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Daisy Group Reviews 21,298

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TrustScore 5 out of 5

4.8

Telecommunications service provider
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Review summary

Created with AI, based on recent reviews

Evaluating 9,963 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, often impressed with quick response times and a smooth user experience. However, some customers also noted issues with customer service, mentioning slow replies, unhelpful agents, or being cut off during calls. There were also concerns about unexpected charges, unreliable phone lines, and incorrect information provided by staff, leading to frustration and disappointment.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their... See more

Service

Consumers find service to be positive, with many reviewers highlighting friendly, supportive, and helpful... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick, clear, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam was great and really helpful resolving an issue that had been ongoing for a couple of months. He informed me of all the different options and if he wasn't sure he informed me he would find out th... See more

Rated 5 out of 5 stars

Commuicantion was excellent from Hassin in daisy, we were moving offices and he was able to arrange different dates for us with the ISP. It wasnt an easy install by any mean but with Hassin's help it... See more

Rated 5 out of 5 stars

Tec Guy Stewart was amazing and so patient, he made sure we were absolutely sorted and everything working properly before leaving us. Thank you

Rated 5 out of 5 stars

Daisy have been very helpful, but numerous times i've contacted them recently to update your system to the new Treasurer & email address on the account. Lynn Jones was able to do this on your 'chat l... See more

Company details

  1. #19 of 97 best companies in Telecommunications service provider

Written by the company

Daisy is the one of the UK's largest independent providers of voice, connectivity, mobile, IoT, cyber security, phone systems, cloud and IT services. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. We combine straightforward solutions with friendly, helpful people to help businesses collaborate, communicate and connect.

Contact info

4.8

Excellent

TrustScore 5 out of 5

21k reviews

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Rated 2 out of 5 stars

Lack of customer service

Lynn responded with this when I didn't feel comfortable sharing my password:
'The password is there for a reason if you don't want to give this there is no point having one just saying'

18 June 2026
Rated 1 out of 5 stars

Terrible service

Terrible service. waiting a month for someone to call and still waiting. nobody answers the phone and emails are ignored.

18 May 2026
Rated 5 out of 5 stars

I phoned with a query

I phoned with a query . My call was answered immediately by Nic, Understood my question and this was resolved within minutes. Very impressed with the prompt service.

18 June 2026
Rated 5 out of 5 stars

To the real person at O2busuness

Once past the customer service auto-bot the help I got with an account from the support people was competent and prompt. Thank you Alfie at O2business / Daisy comms.

18 June 2026

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