We've ordered several large bags of landscaping bark & topsoil from Dandys over last few months. All have been good & consistent quality. The Bark is excellent for using as material for paths or a ba... See more
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Ordered jumbo bag and half bulk bag of topsoil along with jumbo bag of gravel. I shopped around and was amazed how overpriced local merchants and high street merchants were. Also Wicks/B&Q charged ext... See more
Company replied
I’ve used Dandy’s to rent storage during a house move to Chester, and then for turf, and topsoil for my new house. The Dandy’s team are extremely customer centric, which unfortunately most com... See more
Company replied
I made the mistake of ordering Rootzone instead of top dressing and criticised Dandy's for a poor quality supply. It was completely my fault and won't make the same mistake again. Sales manager Jorda... See more
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Company details
- #98 of 198 best companies in Garden centre
- #4 of 4 best companies in Bark supplier
- #4 of 7 best companies in Mulch supplier
- #4 of 6 best companies in Sand and Gravel Supplier
- #8 of 8 best companies in Topsoil supplier
- #5 of 7 best companies in Turf and Soil Supplier
Written by the company
Dandy's Top Soil & Landscape Supplies Centre since 1826. UK Suppliers of top quality top soil, play area bark, gravel chippings, compost, slate, rock salt and hoggin nationwide.
Contact info
Yew Tree Farm, Sealand Road, CH1 6BS, Chester, United Kingdom
- 01244280008
- sales@dandys.com
- dandys.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So disappointed
My experience of this firm is not great at all. Dandy’s comms are woeful. Try giving them a call - try replying to an email (it bounces). They use a system that hides their email addresses. While their products may be good (I wouldn’t know) as I’ve just demanded a refund for a failed delivery.
I ordered a bulk bag of top soil for nearly £240 and emailed them via their website to say ‘we’re on incline’, this having read other reviews that they send such items on a pallet, delivered by a ‘man in a van’ - the delivery obviously fails, because it weighs almost 1.2 tonnes!!!! Hence my message at point of sale to give them a heads up.
Guess what? Yep, a failed delivery. No apology, no phone call, no acknowledgment that I had contacted them to advise them that we live up a small incline.
Dandys - if you can’t deliver such a large item, STOP selling it! - but that aside, when a new customer spends circa £240 with you, and would have ordered two more bags in the coming days, have the business sense or at the very least, the courtesy to contact me.
I’m afraid my experience with Dandys is just one star.
2 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Dear Mr Stockdale,
Thank you for your feedback, and we sincerely apologise for the experience you’ve had with us. We completely understand your frustration, and we genuinely regret that your delivery did not go as smoothly as expected.
Upon reviewing your case, it seems that there was a misunderstanding regarding your message about the incline. We understood it to refer to the driveway incline, rather than the street itself and your driveway. Unfortunately, our delivery partners use large vehicles (18t curtain-sided trucks) and offload goods with a pump truck which can make inclines particularly challenging.
It is not in our interest for deliveries to fail, as we are responsible for the costs associated with the attempted delivery and return to our depot in Chester. We will take your feedback on board and explore how we can better communicate such logistical considerations moving forward.
Again, we apologise for the inconvenience this has caused.
Kind regards,
Jordan
Sales Manager
Great products and service evert time...
I have been buying bulk back mulch from Dandys for years now and the quality of the materials and service is excellent. The one occasion there was an issue the team were quick to respond and high quality serviceaintained.
14 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your continued support and for taking the time to leave such a lovely review. We're truly grateful to have loyal customers like you!
It's fantastic to hear that you've consistently been happy with the quality of our mulch and service over the years. We’re also glad we could resolve the issue you mentioned quickly and maintain the high standard you expect from us.
Your feedback means a lot to the whole team, and we look forward to serving you again in the future.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Things can go wrong but it's how you fix them!
I was disappointed to find my order didn't arrive on the day it was due...... my frustration boiled over as I couldn't contact the office all morning to chase things up as I was desperate for the top soil.
After eventually getting success on the phone in the afternoon I discovered a power cutit had hit the business in the morning causing the phones to go down.
I did receive an email from Jordan saying the goods would be with me on Saturday morning and a full apology regarding the days events. True enough the top soil arrived on my drive as promised.
Things often go wrong but it's how you fix them that's important.
28 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Dear Graham,
Thank you for your patience and for reaching out to us. We sincerely apologise for the frustration and inconvenience you experienced with your delivery. We completely understand how frustrating it must have been to deal with the delays and lack of communication, and we deeply regret that your experience was not up to the standard we strive to provide.
On the day you chased us for an estimated delivery time, we unfortunately experienced a major power cut at our Sealand Road office in Chester. This caused significant disruptions to our phone lines, which lasted until well after 4pm that day. As a result, we were unable to respond to calls in a timely manner and had limited ability to provide accurate updates.
Additionally, we had an agency driver assisting us on that day, and unfortunately, they were unable to complete their run, which further delayed your delivery. We understand how this impacted your schedule, and we sincerely apologise for that.
We did send you an update on Friday evening informing you that your order would be delivered the following morning, and we hope that this helped clarify the situation.
Please accept our sincerest apologies for the lack of communication and the delays. We value your business, and we are committed to improving our processes to ensure this doesn’t happen again.
Kind regards,
Jordan
Sales Manager
Very accommodating when delivering
Very accommodating when delivering 2 tonne bags of Vegegrow soil, especially useful having the smaller crane lorry which meant it could be put in my garden via a small private road. A much better alternative to leaving it on the front drive and having to use the wheelbarrow to move it all! Thank you Tom for using the crane to get it exactly where I needed it!
24 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your kind review! We’re really pleased to hear that the delivery worked out perfectly for you and that the smaller crane lorry made things easier. I’ll be sure to pass on your thanks to Tom—he’ll be delighted to know he was able to help!
If you ever need anything in the future, we’ll be happy to assist. Enjoy your soil!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Everything was perfect
Everything was perfect! From ordering to having it on the spot on the drive! Will definitely order again!
19 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your kind words! We're thrilled to hear everything was perfect from start to finish. It means a lot to us that you had a great experience, and we can't wait to serve you again soon! 😊
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Excellent service
Excellent service/product/competitive pricing.Delivery undertaken with care & in accordance with our instructions.
27 February 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your kind words! 😊 We're delighted to hear you were happy with our service, product, and pricing. It’s great to know the delivery was carried out just as requested. We truly appreciate your support and look forward to serving you again in the future! 🌿🚛💚
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Excellent service and products
Having made several purchases from Dandy's over the years and having always been pleased with the quality and service, I recently made a multiple items purchase. On this occasion, however, there was an error in the delivery. No problem! A couple of emails later and the matter was sorted out and the missing item delivered within 36 hours. Excellent service and products.
17 February 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for your continued support over the years—we truly appreciate it! We’re sorry for the delivery error on this occasion, but we’re so pleased we could resolve it quickly for you.
Your kind words about our service and products mean a lot, and we’re grateful for your patience and understanding. We look forward to serving you again in the future!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Quick phone response and it was an early call. Request for goods arrived quick
Friendly , helpful polite and sorted supplies and delivery prompt
14 February 2025
Reply from Dandy's Landscape Supplies Centre
Thank you for your fantastic review! We’re so pleased to hear that you had a quick and efficient experience with us, from the early phone response to the friendly and prompt service.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Great service- we’ve used them years…
Great service- we’ve used them years ago when we were landscaping a garden near Aberystwyth. Since moved to Hawarden and they don’t disappoint- excellent service. Highly recommended!
5 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your lovely review! We’re delighted to hear that you’ve had a great experience with us both in Aberystwyth and now in Hawarden—it’s fantastic to have your continued support.
We truly appreciate your recommendation and look forward to helping you again in the future!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Quick delivery
Quick delivery, quality product and the driver dropped the load where I asked him, in 2 places.
16 February 2025
Reply from Dandy's Landscape Supplies Centre
Thank you for your kind review! We're so pleased to hear that you were happy with the quick delivery, quality product, and that the driver was able to place your order exactly where you needed it.
We really appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Fantastic service & fantastic product!
This was my first order with Dandy’s, they’d been recommended to me by a few people.
I wasn’t sure quite what I needed & they were really helpful on the phone, checking what I wanted to use it for and suggesting the best thing to get.
Delivery was super efficient - they kept in touch and even though I couldn’t be at home, they left it in exactly the right place.
I ordered the Composted Mulch Bark Fines and it really was fantastic quality & perfect for what I needed.
I happily recommend Dandy’s & will
definitely be ordering again.
Five stars from me!
18 February 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your wonderful review! We’re delighted to hear that your first experience with Dandy’s was such a positive one. It’s great to know our team could help you find the right product and that your Composted Mulch Bark Fines were perfect for your needs.
We truly appreciate your recommendation and look forward to supplying you again in the future! If you ever need any more advice or assistance, just let us know.
Thanks again for your support!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Brilliant!
Will use these guys every year from now on. Great price, quick, easy delivery and amazing compost. Thanks xxxx
1 February 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Wow—thank you so much for your kind words! We're thrilled to hear that you're happy with the price, delivery, and, most importantly, the compost! 😊
We truly appreciate your support and look forward to supplying you every year! If you ever need anything, just let us know.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
I can almost hear my plants saying thank you!
This is the fourth time I’ve used Dandy’s and, as before, the compost arrived quickly and when promised. The Palletforce driver was very pleasant and helpful. I know from previous experience that the Spring Mix Compost is an excellent product and this delivery is no exception.
4 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're delighted to hear that your compost arrived quickly and that the Palletforce driver provided great service.
It’s fantastic to know that you’re happy with the Spring Mix Compost once again—we truly appreciate your loyalty and look forward to serving you again in the future!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Quality, prompt, value
Good quality product, prompt and helpful delivery, good price.
13 February 2025
Reply from Dandy's Landscape Supplies Centre
We really appreciate you taking the time to share your experience! It's great to hear that you were satisfied with the product quality, prompt delivery, and pricing. We're thrilled to know that everything met your expectations.
If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We’d be happy to help!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Great job again
Great job again . Would definitely use again and tell friends and family
13 February 2025
Reply from Dandy's Landscape Supplies Centre
Thank you for the wonderful review! We're so happy to hear you’re pleased with our service and that you’d recommend us to your friends and family. It means a lot to us to have your support!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
I ordered the vegetable compost this is…
I ordered the vegetable compost the quality isn’t good but Jordan is really helpful he just fixed this issue real quick for me this company is well looking after the customers,
6 March 2025
Unprompted review
Highly recommended company.
Order of 1 ton of garden soil made a few days ago. Very quick delivery onto my drive of good looking product.Highly recommended company. Excellent customer services with good feedback re delivery time.
DRMW
6 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
We really appreciate you taking the time to leave such positive feedback! It's great to hear that you were happy with the quick delivery, product quality, and our customer service. We always strive to keep our customers informed and ensure a smooth experience, so it’s wonderful to know we met your expectations.
Thank you for your recommendation—it means a lot to us! If you ever need anything else, we’d be happy to help.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Excellent products
Prompt delivery with notice of time, helpful friendly driver. The compost is excellent and I will be ordering again through the year. Very good products.
3 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the prompt delivery, our friendly driver, and the quality of the compost. It’s great to know you’ll be ordering again—we truly appreciate your support!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Reply from Dandy's Landscape Supplies Centre
We really appreciate your feedback! It’s great to hear that you were pleased with both our products and service. Providing a positive experience for our customers is always our priority, so your kind words mean a lot.
If you ever need anything in the future, feel free to reach out—we’d be happy to help!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Repeat customer
First class service, good communication, fast delivery and an excellent delivery driver. I'm a repeat customer for a reason - highly recommended.
4 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for your fantastic feedback! We're thrilled to hear that you've had such a positive experience with us and that our service, communication, and delivery have met your expectations. It means a lot to us to have loyal customers like you, and we truly appreciate your continued support.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
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