Sale representative informed me during the sales process that Daiwa had moving services as I was in the process of building a new house. Bought the chair. Now less than a year later, I call the compan... See more
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See what reviewers are saying
Sales person at Christmas Show was very helpful, informative without being overly aggressive and forcing the product on us. The delivery men were above professional, knowledgeable about the chair, pa... See more
My husband is loving his new massage chair. He works hard both in the office and on remodeling out home, so it has been a godsend. He's smiling more and taking less Tylonol (and drinking less whiskey... See more
A+ service from our purchase to delivery. We bought our Daiwa Legacy 4 massage chair at the San Diego Fair. Makaso was fabulous and very professional. The delivery team (Javier and his partner) w... See more
Company details
Information provided by various external sources
Daiwa has been a pioneer in personal wellness, which is why we are now a leading manufacturer and distributor of luxury massage chairs in the United States. The Japanese word for “great harmony,” our company name conveys our mission: to help all parts of your body work together and achieve personal wellness through therapeutic massage. The harmony of mind and body is the best way to experience total health and wellness. We have designed our massage chairs to use the most advanced technology based on holistic techniques that have been honed over thousands of years.
Contact info
1816 W.135th., 90249, Gardena, United States
- 3105382298
- promotions@usjaclean.com
- daiwamassage.com
Hasn’t replied to negative reviews
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My Daiwa massage chair is awesome
My Daiwa massage chair is awesome. It's was worth the upgrade.
Liked the Pegasus 2 enough to buy a…
Liked the Pegasus 2 enough to buy a second one for my snowbird home in Hawaii. Delivery and installation was exceptional. Team was friendly and their instructions/training was actually better than the first installation in Washington.
we’re going to buy less expense chair…
we’re going to buy less expense chair Costco sells...this is our 2nd chair from Daiwai...real happy with the upgraded chair with arms and feet included...we bought the Pegasus 2...It does everything...we bought the chair at the fairgrounds and they gave us an awesome warranty because we are a repeat customer...It rocks...our old chair still worked and gave it to our friend...
One of the best investments ever
One of the best investments ever. We love it and it works great, use it every day. Still learning how to use everything on the control. Tony and Linda Hawn
Poor choice
I already owned one massage chair and saw these on sale at Sam’s. it felt pretty good and we ordered it. the delivery and set up was excellent. Unfortunately after sitting in the chair at home I realized two things: first of all that even though the foot rest would extend out further for a taller person it would not stop where you wanted it to. This feature is on my other massage chair. So when the foot rest came to the appropriate link you basically had to hold it there with your feet which was unacceptable and the second thing that I found multiple settings were way too vigorous even when I dial them down to the lowest setting it was just painful. Fortunately I bought it used from Sam’s they took it back and it’s interesting that I saw it on sale on the floor the next day for half the price I paid for it. these two negative points if you’re not aware of these are your first time massage your buyer will really cause you grief.

Reply from Daiwa Massage Chair®
One of the best massage chairs I have…
One of the best massage chairs I have used.
Excellent product
This is an amazing chair
This is an amazing chair, we could not be happier with our purchase. It was delivered quickly and with great care, a wonderful experience all around. We use it every day and are so happy we bought it.
CHAIR WAS NOT WORKING PROPERLY AFTER…
CHAIR WAS NOT WORKING PROPERLY AFTER THE REPAIR PERSONS LEFT. HEATER AND FOOT ROLLERS WERE NOT WORKING AND AT THE END OF EACH MASSAGE SESSION YOU HAD TO TURN THE POWER SWITCH OF TO RESET.

Reply from Daiwa Massage Chair®
Lacks customization options
It would be nice if it had customizable features for each user and a way to set up a custom program. :-)

Reply from Daiwa Massage Chair®
excelent product
excelent product. the manual that comes with it could be more useful.
My husband is loving his new massage…
My husband is loving his new massage chair. He works hard both in the office and on remodeling out home, so it has been a godsend. He's smiling more and taking less Tylonol (and drinking less whiskey LOL). We hadn't planned on buying one so soon, but we met an incredible salesman at the Seattle home show, and he sold us on all the benefits. It was the only thing we bought at the show. We're especially happy with the fact that my husband fits into it being that he's 6'5" tall!
Awesome massage chair
Awesome massage chair, really makes a big difference for my aches and pains. The ordering, it being delivered and installed were very easy and the people were especially nice and helpful.
Stuck in chair.
After a preset massage the system turns off in the zero gravity position. No power available thru the controller or thru voice command. This has been happening since day one with delivery guys watching me stuck in the chair. In the begining i called and did steps with service people and still have the same problem. I called earlier this week and no one has called me back to get someone out here.

Reply from Daiwa Massage Chair®
Your massage chair is awesome
Your massage chair is awesome. My friends also are surprised how good it is. Sometimes I think that chair is cursed because every time I use it I fall asleep coz I was so relaxing.
Best chair ever!
I bought the chair because a friend of…
I bought the chair because a friend of mine had an older version. But it seemed her chair did a better job at extending then mine. My chair is too gentle even when I turn it up to the more aggressive level.I would have given it a 5 star if it stretched me the way her chair did.
We love the massage chair
We love the massage chair. After long hours at work, it's nice to have a chair to help relax and straighten out the lower back. Having the heat available for sore backs helps a great deal.
Best massage unit out their
Best massage unit out their. I would like a couple more options added to it but still best by far !!!!
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