Overall I was very happy with the mirror I ordered and it fills the space perfectly. The delivery was very good and ahead of schedule. The only reason it’s not five stars is that there is a slig... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good quality furniture at a very reasonable price. However it was quite tricky and time consuming to put together. We also thought the drawers and bedside tables were on the low side so we bought... See more
The experience of using Daals has been excellent. Renz (customer services) quickly turned around the change in delivery (to express) and Ian and Mikey have just delivered first thing this morning… jus... See more
Daals furniture is always of such good quality and the designs can be both modern and retro, fitting into all types of decor. My wife and I have bought several items over the last couple of years. Wha... See more
Company details
- #307 of 400 best companies in Home Furniture Shop
- #43 of 62 best companies in Office Furniture Shop
- #54 of 78 best companies in Outdoor furniture shop
Written by the company
Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!
Contact info
17 Bayton Road, CV7 9EJ, Exhall, United Kingdom
- 02477180023
- customerservice@daals.co.uk
- daals.co.uk
4.3
Excellent
57k reviews
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Shah was very helpful
25 May 2026
Unprompted review
Amazing service and communication
Amazing service and communication. I got my delivery date wrong and 10 minutes before my scheduled delivery time I was able to speak to a customer service representative who was professional and understanding. He was able to amend my delivery preference and ensured my delivery was made. 5 stars also to my delivery driver who agreed to put the delivery in my garden as requested. Top marks alll round. Thank you guys!!!!!
25 May 2026
Unprompted review
The delivery ran so smoothly
The delivery ran so smoothly. Easy trackable delivery by a great team Izzy & Ibs.
25 May 2026
Unprompted review
Excellent customer service
Excellent customer service. Made a mistake with an order and customer service fixed the issue seamlessly.
24 May 2026
Unprompted review
Great delivery (and was a few days…
Great delivery (and was a few days early which was great!). Delivery service was top notch - well communicated and well delivered!
25 May 2026
Unprompted review
I was update regularly on arrival of my…
I was update regularly on arrival of my delivery - guys were very polite and accommodating
25 May 2026
Unprompted review
Amazing delivery experience!
The chairs were beautiful and Mike / Ryan who delivered them were so helpful! Such an easy process and really happy with the service!
25 May 2026
Unprompted review
Mike and Ryan made life very easy with…
Mike and Ryan made life very easy with the delivery. Slick and simple and took care of cars on the drive. Order came really quick for such a large delivery! Thanks
25 May 2026
Unprompted review
Extremely polite and courteous
Extremely polite and courteous. Thoroughly explained why took photos on delivery. Explained if not right once opened how to contact customer service.
Both Amrit and Jason are a credit to Daals.
25 May 2026
Unprompted review
Friendly on time and informed the day…
Friendly on time and informed the day before on what time
25 May 2026
Unprompted review
Great job from Mike & Ryan with the…
Great job from Mike & Ryan with the delivery this morning
25 May 2026
Unprompted review
Easy to order
Easy to order, prompt delivery and I am delighted with my beautiful Parasol once it arrived. Good quality item.
11 May 2026
I ordered wrong sofa and noticed very…
I ordered wrong sofa and noticed very late 11pm, in live chat Red helped me a lot!
Thank you Red
24 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery was rushed/DONT USE
The delivery was rushed, the men were horrific and rude, they scratched our floor and marked our walls and when we asked them to take care they simply said ‘we can leave it outside if you want’. Will never order from here again and highly recommend others don’t. Wish to raise a formal complaint. The sofas were also marked
24 May 2026
Unprompted review
Reply from daals
Hi Thomas,
We are very sorry to hear about your experience and sincerely apologise for the upset and frustration caused during your delivery.
This is certainly not the level of service we aim to provide, as our delivery teams are usually known for being helpful and courteous.
We are also sorry to hear about the concerns regarding marks to your property and the sofas themselves.
To clarify, our delivery teams are only required to deliver items to the entrance of the first communal door/property entrance due to insurance and health & safety reasons. This policy is in place to help prevent potential property damage or personal injury during deliveries, particularly with large and heavy furniture items. These terms are outlined within our delivery information and Terms & Conditions.
That said, we completely understand your disappointment regarding the manner in which this was communicated to you, and we apologise if the interaction came across as rude or dismissive. We will deal with this internally.
Kind Regards,
Darren
I am really impressed with the quality…
I am really impressed with the quality of our new outdoor lounge set. We weren’t familiar with the brand, and knew it was a bit of a risk not being able to see it in person first, but we are absolutely thrilled with it. And it arrived only 3 days after ordering it- so much faster than we were expecting! All around everything has been excellent so far.
24 May 2026
Unprompted review
AVOID!
I purchased a wardrobe from Daals for £459.99, but it arrived with incorrect parts, meaning it could not even be assembled. I contacted customer service immediately to request replacements.
Unfortunately, the customer service experience has been extremely poor. On multiple occasions I was assured that replacement parts had been dispatched, yet nothing ever arrived.
After more than a month of repeated emails and chasing for updates, I am still no closer to a resolution. I am left with an unusable wardrobe and have still not received a refund.
I would strongly advise against buying from this shambles of a company.
24 May 2026
Unprompted review
Reply from daals
Hi Lucy,
Thank you for your feedback, and we’re very sorry to hear about your experience with your wardrobe order. We completely understand how frustrating and disappointing this situation must have been, especially after receiving incorrect parts and then experiencing ongoing delays in resolving the issue.
We sincerely apologise for the repeated inconvenience caused by the lack of progress and communication regarding the replacement parts. This is certainly not the level of service we aim to provide, and we appreciate how frustrating it must be to still be without a usable product after this length of time.
Your feedback regarding both the handling of your case and the delays in reaching a resolution will be shared with the relevant teams for urgent review. We also apologise that you have been left feeling unsupported throughout this process.
Again, we sincerely apologise for the inconvenience and frustration caused, and we appreciate you taking the time to bring this to our attention.
Kind regards,
Mike
Easy delivery!
Mike and Ryan were great, very friendly. Phoned up just before the delivery to let me know how far they were and dropped off with ease. Thank you!
22 May 2026
Unprompted review
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