Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Terry at Chadstone was brilliant at explaining the features and operation of the drone. He did so very clearly and in a manner that could be understood by elderly non tech savvy people. He was not onl... See more
Received knowledgeable local support and offered small discount for care package of drone. Excellent and good piece of mind communication great. Was able to answer questions pronto; so confident lif... See more
I crashed my Neo 2 drone on overhead electric wires The drone ceased to work I followed all the instructions using the App. It was just before Christmas shutdown. The communication from DJI was nothin... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
D1
Written by the company
- Premium service without the premium
- At D1, we want you to shop with confidence knowing that you will get local support and service with your purchase alongside the best price. We're more than pushing volume and boxes, we want to ensure you get a full 360 experience with your purchase, hence we have introduced and implemented pre-sales, after-sales, repairs, maintenance, trade-ins, rentals and our famous new pilot experience.
Free shipping over $199!
Rentals | Repairs | Trade-Ins | Training | Maintenance & More!
Get more for your money with D1 with their exclusive services such as rentals, repairs, trade-ins, training and events. Contact us today to learn more!
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.5
Excellent
3K reviews
Replied to 30% of negative reviews
Typically replies within 1 week
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An easy process to order and delivery…
An easy process to order and delivery was fast. Packaged really well too!
11 August 2025
Be aware with free VIP service
Be aware! I bought a new Osmo Action 5 pro and received the VIP service for free with the order. That's where they set up the device prior to shipping. That's all very kind. However, when I received the device it was already bound to another DJI account which means that I cannot bind the device to my account.
It has been 3 days of back and forwards with their customer support and still no solution. I also reached out to the official DJI store and they confirmed that the device is already bound to a different email address. However, because of date protection they are not allowed to provide my with the email that is bound to.
It's been insane and hope the D1 store will figure something out soon. Otherwise the device is going back.
9 April 2026
Great service in the end
It was disappointing that the camera failed after minimal use and that, at first, they wanted me to pay full replacement cost. On the other hand, it was great that they then agreed to replacement without cost, including postage.
7 April 2026
Just Great!
Very pleased. It arrived a couple of days after purchase. There was no one home so it went to post office. But this was good as it was placed in a secure collection box rather than require queing etc..
9 April 2026
Staff are very helpful professionals…
Staff are very helpful professionals and polite.
They seem to be very knowledgeable.
Definitely shop there again.
7 April 2026
Great service can't recommend enough…
Great service can't recommend enough A++++++
17 April 2026
Unprompted review
Extremely rude delivery service
Extremely rude delivery service
Very annoyed to have to do one flight
Of stairs .
I politley asked how big is the box
he responded "come down and have a look"!!!
He also added " don't you have a husband!!!!!!
Extremely rude
The people in the store
Especially the manager
failed to address a promised they
made ....I was promised if What I had purchased was not delivered by the
7th April I would be given a full refund.
I returned the following day and was denied this outcome...
The manager would not give me back my original copy of my purchase which I had given to her I demanded it back as it is my only
Proof of purchase ...I told her take a pic ture of it and she replied if I walk
out with the receipt she would
she would not stop the item to be
delivered!!!!
I told her there was evidence that
I was promised a refund they have
Security vedios....she replied no audio!!!!
2000 dollars purchase ...time lost
time taken off work family trying to
help with a late delivery.
I endeavoured to call the store no answer....I left messanges for a call
back as well as trying to ring several
numbers in melboure to see the status off the delivery..
As a senior person I felt I had no voice ... it's very disappointing that
they just don't care I can only speak
of my experience.
2 April 2026
Reply from D1 Store
Hi Dalia,
Thank you for taking the time to share your experience — we're truly sorry to hear about the difficulties you've encountered, and we want to address each part of your feedback directly.
Regarding the delivery driver's conduct: the comments you described are completely unacceptable, and we sincerely apologise that you were made to feel that way. However, we do need to be transparent — our deliveries are carried out by Direct Freight Express, an independent courier company. We have no authority over their staff's behaviour, and we'd strongly encourage you to raise a formal complaint directly with Direct Freight so it can be addressed at their end. We're happy to provide their contact details if needed.
On the delivery timeframe: we completely understand your frustration, especially over the Easter period. We want to be upfront — we did attempt to recall the shipment during the Easter period, however by that point it had already been processed and was staged for delivery, making a recall no longer possible. Our records show the courier was instructed to collect on the 2nd of April, but the actual pickup didn't occur until the 7th — that delay was outside our control. It was then delivered on the 9th, which was prompt. We recognise that doesn't make the outcome any less inconvenient for you, and we're sorry.
Regarding your refund: Our standard policy requires goods to be returned before a refund is processed — this protects both parties and ensures the process is completed correctly. If the item is still unopened, you're welcome to return it either in-store or by sending it back to us, and we will process your full refund promptly upon receipt.
Please don't hesitate to contact us directly at support@d1store.com.au and we'll make sure this is handled with the attention it deserves. Over the easter period, our offices were also closed, which did not help your situation when contacting us.
We're sorry this experience fell so far short of what you deserved as a customer.
- D1 Team
Ease of information
Ease of information, made me change my decision on the initial drone I was going to purchase, went for a more suitable package that was significantly better for my desired tasks.
The payment portal was quick and easy to use with a number of various options.
The tracking details supplied were amazing.
10 March 2026
The products arrived before the due…
The products arrived before the due date. Very happy with the performance of the product and the quality.
2 April 2026
quick, easy ordering and delivery
everything was received as stated and in the delivery time-frame .
31 March 2026
Outstanding service from the D1 store!
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received very quickly, will be back to shop with them again!
31 March 2026
Great price (drone was on special)
Great price (drone was on special). Drone works really well. Nive video quality. Easy to use.
29 March 2026
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