D1 Store Reviews 

From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product only to find it was a bit too complicated for us (seniors) and I was extremely impressed how they accepted our return of the item and recommended a camera that suited us the best (which we purchased). I would highly recommend this company as their staff are the key to being a great business.

Very supportive team.

I just want to say a massive thank you for the after sales care I received. Ralph and his team went above and beyond to help me with an issue I had after purchasing our first drone. They were quick, efficient, and made the process really simple. Thank you so much! I highly recommend!

am extremely disappointed with my experience purchasing directly from the DJI Online Store.
I ordered a DJI Osmo 4 Adventure Bundle expecting the prompt service that many people had recommended. Instead, my order sat unprocessed for over a week with no meaningful updates. I had to contact customer support twice just to find out what was happening, and even then I received little more than generic responses.
If the item was out of stock or there was going to be a delay, I would have appreciated honest communication. Keeping customers waiting without any proactive updates is simply poor customer service.
The product itself may be excellent, but the buying experience has left a lot to be desired. Based on this experience, I would think twice before ordering directly from DJI again and would recommend others consider purchasing through a local retailer instead.

I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased within 48 hours of activating the drone. Being a beginner, I was keen to purchase a plan, so I went through the post-48-hour verification process. The process was simple and a DJI representative reached out to me promptly to confirm I was eligible. I followed the simple instructions and was able to purchase and activate a Care Refresh 2-Year Plan. This gives me the comfort and confidence to get the most out of my new drone. Thank you.

Fast service

Very prompt attention to my DJI Care Agreement problem, resolved in 2 days without any fuss. Thanks!

very quick and efficient with a minimum of effort

I contacted the team, looking for some help. They didn’t have an “off the shelf” solution- but Dray went above and beyond to help me out!

Fast and prompt service

Expertly and efficiently dealt with.

They've always done a good job and as a bonus you can contact them relatively easily.
I've used, and will continue to, them,

Great service and quick delivery!

D1 Store offered competitive pricing by beating another store advertised price.
My purchase was processed quickly (DJI Air 3S), packaged extremely well to eliminate transport damage and arrived sooner than expected.
Customer service was quick to respond to my initial email enquiry (within 5 minutes!!!) and continued to keep me informed throughout the purchase process.
Overall, a very happy customer. I can recommend.

Quick delivery. Excellent products.

I have not been able to fly and I can't set it up to fly my phone is not compatible 😩

Great experience with the D1 Store customer care team. I have not needed to use the Care Refresh service for repairs or replacements yet but I did need to reach out for assistence with activating and pairing the service and I recieved fast and comprehensive help which bodes well.

After a crash the gimbal was stuck. D1 replaced the mini 5 pro drone for an attractive price in a short time. I am very happy with their service. Shipping was fast and communication easy. I’m fully satisfied with their service and can only recommend their service.