Human company contact from the start. The office did much of the airline stuff for us. The booking, flights, transfers and hotel was absolutely top class. The hotel was immaculately kept, daily roo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked again with Cyprus Paradise this year because the agent ( I’m sure the whole team are very competent too) , Kathleen Esenil has been extremely helpful as usual , attentive , listens to what... See more
Company replied
The contact (Kathleen) at Cyprus Paradise got us through a minefield of problems with an airline's booking system. The telephone is answered by a human (!) and I was delighted and relieved by the know... See more
Company replied
Securing our holiday to North Cyprus with Cyprus Paradise has made my partner & i very happy. We'd got the place we wanted at the right price. Dealing with Diane was the best thing we've done in year... See more
Company replied
Company details
- #60 of 148 best companies in Tour operator
- #19 of 39 best companies in Tour Agent
About Cyprus Paradise
Written by the company
Discover the Mediterranean’s best kept secret with award-winning Cyprus Paradise - expertly packaging incredible holidays for 33 years giving you peace of mind!
With its 200 miles of unspoiled, enchanted coastline, over 300 days of sunshine & 9,000 years of history, Cyprus is a dream destination for relaxing on golden sands & winding down to a blissful island pace...
Cyprus Paradise offering a wide range of hotels in North & South Cyprus, all inclusive holidays & flights to Ercan & Larnaca with great prices & deals!
Contact info
1st Floor Office, 34 Great Queen Street , WC2B 5AA, London, United Kingdom
- 0208 150 6088
- customerservices@cyprusparadise.com
- cyprusparadise.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Kathleen always very efficient and…
Kathleen always very efficient and helpful on any request, very polite and patient always appreciate
11 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Paul, thank you so much for your lovely review. We’re delighted to hear that Kathleen has been efficient, helpful, polite, and patient throughout your experience—she’ll be thrilled to receive your kind feedback. We truly appreciate your continued support and from all the team at Cyprus Paradise we hope you have a wonderful holiday.
Reply from Cyprus Paradise
Hi Hasan, thank you for your feedback! We’re glad to hear you found our team very helpful. We hope you have a wonderful holiday.
Diane was extremely helpful and patient…
Diane was extremely helpful and patient highly recommended
16 November 2025
Reply from Cyprus Paradise
Hi Coran, thank you for your kind words! We’re delighted to hear that Diane was so helpful and patient during your booking. Your recommendation means a lot to us, and we’ll be sure to pass on your lovely feedback to her.
Personal service and easy to contact.
This is the 5th time I have used Cyprus Paradise and always receive a person 5 star service. They answer the phone whenever I call and always get an answer to a question. Kathleen is exceptionally helpful as are all the staff I have dealt with. I would highly recommend
1 May 2025
Reply from Cyprus Paradise
Hi Mr Drakou, thank you so much for your wonderful review and for choosing Cyprus Paradise time and time again — your loyalty truly means a great deal to us. We’re delighted to know that you consistently receive the personal, 5-star service you deserve, and that reaching us has always been easy and reassuring. Your kind words about Kathleen and the rest of our team are sincerely appreciated; we’ll be sure to share them.
Thank you again for recommending us so highly — we look forward to welcoming you back on your next holiday!
I have used Cyprus paradise previously…
I have used Cyprus paradise previously for a holiday. So I was so pleased before so I decided to book with them again.
Thank you Diane for all your help & communication. You were great
10 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Gulen, thank you so much for your lovely review and for choosing Cyprus Paradise again! We truly value your continued trust in us. We're delighted to hear that Diane was able to assist you with such great communication and support — she will be thrilled to receive your kind words. We wish you a wonderful holiday and look forward to welcoming you back again.
Two hours redeemed!
Changed my stopover to reduce my waiting time by two hours. This was done without my asking!
13 November 2025
Reply from Cyprus Paradise
Hi Iain, thank you for your kind review! We’re delighted to hear that your stopover was adjusted to reduce your waiting time — even better that it was taken care of without you needing to ask. Our team always aims to make your journey as smooth and comfortable as possible, and we’re pleased this small change made a positive difference. We hope you have a wonderful holiday.
Easy to use website
Easy to use website, great prices & Diane was very helpful. 👍
6 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Kim, thank you for sharing your feedback again! We’re delighted to hear you found our website easy to use, our prices great, and that Diane was so helpful. We’ll be sure to pass on your kind words to her. We hope you have a fabulous holiday.
quick response to shange of flight
1 November 2025
Reply from Cyprus Paradise
Hi Dinah, thank you for your feedback! We’re glad we could respond quickly and assist with your flight change. Wishing you a smooth and enjoyable trip!
Excellent experience first time using this company
First time booking with this company,
Kathleen, the travel advisor was very helpful on the phone and due to the fact that she lives in Cyprus was knowledgeable regarding the hotel and area,
Already looking forward to visiting Northern Cyprus next September!
6 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Jane, thank you so much for your wonderful feedback! We’re delighted to hear that your first experience booking with us was such a positive one. Kathleen will be so pleased to know her local knowledge and assistance helped make your plans easier. We truly appreciate your kind words and look forward to welcoming you to beautiful Northern Cyprus next September!
Holiday ruined
The company really needs to do their research when it pairs up with holiday resorts so that the end user does not have cause for complaint. The holiday was fully inclusive oh not just that it was ultra inclusive yet there were not enough service staff on the ground to deal with the influx of regular holiday makers. The casino however was immensely well staffed. Cyprus Holidays rep did come by and was very helpfull but overall they need to get their information correct construction site from almost all angles of the hotel not a very nice stay.
8 June 2025
Reply from Cyprus Paradise
Dear Mrs Goktas, thank you for taking the time to share your feedback. We are genuinely sorry to hear that your holiday did not meet expectations. Our aim is always to provide accurate and up-to-date information about all our featured hotels, and we regret that you were disappointed with certain aspects of your stay. While our local representative was on hand to assist in resort, if you felt that the matter was not fully resolved, we do have a formal complaints procedure in place — as stated in our booking terms — which asks customers to write to our Customer Services team within 28 days of their return. We can see your booking was made directly through our website five months ago, and we would very much like the opportunity to look into your concerns further if you have not already contacted us. Please email customerservices@cypruspremier.com with your booking reference so that we can review this in more detail. There was no construction work taking place within the hotel itself. As per our Terms and Conditions, we are not liable for any building or renovation works taking place nearby. Northern Cyprus permits construction activity by law, and unfortunately, this is beyond our control .We do value all customer feedback, as it helps us maintain the high standards we strive to offer and work with our hotel partners to make improvements where needed.
Really great knowledgable staff
Really great knowledgable staff, everything at the hotel was as described, and would absolutely use them again
22 October 2025
Reply from Cyprus Paradise
Hi Vittorio, thank you so much for your kind feedback. We’re delighted to hear that you found our team knowledgeable and that everything at your hotel was exactly as described. It’s wonderful to know you’d absolutely choose to travel with us again — we truly appreciate your trust and support. We look forward to welcoming you back for another fantastic Cyprus Paradise holiday soon.
Booking with Cyprus Paradise is super…
Booking with Cyprus Paradise is super easy! The staff are so helpful, efficient, and very friendly!! As a returning customer they know me by name, and I value the continuity of being able to talk to the same person I’ve booked with if at a later date I have any questions . This time it is Kathleen
24 October 2025
Unprompted review
Reply from Cyprus Paradise
Hi Jane, thank you so much for your lovely review and for being a loyal returning customer. We’re delighted to hear that you find booking with Cyprus Paradise so easy and that our team continue to provide helpful, efficient, and friendly service. It’s wonderful to know that Kathleen was able to assist you again — she’ll be so pleased to read your kind words. We truly appreciate your continued trust and look forward to arranging many more memorable holidays for you in the future.
First class service from Diane
28 October 2025
Reply from Cyprus Paradise
Hi Chris,Thank you so much for your kind feedback. We’re delighted to hear you received first-class service from Diane — she will be so pleased to know she helped make your experience such a positive one. We truly value your support and look forward to assisting you again with your next Cyprus Paradise holiday.
Holiday was great
Holiday was great. Hotel was even better than we’d expected. Transfers to and from airport were very comfortable. The price we paid was very good.
The one disappointment was our rep. The excursions we wanted to do were not available and she was unable to advise on alternatives. We ended up doing these with local companies. I had to chase her up to find pick up time for hotel pick up to airport.
I would definitely use Cyprus Paradise again
8 May 2025
Reply from Cyprus Paradise
Hi Diane, thank you so much for taking the time to share your feedback. We’re delighted to hear that you had such a great holiday and that your hotel and transfers exceeded expectations. It’s also lovely to know that you found your holiday to be excellent value for money. We’re truly sorry to learn that you were disappointed with the level of support from your resort representative. Please note that excursions are dependent on minimum numbers, which can occasionally affect availability during certain periods. Your comments have been shared with our management team to ensure this is reviewed and improved moving forward. We really appreciate your kind words and are so pleased that, despite this, you would choose to travel with Cyprus Paradise again. We look forward to welcoming you back for another wonderful holiday soon.
My experience with this company was…
My experience with this company was very professional very warming in fact I will definitely be reaching out to them for another family holiday
14 October 2025
Unprompted review
Reply from Cyprus Paradise
Hi Paul, thank you for your kind words! We’re so pleased to hear you found your experience with us both professional and welcoming. It’s wonderful to know you’re already thinking about booking another family holiday — we’d be delighted to help you plan your next getaway!
Diane took great care of us
Diane took great care of us, the holiday was an absolute bargain as well. Everything was smooth, highly recommended
8 September 2025
Reply from Cyprus Paradise
Hi Tim, thank you so much for your lovely feedback! We’re delighted to hear that everything went smoothly and that you found your holiday to be such great value. It’s wonderful to know Diane took great care of you — she’ll be so pleased to receive your kind words. We truly appreciate your recommendation and look forward to welcoming you to North Cyprus.
We spoke to Diane who was extremely…
We spoke to Diane who was extremely helpful and friendly.
23 October 2025
Reply from Cyprus Paradise
Hi Chris, thank you so much for your kind review. We’re delighted to hear that Diane was able to assist you and made your booking experience such a pleasant one. We’ll be sure to pass on your lovely comments to her. We hope you have a fabulous holiday.
Reply from Cyprus Paradise
Hi Aziz, many thanks for posting a 5* review, we are happy to hear you received very good service. From all the team at Cyprus Paradise we wish you a wonderful holiday
Reply from Cyprus Paradise
Hi Pete, thank you for your kind words. We’re delighted to hear you found everything prompt, professional, and pleasant, and we look forward to welcoming you back to the Pia Bella in 2026.
Reply from Cyprus Paradise
Hi Peter, thank you for your lovely feedback. We’re so pleased to hear the booking process was smooth and met your expectations. We hope you have a wonderful experience in North Cyprus.
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