Dairyland® insurance Reviews 

10,234
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, often describing them as knowledgeable, patient, and kind. Many appreciate the affordable pricing and competitive quotes, finding rates reasonable and offering significant savings. The service is frequently highlighted for its speed and ease, with consumers noting quick processes and a pleasant experience. However, some customers noted concerns regarding pricing, finding costs unexpectedly high or overpriced. A small portion experienced issues receiving policy documents or discrepancies between promises and provisions. Additionally, some reviewers reported difficulties reaching support or obtaining policy information, causing frustration.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Price

Reviewers highlight positive aspects of price, with many finding the rates reasonable and affordable, often... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, understanding,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the quick and efficient... See more

User experience

Users describe positive interactions with user experience, highlighting the user-friendly nature of the app... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue with my account, That I found was 100% my mistake. Yet the associate was patient, professional and kind. He assured me "we will figure it out, don't worry". Once I realized my mistake... See more

Rated 5 out of 5 stars

It was quick.. easy and I had my policy in like 5 minutes. The gentleman who helped me was very knowledgeable on what I needed (SR22 policy) he was extremely helpful and explained everything thoroughl... See more

Rated 5 out of 5 stars

Great service and so affordable. Nation wide coverage. Needed to file DMV requirements for another state while living in another, easy fix and same day price quote

Rated 5 out of 5 stars

I have been with Dairyland insurance for some years and have never needed to claim so cannot comment on the claims process, however my experience in every other way has been excellent. One gets throug... See more


Company details

  1. Insurance company
  2. Car and Motor Insurance Agency
  3. Motorcycle Insurance Agency

About Dairyland® insurance

Written by the company

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Dairyland® insurance: Auto and motorcycle insurance from a trusted brand

Our reviews reflect our decades of experience helping customers meet their auto and motorcycle coverage needs. Our money-saving discounts and friendly, knowledgeable staff only add to the positive experience.

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Dairyland®: How can we help?

From motorcycle riders to everyday drivers, we've got you covered. See how our competitive rates, flexible coverage options, and excellent customer service can help fit your needs.

Visit Dairyland® Insurance

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10k reviews

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4.4

All reviews

(10,234)

808 reviews in the last 12 months

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Rated 1 out of 5 stars

Unprofessional, almost scammish

One month in, they threaten to cancel me, saying they need a picture of my title. My bike is older so it doesn't have the right number of digits in the vin. whatever! I sent them the pic. 6 weeks later I get a cancellation notice. I log in to the website, it says I don't owe anything. called twice, with no answer. finally got to communicate through text. they said I needed to send a pic of my title. I sent a screenshot proving I had already sent them that. They were kind enough to offer to charge me MORE money to reinstate this bogus cancellation. THEN, they issue me a small refund, proving I didn't owe money.Insane. unprofessional. disorganized. Don't use them if you want reliable insurance. Can't imagine how they'd mess up a claim...

25 May 2026
Unprompted review
Dairyland® insurance logo

Reply from Dairyland® insurance

Hi James,

We're sorry to hear about the experience you had with us. We'd like to have our customer service management team review the situation to better understand what may have occurred. We have asked Trustpilot to request additional information from you so we are able to locate your account to help with the review of this situation. We can also be reached anytime at 800-334-0090 or via email at help@dairylandinsurance.com if you'd like to reach out to us directly.

Thank you,
Dalton - Dairyland Customer Experience

Rated 5 out of 5 stars

Great Experience Purchasing My Insurance Policy

recently purchased an insurance policy and had a very positive experience. The process was straightforward, and the representative took the time to explain my coverage options clearly without any pressure. I was able to find a policy that fits my needs and budget, and the enrollment process was quick and efficient.

What stood out most was the excellent customer service and responsiveness throughout the purchase process. All of my questions were answered promptly, and I felt confident in my decision before finalizing the policy.

Based on my experience so far, I would rate this insurance provider 5 out of 5 stars and would recommend them to others looking for reliable coverage and professional service.

28 May 2026
Rated 1 out of 5 stars

Be very careful what you pay for

I called one of their brokers apparently Best buy doing business that way and or Breanna's insurance spelling may be off specifically asked for the price on an SR-22 filing in Florida I live in Ohio where I get the runaround I couldn't get a straight answer then finally the gentleman answer the phone on the gas number which is close to his number cuz there's 25 different people calling from the same place and what he did was he says yep you're all set and I said well we're going to charge you for the insurance and the company's going to charge it for the filing fee okay so I get two emails one is an email for a road hazard service the other one's at 9 driver insurance policy for Florida I live in Ohio I need an SR-22 filing there so he pulled my license from Florida cuz I didn't give him that address I gave him my address in Ohio I do have text to document and he pulled my license in Florida and wrote me a policy on non-owners policy in Florida with a road hazard policy in Ohio terrible company absolutely terrible the response when I called was absolutely ridiculous I wouldn't spend a nickel with these people never I disputed with my bank and I will continue to dispute it I do not commit insurance fraud

12 May 2026
Dairyland® insurance logo

Reply from Dairyland® insurance

Hi Dale,

We're sorry to hear about the frustration you experienced when starting your policy with us. I have sent your feedback to our customer service management group to be reviewed. If you have any questions, we'd be happy to assist you anytime at 800-334-0090 or via email at help@dairylandinsurance.com.

Thank you,
Dalton - Dairyland Customer Experience

Rated 1 out of 5 stars

My mistake was the wrong model of…

My mistake was the wrong model of motorcycle.I discovered it AFTER filling out the form. No possible way to back up and correct the mistake. So now I'm stuck with who knows what and I know you won't pay even though you gladly took the money

22 May 2026
Dairyland® insurance logo

Reply from Dairyland® insurance

Hi Richard,

We're sorry to hear about the experience you had with us. We have asked our customer service team to review the situation and reach out to you directly to assist with this. We're also available 24/7 at 800-334-0090 or via email at help@dairylandinsurance.com.

Thank you,
Dalton - Dairyland Customer Experience

Rated 5 out of 5 stars

QUICK AND EASY

The process was quick and easy. Mr. Torres guided me through the entire process and stayed on the line with me to make sure all the paperwork was done correct.

26 May 2026

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