatic updates via email and WhatsApp and making a call one day before delivery. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for bringing this to our attention!
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thank you for your feedback! We're glad to hear that you found our product overall good. We apologize for any inconvenience caused by the assembly process. We're pleased to inform you that we have already addressed and resolved the issue during your call with our customer service team. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
The CycleSouq Team
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