DAI Leisure Reviews 

842
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and highly efficient delivery service, highlighting prompt communication and personal phone calls. Buyers deeply appreciate the smooth ordering process, wide stock range, and top-notch products provided daily. Many visitors emphasize how pleasant, helpful, and welcoming interactions are when dealing with the team. Though some reviewers were not happy with staff assistance during shop visits or experienced extended delays waiting for replacement stock. A few people also noted occasional issues concerning product accuracy, strange faults, or missing parts upon initial arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the knowledgeable and friendly team both... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting exceptional and efficient experiences during their... See more

Product

People report positive experiences with product, noting great quality items and excellent choices available.... See more

Order

Customers had positive experiences with order, highlighting efficient and easy to follow processing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from DAI Leisure, super quick ordering and confirmation of delivery date by personal phone call. Then on the Sunday morning of delivery, their fantastic driver, Paul, rang... See more

Rated 5 out of 5 stars

I just took another delivery from DAI Leisure, as always a pleasure! From ordering to delivery, first class service and communication. Driver Paul telephoned to say he was en route and 14 minutes away... See more

Rated 5 out of 5 stars

Direct human contact for a recent online purchase was a breath of fresh air. From the phone call to inform me of the delivery date and approx time to the special praise for Paul who called forty minu... See more

Rated 5 out of 5 stars

Friendly (and humorous) staff. Very helpful with purchase, which had a strange fault. Gun wildly inaccurate, which puzzled staff too. However, exchanged happily and let me test gun in their range f... See more


Company details

  1. Sporting Goods Shop

Written by the company

DAI Leisure is one of the UK's largest independent suppliers of Air Rifles, Airguns, Shotguns, Rifles and shooting equipment. Our huge store (5,000+sq ft) in Merry Hill Dudley West Midlands has a huge selection of Air Rifles, Shotguns, Firearms and shooting accessories all under one roof - with a team of firearm experts and a gun smith on hand to provide advice, repairs, servicing and aftercare.


Contact info

4.8

Excellent

TrustScore 5 out of 5

842 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(842)

222 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with this company. The driver, Paul, was amazing! He contacted me with location updates so I knew when he would be arriving and gave me very useful information regarding my order.I will definitely be ordering from here again.
Thank you.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Paul the driver

Every part of this order was an amazing experience.
From the initial order I received a call discussing my order. The delivery was set for a few days later.
The delivery driver called me and hour before arriving and he was lovely (Like most people from Dudley). I will 100% be using these guys in future! Top service.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Paul was an absolute delight

Paul was an absolute delight, really friendly and just so lovely. He called when he was 20 minutes away to give me time to be ready with ID, and was very patient when it took me longer than expected to get to the door. Also went above and beyond in terms of the fact that I’ve not long moved into this place and mentioned that I was a bit embarrassed about the various issues around the building and the general mess and chaos, and he rushed to tell me he didn’t see anything to be embarrassed about. It just really put me at ease and I’ll feel more confident going forward, which is just something I never expected to take from this experience. All in all a super smooth and pleasant delivery, and also well within the 14 day window I was advised it could take. So few companies these days will literally deliver to your door themselves, leaving out all of the hassle of delivery companies and the problems they can cause, so the fact that they have their own gent driving up and down the UK doing deliveries, and for such a reasonable cost, is genuinely amazing. I can’t recommend them enough, and I hope that you’re also lucky enough to get Paul doing your delivery :)

28 March 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service, delivery next day to the door; Paul the driver kept me updated with arrival time, and gave me some useful advice on operating my purchase; five stars, will use them again

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Made a couple of purchases from these guys. Excellent service, really efficient and quick. Delivery to London no issue and Paul the driver is fantastic. Thanks

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Well what can i say

Well what can i say - placed an order for the s/h air rifle on Saturday and was delivered on Sunday to Guildford area. Plus no postage fee, many thanks DAI esp. Elliott great to work with and honest. thanks. Andy G

7 March 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time l have used…

This is the second time l have used this company.
I highly recommend them. The guy that served me, sorry I've forgotten your name, couldn't have been more helpful. Only went in for some advice, came out nearly a grand poorer! I know they have a range. He aligned the scope for me and let me fire a few shots too. Very knowledgeable.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I've been to DAI many times and done all of my purchases through them, Joe and Mark are always consistent with being top tier for advice and fairness. They won't oversell to you, they listen and get exactly what they think you'll like for your want or need.

3 March 2026
Unprompted review

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