Overall I was very happy with the mirror I ordered and it fills the space perfectly. The delivery was very good and ahead of schedule. The only reason it’s not five stars is that there is a slig... See more
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Review summary
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Very good quality furniture at a very reasonable price. However it was quite tricky and time consuming to put together. We also thought the drawers and bedside tables were on the low side so we bought... See more
The experience of using Daals has been excellent. Renz (customer services) quickly turned around the change in delivery (to express) and Ian and Mikey have just delivered first thing this morning… jus... See more
Daals furniture is always of such good quality and the designs can be both modern and retro, fitting into all types of decor. My wife and I have bought several items over the last couple of years. Wha... See more
Company details
- #307 of 400 best companies in Home Furniture Shop
- #43 of 62 best companies in Office Furniture Shop
- #54 of 78 best companies in Outdoor furniture shop
Written by the company
Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!
Contact info
17 Bayton Road, CV7 9EJ, Exhall, United Kingdom
- 02477180023
- customerservice@daals.co.uk
- daals.co.uk
4.3
Excellent
57k reviews
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Great customer service once again from…
Great customer service once again from the lovely Daals team.
A special thank you to Dan and Dave who assisted me very kindly with putting the delivery exactly where I needed it. Being 7 months pregnant it was greatly appreciated.
22 May 2026
Unprompted review
The quality of the furniture is…
The quality of the furniture is outstanding. Great selection. Delivery service good.
11 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I paid £1400 for a damaged sofa
I paid £1400 for a sofa, and when it arrived it had two huge lines running across it from top to bottom — one of them honestly looked like it had been cut into the fabric. I waited a few days hoping the marks would disappear, but they never did.
When I contacted customer service with photos, their response was basically telling me to buy a brush and brush the sofa regularly because these were supposedly “transit lines caused during packaging and transportation.” That is absolutely ridiculous. If I’m paying £1400 for a sofa, I do not expect to receive something that looks damaged or defective and then be told to fix it myself.
This company is clearly selling faulty products and making excuses instead of taking responsibility. Honestly, if I had read these reviews beforehand, I would never have bought from them. I will never purchase anything from this company again.
Please avoid buying from them, and definitely do not buy without seeing the furniture in person first if you have a chance.
13 May 2026
Unprompted review
Reply from daals
Hi Lavin,
Thank you for taking the time to share your feedback with us. We are very sorry to hear about the condition of your sofa upon delivery and understand how disappointing this must have been, especially after such a significant purchase.
We would also like to apologise if our previous response caused any frustration. Requesting photos and videos is part of our standard process when investigating all issues reported to us, as this helps us assess the concern accurately and determine the most appropriate resolution.
In your particular case, the marks visible on the velvet fabric may potentially be transit or pressure marks caused during packaging and transportation. Velvet is a delicate material that can naturally show shading, pressure lines, or pile movement after being compressed in transit. Regular maintenance using a soft upholstery brush can often help restore the fabric’s appearance by lifting and realigning the velvet pile.
However, we completely understand your concerns and appreciate that this was not the experience you expected when receiving your sofa.
Please rest assured that we will continue communicating with you via email, as we have been doing, and we will assist you throughout the process until the matter is fully resolved.
Thank you again for bringing this to our attention, and we appreciate your patience and cooperation.
Kind regards,
Mike
10/10 products great quality…
10/10 products great quality instructions understandable communication clear.
So pleased next week will get a second also purchased the best mattress and well worth the money firm with enough give to make it feel comfortable everyone that sat on it said it’s perfect.
22 May 2026
Unprompted review
High quality and good service
I ordered a king size bed, High quality fabic and frame is also well fitted.
The service is really good with handling customer issues and ne delay.
I asked them to get my garage key and put the item inside while I was at work then put the key in the letter box and Eric and Scott the delivary staff members did exactly that.
Also I want to thank Keiron from customer service for his help.
22 May 2026
Unprompted review
Nice item, broke 2nd use
The item arrived a week earlier than expected which is great in time fir a sunny Bank Holiday.
A few of the beads are attached unevenly, which we could live with. But on the second use, the handle failed, rendering the parasol useless as a sun shade as it just falls back down
I contacted customer service by email to request a replacement and am now being told that my email address - my only email address, and the one to which they even sent order confirmation, doesn't match their records so they can't deal with my complaint.
What began as a loyalty purchase based on prior good experience (4th large purchase) has now degerated to a very poor quality.
7 May 2026
Reply from daals
Hello Suzanne,
Thank you for bringing this to our attention, and we sincerely apologise for the experience you’ve had.
We’re very sorry to hear about the issues with the parasol handle and the confusion regarding your email address. We understand how disappointing this must be, especially as a loyal returning customer, and we apologise for the mix-up that occurred during the handling of your complaint.
Please be assured that we are committed to resolving this matter for you as quickly as possible. Our team will continue communicating with you via email to ensure this is properly taken care of.
We truly appreciate you giving us the opportunity to rectify the situation, and we value your continued support and previous purchases with us.
Best regards,
Mike
Ordered various garden furniture…
Ordered various garden furniture including a sofa and dining table. Can’t fault the quality for the price paid. Would recommend to people.
22 May 2026
Unprompted review
Great quality products and a great…
Great quality products and a great service,
We highly recommend Daals
14 May 2026
Delivering Callum
Delivering Callum, absolute legend! Proper guy so so nice handled and delivered with care and listened to my concerns. 5 stars because of him make sure he gets this!
Rhiannon
22 May 2026
Unprompted review
Great online ordering platform
Great online ordering platform, quick no fuss delivery with time slot given and met, polite capable driver and super product. Very happy customer
22 May 2026
Unprompted review
Drivers Dave and Dan very helpful
Drivers Dave and Dan very helpful . Turned up on time and very helpful and courteous
21 May 2026
Unprompted review
Fantastic delivery team
15 May 2026
Excellent cheerful delivery driver
Excellent cheerful delivery driver. Pleased with quality of patio set. Practical & comfortable.
Thank you
15 May 2026
Received the product without nuts and…
Received the product without nuts and bolts. I emailed to say I had bought them else where but pointed it out and received a rude email back almost accusing me of lying although I was not after any compensation. I would recommend not to buy from this company. Poor poor quality and service. Much better places to buy from.
15 May 2026
Reply from daals
Hi David,
Thank you for your feedback. We are sorry to hear about your experience, as this is certainly not the impression we want to leave with our customers.
As part of our support process, we do request photos and additional details so we can properly investigate and provide the most appropriate resolution. In your case, we asked you to identify which parts you believed were missing, as there are multiple types of bolts included with the outdoor set. Without photos or clarification, it would have been difficult for us to determine exactly which items were needed.
It was never our intention to make you feel as though we were questioning your honesty, and we sincerely apologise if our communication came across that way. We are glad to hear that you were eventually able to find the correct parts.
We appreciate your feedback, as it helps us improve both our products and our customer service experience moving forward.
Best regards,
Mike
Beautiful parasols and I knew exactly…
Beautiful parasols and I knew exactly when they were being delivered, and the delivery men were lovely.
8 May 2026
Quality & exceptional design
Daals furniture is always of such good quality and the designs can be both modern and retro, fitting into all types of decor. My wife and I have bought several items over the last couple of years. What makes it even better is the delivery service. Professional, courteous, on time and very careful - these people are probably the only physical touch point with end customers and they, pardon the pun, really deliver.
15 May 2026
Excellent and super quick delivery with…
Excellent and super quick delivery with very respectful delivery team when delivering goods. The purchase is a good quality solid product. Would definitely advise other custom, as throughout my enquiry/communication the team at Daals were very attentive without delay.
15 May 2026
Unprompted review
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