Daisy Group Reviews 21,298

Ibrahim was great and really helpful - thank you.
Answering time was quick today.

Very helpful and polite. Resolved all issues

Ruwen was very polite and efficient.
He answered my question (which 2 other agents hadn't managed to do) confirmed details and gave me clear information on how the problem was going to be fixed and most importantly when.
I personally would not recommend the company XLN / Daisy. But Ruwen was great.

Vert polite and helpfull and sorted out my problem with you efficently

When I was connected (after 20 minutes of waiting for the team), KB was really helpful and actioned my request straightaway. She implemented our divert so that it worked and then sent a reset to set another colleague up. Prompt and effective - just prefer not to have to wait so long.

Just on board all seems good real peopel doing rewal thinfgs

Hi it's took too long to answer the phone.
But issue was resolved profusely by junaid and he was doing good as he knew what he is doing.
I like the way issue was dealt.

Avoid at all costs.

This is one of the most incompetent and misleading companies we have dealt with. The service is completely unfit for purpose—unreliable phone lines, ongoing issues, and agents who repeatedly provide incorrect information with confidence.

At one stage, three different agents all confirmed the same incorrect contract termination date. That’s not a minor mistake—it shows a serious lack of due diligence and basic internal communication.

From the outset, we were misled. What was promised during the sales process is nowhere near what was actually delivered. When issues arise, there is little accountability and no meaningful resolution.

As a direct result, our business has suffered significant financial loss and reputational damage. We were left dealing with frustrated customers due to their failings and ultimately had to switch providers and change our phone number entirely—an expensive and avoidable situation.

This has now been escalated with supporting evidence. If you value your business, avoid this company.

Yeah it was a great experience

Extremely helpful and understanding the problem and resolving it
Very pleased with his help

Ref : 16166147

Very helpful and rectified the issue straight away

Very helpful, thank you.

Very very helpful problem sorted spoke to Amanda

Very helpful with my query

Hamda was a pleasent voice that told me everything I needed to know. She confirmed the important information in a pleasent and professional way. Total confidence in Customer Service at Daisy.

I called Daisy Communications and spoke with Sarah regarding a voicemail script I had sent over (Ref: 16163358). Sarah was incredibly helpful, professional, and took the time to assist me with everything I needed.

Jack sorted out the issue we had in a couple of minutes. Great service!

The advisor today was very helpful and got the phone lines back up and running so thank you

We have had issues with aspects of our phone system, and had trouble resolving them with any individual within Daisy Group.

Then a representative of Daisy, Karol Proszowski got involved, and his ownership and determination to rectify matters to our satisfaction, was outstanding. Everything has now been sorted.

Thanks Karol.

Both girls were a pleasure to talk to and extremely helpful resulting in problem sorted, thanks ladies.👏🏻👏🏻👏🏻